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- Sixty Days before renewal
- For non direct billed policies, BASS batch initiates the renewal
process at 60 days before the policy expiration by sending a letter to
the vendor.
- Forty Five Days before renewal:
- If we have not received a response from the vendor from the 60 day
letter, batch will send a second letter which again asks what
information is needed for the renewal process.
- Thirty Days before renewal:
- Thirty days before the renewal, we check to see if we are waiting for
the agent to respond to either a quote or a request for application.
This thirty day follow up is not done if the first request
to the agent was made within the last five days.
- Fifteen Days before renewal:
- Fifteen days before the renewal, we send a letter to the agent or the
vendor depending on who we are waiting on. The following describes the
four stages we could be in during the renewal process:
- Vendor Response requested:
- This letter is the one sent at sixty days and forty five days.
If we are still waiting for the Vendor to respond, this letter
will print again at fifteen days.
- Vendor Quote Requested:
- This letter is sent to the vendor when we have returned the
application or any other information the vendor initially
requested for the renewal. This letter basically lets them know
we are waiting for the quote.
- Agent Application Request:
- This letter is a follow up to the initial request for
application. If the initial request was sent within the last
five days, then the agent does not get this fifteen day follow
up.
- Agent Quote Response Requested:
- This letter goes to the agent for those accounts where the
vendor has given us a firm quote and, we have not heard back
from the agent.
- Seven Days before renewal:
- The same process occurs as the fifteen days before renewal.
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