Skills:

I am skilled in troubleshooting hardware and software issues within the windows environment, including Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP.
I also have some experience troubleshooting in the Macintosh OS environment. I achieved my A+ Core certification in August, 2003

Objective:

To further my career in the computer industry.

Capabilities:

I have been involved in the technical support industry for over 4 years, where I have been supporting internet applications such as Netscape and Microsoft Internet Explorer, as well as supporting oem systems for a major pc manufacturer. In that time I have been honing my communication skills and have the developed the knowledge necessary to support nearly any product. I have spent some time learning basic html, and have built an internet site for myself at http://geocities.datacellar.net/wf_arpeggio.

In addition, I have been participating in the role of teacher for eleven years, giving me valuable insight into the supervision of others, delegation, and direction. I am a very creative individual, often finding innovative solutions to common problems. I enjoy challenging tasks, and I communicate well with people. I am also capable of quickly assimilating a good deal of technical information, making cross training not only possible, but enjoyable.

Experience:

Present Employer:

August, 1991 - Current: Reed College
3203 SE Woodstock
Portland, Or 97202
Supervisor: Ann Casey - Ph: 777-7542
Responsibilities: FENCING INSTRUCTOR: Instruct students in the method and manner of safe swordsmanship. (Part - time evenings.)

February 1998 - March 2002: Stream International
3601 Sw Murray Bv Ste 200 97005-4618
Beaverton, Oregon
(503) 626-2800
Supervisor: Veronica Clevidence
Responsibilities: TECHNICAL SUPPORT: Provide quality technical support for various pc related products.

August 1997 - February 1998: Direct Marketing Solutions
Portland, Oregon
Supervisor: Troy
Responsibilities: LASER PRINTER OPERATOR: Operate industrial sized laser printer, limited programming of custom os. (Windows 3.1a, custom designed for xerox.) Additional responsibilities: Assisst in the operation of envelope stuffing machinery, various bindery duties.

Education:

Graduated Sprague High School, Salem OR - 1982
Studied Visual Communications at Chemeketa Community College, did not graduate -1983/1984