James Turner, PMP
Phone: (940) 321-8952 E-mail:
KEYWORDS
Customer Service. Analytical.
Dependable. Resourceful. Resilient.
Time Management. Prompt. Persistent.
Responsible. Relationship
Builder. Effective Communicator. Sense of Humor. Team Player.
Leadership Abilities. Deadline
Driven. Objective. High Energy.
Results Focused. Account
Development. Detail Oriented. Decisive.
Strong Organizational Skills.
Solid Performance Track Record.
Flexible. Client Relations. Marketing.
Project Management. PMP.
PROFESSIONAL STRENGTHS
Marketing/CRM Programs, Project
Management, Product Development, Strategic Planning, Program Management,
Assessment/Analysis, Budget/Cost Control, Business Operations and
Implementation
PROFESSIONAL EXPERIENCE
S-E, DFW,
Senior Business Consultant,
2002-Present
- Provide strategic marketing and
business services to a variety of clients.
Conduct extensive SWOT, market and competitive assessments. Identify solutions, demonstrate best options
and manage implementations. Develop and
update business/marketing plans to penetrate new/existing markets and introduce
new products/services. Manage all
aspects of the marketing function such as pricing, promotion, channel
management, program management and training.
Sprint Global Business,
Senior Program Manager, 2000 - 2001
- Developed and implemented marketing
programs, plans and strategies.
Conducted market research assessment and analysis. Effectively evaluated trends and developed
accurate forecasts for targeted markets.
Identified and capitalized on business opportunities. Prepared reports and presented
findings. Executed marketing
initiatives. Led channel product management
and development efforts.
* Key contributor of the
product/service marketing team which was the driving force in the growth of the
Indirect Channels to more than $200 million in annual revenue.
* Led product launch team consisting
of 10 members from various cross-functional organizations bringing the first in
a series of new products to market in 90 days.
* Effectively demonstrated marketing
expertise by introducing a new set of product/service solutions to a market
segment with annual customer revenue as high as $600,000 initially thought by
executives to have limited market potential that would not exceed $40,000 in
annual customer revenue.
* Instrumental in the attainment of
the overall data product revenue goal, growing by more than 50% from the previous
year's results by providing product, promotion and channel support to the sales
force and resellers.
GTE/Verizon,
Marketing Manager, 1998 - 2000
- Provided marketing and project
management expertise to the internal client, GTE Long Distance. Responsible for planning, development,
implementation, enhancement, control and close out of consumer marketing
programs. Teams consisted of testing,
systems, product development, product deployment, channel management, direct
marketing, and telemarketing vendors.
* Achieved 100% of sales and revenue
goals by the innovative efforts of the direct marketing team.
* Developed an overall program
strategy for the In Franchise consumer market exceeding initial sales goal by
108%.
* Successfully managed the Third
Party Verification processes for GTE Long Distance preserving more than $100
million in annual revenues.
Imprimis Group,
Director, Senior OSM, OSM and Project
Manager, 1994-1997
- Led customer relationship
management, business development and marketing management efforts in the areas
of new client proposal development, creation and enhancement of specific
customer programs, and overall program standards for Fortune 1000
companies. Administered on-site
management development, training and implementation. Provided project support and account
management expertise to alliance program customers. Managed 200 employees.
* Initiated and managed an enhanced
CRM program for a key
* Increased sales for a client's
vehicle disposal group by 25% in 3 months by implementing a new auction
process.
* Managed the liquidation of more
than $1,000,000 in corporate assets for a BPO customer.
* Initiated a new payment process
that reduced the company's business risk, decreased borrowing costs, improved
cash flow by more than $200,000 and reduced the accounts receivable collections
period by 76%.
* Selected by senior management to
administer the company's largest multi-million dollar account including vendor
relationships with 5 other companies.
* Improved alliance program
performance by creating an On-Site Management tracking process that helped
managers plan, monitor, schedule and prioritize significant weekly tasks,
duties and responsibilities.
ADDITIONAL EXPERIENCE
* Experienced developing business
cases and proposals.
* Analytical assessment experience
such as SWOT, financial, and competitive analyses.
* Sales support, business
development, reseller management and customer relations experience.
* Statistical and analytical modeling
experience using SPSS and SAS during my MBA program.
PROFESSIONAL ORGANIZATIONS
* American Marketing Association,
Professional Member, 1995-Present
* Project Management Institute, Professional
Member, 1999-Present
* The MBA Company, Board of Advisors,
2002-Present
EDUCATION
MBA, Business Administration
GPA: 3.75/4.0. Earned the Academic
Distinction Award for graduating within the top 10% of class.
BA, Marketing and Business
Administration, Finance Minor
GPA: 3.85/4.0. Graduated with
academic honors, Magna cum Laude.
