David
L. Summer
2405
Redfield Drive 972-208-7497
Plano, Texas 75025 dsummer@hotmail.com
Proven Product/Project Manager methodologies with
extensive experience in fast-paced, ever changing, highly technical
environment. Have expertise in a wide
variety of current technologies, including wireline and wireless 2G/3G
networks, fiber optics, data-com, and Internet Protocol (IP). Earned title of Certified
Quality Auditor through the American Society of Quality Control (ASQC) national
program. Made
significant contributions in engineering, managerial positions, quality
assurance, marketing support, customer satisfaction and project/product/program
management.
ACCOMPLISHMENTS
v
Analyzed,
evaluated and provided technical sales and process support to account teams and
customers on various products ensuring compatibility with existing hardware and
software saving $90 million over 7 years.
v
Reduced
storage and inventory costs by 100% and saved $65 million by managing
cross-functional teams closing a warehouse valued over $60 million.
v
Successfully
developed, managed and trained all departments critical to taking one company
to ISO 9000 (94) and another to ISO 9001:2000 Registrations.
v
Defined and
implemented product strategies, packaging, Product Life Cycle (Cradle to Grave)
and order configuration within Customer Order Flow and Forecast Processes
resulting in greatly improved customer satisfaction.
v
Chaired
monthly Product Change Management Board for over 7 years, providing current and
up to date information on the status of new and current products for all
departments within Company providing them and their customers the most up to
date information.
v
After careful
analysis of data on the hard disk problem convinced the customer that only 36
faulty hard disk drives needed to be replaced instead of all 2500 installed in
field they had requested, thus saving Company over $6 million.
PROFESSIONAL
EXPERIENCE
EXI Parsons LLC January 2002 – January 2003
Quality
Management System Team Leader
v
Established ISO9001:2000 Compliant Quality Management
System (QMS).
v
Created documentation and control of policies and
procedures.
v
Successfully led EXI Parsons to receive ISO 9001:2000
Registration.
v
Conducted root cause analysis on field service
incidents for total customer satisfaction.
v
Issued and reviewed returned Customer Satisfaction
forms on quality of installation.
v
Achieved overall customer satisfaction rating of 4.14
out of possible 5.0.
Best Buy September
2001 – January 2002
Loss
Prevention
v
Responsible for total store security and training of
employees to lower theft rates.
v
Customer interface with all customers entering/leaving
store.
Ericsson, Inc. June 1986 - April 2001
Product
Manager/Project Manager, July 1994 – April 2001
Managed the day-to-day activities of over 25,000 products and
provided technical expertise in the areas of GSM, CDMA, DBC, TDMA and Wireline
infrastructure. Managed
an operating budget of $5 million.
v
Created cross-reference documentation on discontinued
products and mapped it to new products enabling all affected departments groups
to understand implementation requirements.
v
Managed life cycle of new products for Marketing
Introduction/Configuration Management Team resulting in and contributing to the
ongoing success and continuation of products.
v
Participated as team member in implementation of SAP
for project and material management.
Quality
Assurance Coordinator, June 1986 – July 1994
Managed a team of 5 field auditors ensuring switch sites were
installed per industry and American National Standards Institute (ANSI) system
requirements.
v
Established
policies and procedures for field audits that aligned with our Total Quality
Management (TQM) requirements to ensure audits were conducted under the same
standards and results were reported to the customer in a timely manner.
v
Analyzed the
actual failures of printed circuit boards (PCBs) vs. the predicted failure
rate. Provided graphs, charts, and
reports for the customers’ quarterly meetings.
GTE Sprint
June 1980 - June 1986
Regional Manager, April 1984 –
June 1986
Established goals and objectives, forecasted, and budgeted
plant engineering business plan for the region.
Supervised and trained 18 engineers and support staff that grew from
five team members.
v
Conducted and
coordinated on-site surveys for customers’ facilities to ensure proper design
and allotment of time and equipment to connect and interface with Sprint
Network.
v
Monitored
regional activities and projects that crossed into one or both the Eastern and
Western Regions along with the Radio and Facility Departments.
Project
Manager, June 1980 – April 1984
Brief
overview of Project Manager Position:
v
Planned,
organized, and directed multiple projects with largest being build-out and
upgrade of radio network with fiber optics; backbone ran from Houston to
Chicago plus switching and junction sites.
v
Coordinated
and scheduled projects for District Plant Engineers and Draftsmen within budget
and time constraints.
v
Successfully
resolved technical problems to complete projects to customers’ and company’s
satisfaction.
Other
Relevant Experience (Design Engineer, Field Engineer, Traffic Engineer &
Sr. CO Engineer)
v
Cable layouts;
power supplies; designed frame layouts and drawings; generated installation
plans; oversaw bid initiation for sub-contractors; designed switch
configurations; redesigned, implemented and tested UPS systems; provided
customer with details of environmental requirements for systems and did
follow-up through completed installations.
EDUCATION
University of Dayton, Dayton, Ohio – Bachelor of Electronic Engineering Technology (BEET)
DeVry
Institute of Technology, Chicago, Illinois – Associate Degree in Applied Science
Professional
Training:
Telecommunications Research Associates
(2 to 5 day courses):
Emerging Technologies in
the New Millennium
SONET & Other
Broadband
VoIP
ATM
PCS
ISDN
Numerous Communications, Quality
Assurance & Management Courses
Professional/Civic
Organizations
American
Society for Quality National Eagle Scout Association
Amateur
Softball Association National Umpire American
Legion
