Christopher Floyd18621 42nd Pl. W.Lynnwood, WA 98037425.712.0312res0d2wq@verizon.net
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Best Consulting
(The Boeing Company)
Assigned
as a Systems Administrator Consultant from Best Consulting to The Boeing Company
in the Web/eBusiness group. Our
department was in charge of maintaining over 6,000 internal web sites which use
IIS 4.0, IIS 5.0 and Cold Fusion 4.5, as well as maintaining 200-plus web
servers which use Windows 2000 and NT 4.0.
Worked with developers to resolve any issues with web sites, and acted as
sole web support for a high-end, high-traffic problematic web site for the Fire
and Safety Protection Group, for which I received special recognition for
maintaining stabilizing servers. Installed
and provided upgrades to servers (Compaq 6500 and newer).
Troubleshooting of problem servers using Performance Monitor, NetIQ and
CIM. Ongoing migration from NT 4.0
to Windows 2000. Assigned lead role
in combating Code Red virus. Documentation
of hardware and software on the servers. Twenty-four-hour
on-call rotation lasting one week every six-weeks.
Attendance at leadership meetings to determine direction of our group and
to resolve any outstanding issues.
Employment date: February 2001 to October 2001
ServerLogic
Network Administrator
As
Network Administrator at ServerLogic, I maintained Windows 2000 and NT 4.0
Servers using NT for the LAN and WAN. I
monitored server performance to ensure smooth operation of network.
I resolved hardware and software difficulties and problems; installed
computer hardware and software as well as implemented upgrades to servers and
workstations as required. I was
also responsible for running regular tape backups, documenting network capacity,
ensuring integrity of system through audits on existing software and running
regular virus scans. I provided
technical support and ongoing maintenance of LAN and end-user computing
applications and hardware. I also
regulated TCP/IP, DNS, WINS, DHCP, and Class B subnet license as well as
evaluated and purchased hardware and software.
Employment date: March 2000 to November 2000
John L. Scott Real Estate
Network Administrator
At
John L. Scott Real Estate as a Network Administrator, I maintained a Windows NT
WAN and LAN including 10 Windows NT 4.0 servers and over 450 Windows 3.1,
Windows 95 and 98, and Mac workstations at 25 WAN sites and the corporate
office. Replaced old clone servers with a combination of Dell and Compaq
servers. Manage Exchange, SQL, and SMS servers using MS BackOffice, daily tape
backups, support and documentation of hardware and software logs. Provided third
level support and occasional on-call after hours coverage. Installed new PC
hardware and software. Installed hardware and software changes and upgrades to
servers, and workstations. Monitored server performance; document network
capacity and security issues. Maintained and troubleshot hardware and software
problems. Conducted audits on existing software to verify use and possible
viruses. Included technical support in implementation and ongoing maintenance
operations of LAN and implementation of end user computing applications and
hardware. Regulated TCP/IP, DNS, WINS, DHCP, and Class B subnet license.
Evaluated and purchased hardware/software. Also managed two network field
technicians and one help desk person.
Employment date: July 1998 to October 1999
Sierra On-Line
Call Center Technical Support Representative
At
Sierra On-Line working in the call center as a Technical Support Representative,
I supported software via phones and email. Supported Sierra’s on-line game
“The Realm” via email, dealing with problems that cropped up for users while
using the Internet to play. Trained new employees on the phone system and
tracking software. Tested new
products to ensure they ran smoothly and correctly.
Maintained the Knowledge Base and keeping it current.
Employment date: October 1997 to July 1998 and April 1996 to July 1997
Volt Computer Services
Call Center Technical Support Representative
As
a temporary consultant for Volt Computer Services, I worked as a Technical
Support Representative for iCat Electronic Suite catalog software. Supported the
suite on the Windows NT/ Windows 95 platforms. Worked with customers to
customize their SQL based language catalogs, helped them to install the iCat
software correctly and made sure that their databases were set up correctly.
Also supported customers via email.
Employment date: August 1997 to October 1997
General Employment
(Microsoft Product Support Services)
Call Router
Worked
through General Employment in Microsoft's Product Support Services as a
Temporary Call Router employee. Dealt
with the advanced business systems such as Windows NT, SQL Server, and MS Mail.
Created and serviced technical support contracts for large companies.
Employment date: March 1995 to February 1996