EDUCATION

2002 - 2005: University of Toronto, Toronto ON.
Non-degree student currently completing prerequisite history courses.

1997 - 2001: Ryerson University, Toronto ON.
Graduated in 2001 with a Bachelor of Commerce in Hospitality and Tourism Management, specialising in Tourism.

WORK HISTORY

August 2002 - present:
Bookseller
Chapters
Toronto, ON
Duties Included: Customer service, sales, receiving and organising, general paperwork, cash handling.
Supervisor: Karen Washington
Contact Information: (416) 920-9299

November 2002 - March 2003:
Data Entry
Centre for Renaissance and Reformation Studies
Victoria College.
Duties Included: Researching journals for articles relevant to the ITER database, data entry, translation.
Supervisor: Emily Reiner
Contact Information: enreiner@utoronto.ca

July 1999 - June 2002:
Shift Supervisor/Barista
Starbucks Coffee Company
Toronto, Vancouver, and London, UK.
Duties Included: Training new staff, customer service, handling cash and operation of a computerised POS system, and light cleaning of the workplace.
Supervisor: Sara Peat
Contact Information: (416) 977-0855

January - June 2001:
Teaching Assistant and Webmaster
Ryerson University
Toronto, ON.
Duties Included: Assisting and training students in the use of the SPSS statistical program and in the successful completion of their tourism research projects, independently troubleshooting and repairing the course Web Site and independently creating a new website for the course professor (http://www.ryerson.ca/~mjoppe) using Dreamweaver and PhotoShop.
Supervisor: Dr. Marion Joppe
Contact Information: (416) 979-5000 ext.7709

January  - May 2000:
Assistant Webmaster
Red2000 ISP
Mazatlan, Mexico.
Duties Included: Creating and maintaining webpages through the use of Dreamweaver and PhotoShop, and the creation of a Web Site to promote Mazatlan as a tourism destination (www.mazatlan.com.mx). Secondary duties included the production of a training manual for assistant webmasters within the company, responding to tourism related inquiries, customer service, and the translation of documents and emails from Spanish to English.
Supervisor: Moises Romero
Contact Information: (69) 85 37 33 or moytoy@red2000.com.mx

January 1998 - December 1999:
Computer Lab Monitor.
Ryerson University
Toronto, ON.
Duties Included: Assisting and training students in the use of the lab's computers and programs, including SPSS, MS Office, Dreamweaver, and Windows. Duties also included network administration and independently troubleshooting and repairing any problems.
Supervisor: Randy Smith
Contact Information: (416) 979-5000 ext.6698

COMPUTER SKILLS

•  Knowledgeable in Office 2000, Lotus, Netscape, SPSS, HTML, Dreamweaver, Adobe Photoshop, WebCT, FTP.
•  Highly experienced in using and troubleshooting for DOS and Windows Operating Systems.
•  Experienced in Internet Marketing, as well as the methods of operation of Web Sites, Search Engines, and Internet Research

LANGUAGES

• Can read Spanish at an Intermediate level