"A caller was complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in."

"A recent caller was complaining that the system wouldn't read word processing files from his old diskettes. After troubleshooting for magnets and heat failed to diagnose the problem, it was discovered that the customer labeled the diskettes and then rolled them into the typewriter to type the labels."

"A customer called to say he was having trouble faxing. The man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the 'send' key."

"Another customer called for warranty work on his CUP HOLDER. After learning it had a 4X on it, the technician determined it was the CD-ROM load drawer that the customer had been using as a cup holder.