Joseph P. Southern

Professional Objective

Seeking to utilize strong research and analytical skills to improve internal and external software processes.  Willing to relocate to the Los Angeles, CA area.

Summary

Quality Assurance Analyst with an eye for detail.  Expertise in program operator testing and electronic file format.  Specialization in interpretation and implementation.  Knowledge of IRS tax forms and instructions.  Prioritizing, ability to manage various projects simultaneously.  Experience with MS Windows and MS Office programs, Siebel and Test Complete.

Professional Experience

Intuit/Lacerte Software, Plano, TX                                                              1987-2003

Electronic Filing Quality Assurance Analyst Tax Development

Developed new electronic filing and tax modules and updated existing programs and related products.  Researched, implemented, documented and tested all aspects of the projects.  Provided technical support to users.

¨         Reduced defects resulting in 10% support call and product cycle reduction.

¨         Liaison with federal and state governments meeting tight release approval deadlines.

¨         Developed testing checklists for internal training use.

¨         Demonstrated flexibility as company ownership and culture changed from small to large organization.

¨         Helped manage group of testers on electronic filing testing methods.

GTE/Verizon, Long Beach, CA                                                                                           1987

Telephone Repair Operator

Answered customer trouble calls, provided detailed computer problem reports for repair crews and assisted supervisors with report statistics.

Todd Pacific Shipyards, San Pedro, CA                                                             1980-1983

Engineering Clerk

Controlled library of classified blueprints for engineering, labeled and organized various drawings.  Handled and distributed departmental mail.

Education

University of California, Irvine, CA

California State University, Long Beach, CA

Extension Tax Courses, California State University, Long Beach, CA

H&R Block Basic and Level Tax Courses