calidad total y conducta humanacalidad total y conducta humana
Definición de calidad total--- Total quality is the involvement of everyone in continuous improvement of systems to produce products and services which result in customer loyalty now and in the future.
To produce quality, a system must be in place that allows everyone in the organization to do his or her best. Long-term success requires a never-ending journey of improvement through the application of theory and a systematic process.
Continuous improvement is vital to all systems in the organization: design, production, delivery, service, and learning. All products and services that help achieve the organization's purpose should be addressed through improvement activities.
The result of total quality is fulfillment of customer needs and expectations so well that customers keep coming back for products and services and boast about them to their friends and neighbors.
20.abr.1999
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Glosario de Carlos von der Becke.