joe bicik
701 Summerfield Drive 972-384-0702
(H)
Murphy, Texas 75094 jrbicik@yahoo.com 972-567-6272 (C)
MANAGEMENT VALUE
Accomplished executive with demonstrated success in
operations management, quality processes and program management. As a
results-oriented leader, I build teams using positive attitude, and innovative
teaming concepts resulting in measured client satisfaction. Earned a reputation
for leading with integrity, positive negotiating methods, and strategic
thinking resulting in positive impacts to bottom lines.
KEY CHARACTERISTICS
v
Decision
Maker and Problem Solver:
Directed $2.5M financial and strategic
operations in customer support and service organizations. Budget execution
produced $300K in excess funds per year for transfer into division level
accounts and streamlined the financial reporting processes.
v
Strategic
and Operational Planner:
Implemented an alternative approach to standard
S/W releases saving $2500 per release, having clients become more proactive in
testing, scheduling and reviewing product content. Impact reduced client issues by 30% and
generating a savings of six weeks development and four weeks in marketing
schedules.
v
Negotiations
and Deal Closing:
Managed “Discovery Phase” of cash vault
operations. Delivered business cases and supporting facts, aligned with future
direction allowing negotiations of a better contract offer that was 200% more
than originally anticipated.
CAREER EXPERIENCE
CURRENCY SYSTEMS INTERNATIONAL: Irving, Texas 10/2000 – 9/2002
Manufacturer of high performance currency
processing systems and applications.
Project Manager: Coordinating engineering, software
development, manufacturing, sales, and field service functional areas. Assisting in achievement of ISO 9000 and ISO
9001 certification.
· Planned and managed the build, test,
shipment and installation of system units meeting client schedules resulting in
100% of on-time revenue payments.
·
Coordinated
new unit manufacture from UK to US allowing redirection of 75 units to key
clients. Retail contract potential was estimated at $4.5M.
·
Wrote
SOWs defining and clarifying project scope, focusing teams to tasks, and
communicating progress to clients resulting in $100,000 additional
revenue.
·
Supported
sales in responding to RFP’s/RFQ’s which improved contract negotiations.
Senior Consultant: Conducting Phased Discoveries, determining
processes and recommendations for effective changes to strategic direction.
Developing relationships with “C” level management.
· Objective requirement gathering produced
clear road maps for clients, which generated 60% new business for our other
product lines.
· Business case development outlined
streamlined approaches to strategic process improvements supporting client
decisions for major software upgrades.
·
Directed
team in developing an RFP, providing client with cost effective analysis, and
allowing our parent company to win a bid of $1M.
Joe
Bicik
Page
2
DECISION CONSULTANTS INC.: Dallas, Texas 1999
– 2000
Premier IT service provider, focusing on applications management and IT
solution and staffing.
Manager, Delivery Solutions: Developing project
solutions and approaches, guiding sales team with development and establishment
of key accounts, managing project engagement deliverables.
· Enhanced business unit
through project-focused sales increasing gross revenue by 15%.
· Utilized PMI and CMM
processes on projects often exceeding measured expectations.
· Maximized revenue by 10% and
minimized costs by 25% utilizing resource coordination for PMO projects.
· Focused development teams on
client functional requirements identifying “need versus want” and reducing
$60,000 in client projected costs.
· Applied solution selling
techniques with sales teams identifying client needs, recommending approaches,
identifying benefits and risks, and helping clients make decisions based on
facts versus perceptions. Approach assisted in winning 10% more contract
awards.
Senior Program Manager – (Consultant for various
clients): Managing
project teams for WEB design; testing of UNIX based replication system for disk
mirroring and disaster recovery over LANs and WANs.
·
Developed proposals defining needs, solution
approaches, and negotiating contracts resulting in 15% additional revenue on
projects. .
·
Increased client satisfaction by 20% with
development of Service Level Agreements (SLA’s).
·
Recognized for developing methodologies that
became the standard for client testing.
·
Minor WEB project was enhanced to full-blown
development, increasing our revenue by $300,000.
·
Exceeded client expectations by completing needs
and flow analysis against existing standards. 10% project bonus was paid to the
team for outstanding work.
·
Proved value added S/W capabilities would reduce
client long-term enhancement costs by 40% and increased functionality by 100%.
CITIZENS COMMUNICATIONS: Dallas, Texas 1999
Telecommunications provider of wire-line communications services with 2.5
million access lines.
Manager, Business Systems Development: Managing
$100M RFP processes for selection of billing system replacement. Establishing
phased approaches for project initialization, SEI (CMM) Key Process Areas,
weighting business rules, and promoting functional area teams with senior
managers.
· Directed strategic actions
producing key deliverables used to develop $100M RFP.
· Utilized methodologies and
tools like JAR/JAD sessions for defining over 350 requirements.
· Developed phased approach
for system implementation reducing major errors by 60%.
Joe
Bicik
Page
3
dsc COMMUNICATIONS/ALCATEL: Dallas, Texas 1997
- 1998
World’s leading supplier of telecommunications infrastructure.
Program Manager: Coordinating site installations of software
focusing on Global Positioning Systems in wireless environment.
· Communication plan allowed
customer to understand complexity of issues and have an active role in
determining solutions. Positive approach extended contract by $60,000.
· Implemented innovative
processes utilizing key client team members for BETA releases. Result was 99%
client satisfaction rating.
· Managed preparation for
division Quality Audit and received ISO 9000 certification.
TEXAS INSTRUMENTS: Dallas, Texas 1980
- 1997
World leader in semiconductors, defense systems, and case software
applications.
Project Manager/Senior Quality Consultant: Managing team of field
support engineers for newly implemented software. Introducing new strategies
for independent self-assessments, mirroring SEI/CMM methodologies.
· Tailored design review
processes resulting in 320 man-hours cost avoidance over nine-month period.
· Reduced development time by
six weeks, reported s/w defects were 65% lower than estimates, and project
schedules were 92% on time.
· Recommended
alternative quality programs to commercial and governmental agencies thereby
increasing revenue of software products by $50,000.
· Utilized
product development life cycle methodologies reducing cost of rework by
$100,000.
· Coordinated
quality efforts for 50-person S/W team met and exceeded project goals.
Business Analyst: Developing approaches for
implementing Knowledge Infrastructure principles in identifying, managing and
storing data elements for US governmental agencies.
· Established precedent for
submitting documents for governmental acceptance.
· Developed internship programs
allowing training staff to be more efficient in program development. Results
indicated 85% client satisfaction with new product releases.
· Utilized SEI/CMM methodologies
and applied to software development projects resulting in a 95% quality rating
from client users.
EDUCATION
* BS, Industrial Management, University of
Akron
* Graduate of Studies in Dispute Resolution,
Southern Methodist University
- Certified by State of Texas for court
annexed mediation
- Approved by the Academy of Family
Mediators
* Continual Training and Educational Programs,
Texas Instruments
* Trained as internal auditor on ISO 9000 and
9001 processes
* Stephen Minister – Qualified Counselor
trained in supporting people working through life issues
