To help an organization create successful documentation using appropriate style, tools, and processes.
Technical Writer
January 2003 - present
Motive, Austin, TX
Created and edited documents for the Communications and Enterprise markets, including Help, reference guides, deployment guides, database schema references, and release notes.
Led the documentation effort for Motive Profile, an application management solution. Researched products, planned the document set, and participated in usability testing.
Created documents using FrameMaker with WebWorks Publisher, as well as a custom DocBook-XML-based tool set.
Created WebWorks Publisher templates for Microsoft HTML Help, WebWorks Help, and simple HTML output.
Technical Writer
February 2000-January 2003
BroadJump, Austin, TX
Single-handedly fulfilled the documentation requirements for Virtual Truck, a residential broadband activation application that has sold over ten million licenses to date.
Worked with the Professional Services department to improve the process of customizing the documentation for each customer.
Initiated site visits to better understand the needs of end users.
Created and edited user interface text for client applications.
Designed and maintained the FrameMaker document templates and administered the document repository (CVS).
Technical Writer (contract)
April 1999 - February 2000
i2, Austin, TX
Created and edited documents for supply chain management software products.
Established quality assurance criteria and processes for documentation.
Designed and maintained the FrameMaker document templates and administered the document repository (Visual SourceSafe).
Participated in a task force to determine the future of corporate online documentation.
Technical Writer (contract)
July 1997 - April 1999
Thermo Electron, Austin, TX
Created and edited documents for the GCQ Plus GC/MS hardware and software, including Help, installation guides, reference guides, and schematics manuals.
Designed and maintained the FrameMaker document templates.
Created technical illustrations, from scratch as well as from Pro/ENGINEER drawings.
Worked with print vendors to ensure the quality of the printed documentation.
Certificate in Technical Communications, Austin Community College
Bachelor of Arts, The University of Texas at Austin. Major: Anthropology; Minor: Spanish
Senior Member, Austin Chapter of the Society for Technical Communication
Judge, Technical Publications and Online Communication Competition
Austin Chapter of the Society for Technical Communication
Award of Merit, March 2000
1999-2000 Technical Publications Competition
Austin Chapter of the Society for Technical CommunicationAward of Excellence, March 1999
1998-1999 Technical Publications Competition
Austin Chapter of the Society for Technical Communication
Thomas A. Moore
tmoore27@yahoo.com