DHAN (DUN) CHAUHAN, PMP

 

3330 Shield Lane                                                                                   dhanchauhan@comcast.net

Garland, Texas 75044                                                       972.414.9114(Home); 972.896.5924(Cell)

 

Extensive experience in Project/Program Management, PMO (Project Management Office), Inventory Management, Customer Service, Purchasing, and Contracts Administration. Energetic, Results Oriented, Analytical, Organized, Flexible, Team Player.

Achievements

 

·          Managed development and implementation of the software applications for Sales Pricing and Configuration, Service Performance Metrics, Billing, and Inventory Forecasting/Material Purchasing within budget and schedule.

·          Planned, implemented and managed Delivery, Installation, Testing and Turn Up of the Software/Hardware products into customer networks before their promised schedule by 15%. Used MS Project.

·          Planned and implemented processes and methodologies for PMO (Project Management Office), and produced CPI, SPI, EV and performance metrics.

·          Managed delivery of technical support for large and small distributors and customers in compliance with contracts. Exceeded customer expectations.

·          Planned, implemented and controlled service depot inventory, improved performance levels by 20%.

 

PROFESSIONAL EXPERIENCE

 

 

CIBER    (as a Consultant)                                                                                                             2002 – 2003

Project Release Manager, Verizon

Managed scheduling, funding, tracking, and execution of Long Distance (LD) IT Programs.

·            Managed Level of Estimate (LOE) development, client approval, program funding, scheduling, package and close of LD IT programs.

·            Collaborated with client, technical project managers, channel integrators, finance, and application developers for resolution of issues and successful completion of programming projects.

·            Identified and suggested tools and process improvement. Saved 20% management time.

 

CIENA Corporation - Plano, TX                                                                                                     2001 - 2002

Manager, Programs/ Projects (2001-2002)

Planned, organized, executed, tracked, and steered customer programs for CIENA equipment. Accounts included:  Broadwing, El Paso, SBC, WCOM, Touch America, PSINet, DTI, and SIGMA.

·          Succeeded in negotiating reduced lead times by 25% for delivery of customer orders.

·          Improved customer communication and satisfaction by organizing and conducting kick off meetings for Engineering, Furnishing and Installation of CIENA products in their networks.

·          Increased customer confidence in CIENA equipment and Support by holding operations reviews and communicating performance of CIENA products in their network.

·          Forecasted revenue weekly which improved revenue projections.

·          Improved customer payment of invoices by continued perseverance.

 

NORTEL NETWORKS - Richardson, TX                                                                                       1988 - 2001

Manager, Programs/ Projects (1997-2001)

Managed deployment of Hardware and Software upgrades and processes. Managed internal and customer resources.

·          Managed delivery and installation of Transmission and Access hardware and software upgrades for MCI WorldCom account - completed within schedule and budgets. Used MS Project.

 

 

 

·          Developed close functional relationship with the customer and internal supporting functions to form partnership in providing customer support in the areas of hardware and software upgrades, repair/return, customer labs and customer issues.

·          Improved Customer Satisfaction and Loyalty goals from 89 to 94%. Received MCI Seal of Success award.

·          Project managed development and implementation of Market Project Management JCO (Job Change Order) process. Used MS Project.

·          Changed processes, which resulted in improvement of response time by 25%.

·          Collaborated to define Market Project Management Metrics.  Received Team Pride Award.

·          Defined and Produced monthly JCO metrics - identified revenue potential of over $1 Million.

·          MCI presented  Job Well Done Plaque to my team for completion of an upgrade program before its dead line.

 

Manager, Service Account (1994-1997)

Managed Service Accounts to ensure issues and problems resolution met customer expectations.  Managed development of processes for ETAS (Emergency Technical Assistance Support).  Managed staff of six people.

·          Developed and Implemented performance measurement Modules for Service Tracking System.  Identified and evaluated issues affecting service support. Used MS Project.

·          Facilitated resolution of customer escalations while forming a partnership, and customer relations management.

·          Developed strategy, plan and managed customer satisfactions measurements program.  Identified and analyzed customer satisfaction issues.

·          Lead a team of customer support managers to re-engineer and implement department processes.

 

Manager, Software Applications (1993-1994)

Managed development and implementation of Meridian Configurator and Autoquote software tools for configuration and pricing for global sales teams.  Managed staff of 12 engineers. Used MS Project.

·          Implemented 100% of requirements for new products and upgrades into these configuration tools.

 

Supervisor, Inventory Control (1989-1993)

Facilitated planning, purchasing, repairing and controlling inventory and material for supporting telecommunication products.  Supervised staff of four people.  Recipient of Pride Club Award.

·          Purchased material worth over $2 million annually.

·          Developed and implemented software application for inventory forecasting and material purchasing requirements.

·          Reduced Inventory levels by 10% by optimizing mix and levels. Received Pride Club Award.

·          Increased inventory turns by 20%.

·          Supported Sr. Management for developing strategies for pricing, OEM repairs, inventory relocation and stock merge projects.

 

Pricing Analyst (1988-1989)

·          Performed competitive and margin analysis utilizing life cycle cost analysis to determine prices of hardware and software products.

·          Developed and administered price books.

 

EDUCATION/TRAINING

 

Certified Project Management Professional

 

MBA, Rochester Institute of Technology

 

MSME, Brigham Young University

 

BSME, Poona University

 

US Citizen

Training/Seminars:

Nortel Networks Products Overview, Data Products Process Training. Global Process Training, Continuous Improvement, Customer Satisfaction Measurements (AMA), Introduction to Process Management, Managing Superior Customer Service (AMA), Project Planning, Analysis, and Control, MS Projects for Windows, Open Plan, Oracle Mfg system, Siebel Sales system, and many more.