Have you ever sent an e-mail that referred to previous conversation?
E-mail can be used to "thread discussions." Threaded discussion
include both e-mail and non-email messages.
- Non-e-mail messages are prior conversations or discussions, whether face-to-face
or via telephone, and includes business processes and procedures, both formal
and informal.
- Threaded discussions include a face-to-face
conversation that occurred with a third party before the e-mail message was
received.
- By bringing together the mail thread and an earlier discussion the participants
use e-mail to resolve a task from an earlier conversation/message before
responding to the e-mail sender and third party.
- E-mail can be used to current committee workload and allocate
new tasks. In this manner the e-mail message further clarifies and confirms the initial
discussion.
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