SUMMARY OF QUALIFICATIONS

---

• Meticulous proofreader and editor
• Proficient with Microsoft Office Suite, including Word and Excel
• Typing speed of 50-60 wpm
• Proven ability to work independently as well as within a team
• Excellent communication skills with a warm, engaging manner
• 10 years of customer service experience

WORK HISTORY

THE CATERER
Production Assistant / House Manager, 2009 - Present

• Set-up and administration of phone, online ticket sales, and managing comps, etc.
• Website administration for production.
• Coordination of insurance.
• Oversight of ushers and food service.
• Rehearsal line notes.
• Crewing when shorthanded.

VINO 100
Manager, 2007 - 2009

• Administrative duties included answering phones, screening calls, taking orders, processing invoices and
  billing, running monthly reports and tracking customer activity via Microsoft Excel database.
• Website maintenance, weekly e-blasts, design for print media using Adobe Photoshop and Illustrator.
• Creation and implementation of special events.
• Ordering, shipping, receiving.
• Purchasing supplies, picking up catering.
• Required broad knowledge and understanding of wine and varietals.

CAVENDISH & MOORE'S
General Manager, 2003 - 2006

• Managed all aspects of day-to-day operations.
• Increased gross sales in excess of 20 percent within 12 months of employment.
• Conceived of and implemented a successful members' club that included product sampling and endorsement.
• Tracked sales and developed sales projections and goals.
• Oversaw development and construction of licensed lounge in adjacent property.
• Wrote monthly advertorials for featured products.

SHOPPER'S OPTICAL
Sales, 2001-2003

• Sold many types of optical frames and lenses.
• Measured heights for bifocal/trifocal lenses.
• Was required to have comprehensive knowledge of how the eye functions and lens materials, coatings, etc.
• Received letters of commendation for exceptional customer service.

5:01 MAGAZINE
Staff Writer / Copy Editor / Proofreader, 2001 - 2004

• Eliminated inconsistencies and spelling/grammatical errors within one month for a startup publication.
• Developed and maintained a house style consistent with rules of spelling and punctuation.
• Wrote regular features for the leisure section and product reviews.
• Participated in creative planning sessions with editor, publisher and design layout team.

SPIRITUS CHAMBER CHOIR
Vocalist / Board Member, 2000 - 2005

• Wrote content for, and designed brochures for three performing seasons. Wrote and hosted
  (as master of ceremonies) content for three annual fundraisers.
• Took minutes, distributed copies to voting members, and logged archival copies.
• Participated in marketing strategies and garnering public support for the performing arts.
• Performed a wide range of classical to modern choral music.
• Set up and administered choir's website.

EDUCATION

Prairie College
Bachelor of Music - Voice

Institute of Children's Literature
One year correspondence

References available upon request.