Decision Support Systems

 

  1. Decision Support Systems (DSS) are used to analyze data in an organization.
    1. Help managers get answers to unexpected and nonrecurring kinds of problems.
    2. Spreadsheet and database programs can be used for analysis in this type of system.
    3. A group decision support system (GDSS) can be used for collective work of a manager team.
    4. Example: finding out which territories are not meeting their quotas.

         
  2. A Decision Support System consists of four parts:
    1. User 
      Someone who make decisions, often a middle-level manager.
        
    2. System Software 
      The operating system of a computer such as Windows 95
        
    3. Data
      Transaction processing (internal data) or data from outside the organization (external data).
        
    4. Decision Model
      Help middle-level managers implement top managers' long-range plans.
      • Strategic - Assist top-level managers in long-range planning.
        Example: Stating company objective or planning plant locations
          
      • Tactical - Assist middle-level managers in controlling the work of the organization.
        Example: financial planning or sales promotion planning
          
      • Operational - Assist lower-level managers in accomplishing day-to-day activities.
        Example: evaluating/maintaining quality control in a plant.

  

 

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