CAROLYN E. DRESSLER

1509 Simsbury Dr.

Plano, TX 75025

972-517-6191 hm. / 972-814-8217 mb.

SUMMARY

Human Resources Specialist experienced in both large corporate environments as well as start-up organizations. Results oriented team player with excellent organizational and time management skills. Key skills include: Employee Relations, Benefit Administration, Training, Recruiting, Payroll, HRIS, Retention and Crisis Management.

EXPERIENCE

BenefitMall, Dallas, TX

HR Assistant Oct. 2002 – Sept. 2003

· Facilitate Benefits Administration in health insurance, claims inquiries, and maintenance of 401(k) plan for 300+ employees

· Provide guidance and interpretation of policies and procedures to employees and management

· ABRA HRIS System processing: new hire entry, terminations and job/rate changes

· Track and process performance and salary evaluations for annual merit increases

· Process Section 125 flexible spending reimbursement claims in a timely manner, meeting payroll deadlines

· Responsible for COBRA administration, including processing eligibility documents and payment tracking

· Maintain and update internal Human Resources website

· Responsible for tracking and processing Short-term disability paperwork

· Process unemployment request for separation information from the state

· Create reports from HRIS system as needed for Human Resources, Finance and Management

· Responsible for recruiting efforts for multiple sites located in 9 states

NCS Pearson, Bloomington, MN

Contract HR Administrator for TSA Project July 2002 – Oct. 2002

· Presented and facilitated new hire orientation and benefit overviews to new Transportation Security Administration (TSA) employees for groups of 80 to 250+ employees

· Coordinated and processed new hire paperwork resulting in smoother integration of new hires into TSA

· Provided support in the preparation of paperwork and presentation material for new employee orientation

Aurum Technology, Inc., Plano, TX

Payroll Specialist Aug. 2001 – June 2002

· Assisted Payroll Manager in the administration of all payroll related functions

· Processed semi-monthly payroll for 1400+ employees in an accurate and timely manner

· Performed system updates in Ceridian HRIS database including payroll deductions, new benefit plans, job codes, pay grades, and pay grade zones resulting in increased department productivity

· Generated reports for Human Resources, Finance and Executive Management

· Re-designed and streamlined existing payroll processes improving employee productivity

· Maintained personnel and payroll information in HRIS database improving accuracy of reports

Glow Networks, Inc. (start-up), Richardson, TX

HR Benefits Specialist Aug. 2000 – Aug. 2001

· Heavily involved in the selection and implementation of benefits for new plan year utilizing cost control measures that held premiums and increases well below national averages

· Facilitate Benefits Administration in employee medical insurance and 401(k) plan for 90 employees

· Resolved claim issues between employees and insurance carriers

· Provide guidance to employees and management in the interpretation of policies and procedures

Carolyn E. Dressler

Glow Networks, Inc. (start-up), Richardson, TX (continued)

HR Benefits Specialist Aug. 2000 – Aug. 2001

· Designed and implemented new hire orientation and benefit overviews

· Worked with HR Manager to establish and implement job titles, job grade levels and salary ranges

· Provided counsel and direction to managers on Employee Relations issues

· Designed and implemented employee handbook, policies, procedures and forms

· Assisted in selection, implementation and maintenance of Ceridian HRIS database

· Managed recruiting efforts, created and placed ads in various media such as newspapers and Internet, reviewed resumes, interviewed candidates, created and issued offer letters

SpectraPoint Wireless LLC, Richardson, TX

Motorola-Cisco Systems owned (formerly Bosch Telecom, Inc.)

HR Benefits Specialist Feb. 1998 – Aug. 2000

· Responsible for new hire orientation, benefit overviews and the coordination and processing of new hire paperwork

· Managed employee enrollments and changes in medical benefits and 401(k) plan

· Resolved claim issues between employees and insurance carriers

· Assisted in transitioning employees to new payroll and benefits programs during Motorola acquisition

· Managed recruiting efforts for non-technical positions

· Assisted employees and management in the resolution of employee related issues by resolving questions on benefits, policies and procedures

· Maintained personnel and payroll information in HR database (AS400 and SAP)

· Coordinated Workers’ Compensation claims, employee tuition reimbursement and fitness programs

Imprimis Staffing Solutions, Dallas, TX

Contract Associate at EDS Nov. 1997 – Jan. 1998

· Researched and resolved customer account complaints

· Posted loan payments and processed titles for customers whose loans were paid in full

· Answered incoming customer calls regarding loan status and provided efficient and courteous service

Ericsson Inc., Richardson, TX

Administrative Assistant/Project Support Admin May 1994 – Nov. 1997

· Managed and tracked all international/inter-company service projects

· Generated monthly project billing which resulted in revenues of $200,000-$1,000,000

· Provided monthly, quarterly, and year-to-date financials on revenue and expenses

· Created project binders and collected information on project profitability for Project Managers

· Created and managed Access database for project and equipment tracking

· Created ISO 9001 processes for position following quality guidelines set by the company

SOFTWARE SKILLS