3924
Davis Circle, Plano, TX 75023
(972) 202-9636
¨
raviayyr@hotmail.com
Highly motivated self-starter and team player
competent in all aspects of telecommunications including complex project
management, including eight years of product life-cycle management and
proficiency in program management, product quality improvement projects,
strategic marketing, business development, and business management.
¨Product Line Management
¨ Project QA (Quality Assurance)
methodology ¨ Customer Satisfaction
¨Product QA in service
performance ¨ Product
Development ¨ Product Marketing
¨ Process Improvement ¨ P&L Responsibility ¨ Software
Development Life Cycle
¨ International
Management Experience ¨ Business Management
Ericsson
Business and Product
Line Manager 1999-2002
Ericsson
Canada, Montreal/Dallas
Took on special executive
assignment to improve customer satisfaction.
Managed with complete global
ownership of all aspects of UNIX based fault tolerant non-stop computing system
(AP) used for multitude of critical applications such as billing, OSS interfaces in wireless
network.
¨ Prioritized customer
issues and drove them to resolution initiating and running multiple QA
projects, reducing customer complaints 50%-80% and formulated an ongoing
maintenance program. Interfaced with many North American and Latin American
operators.
¨ Managed and coordinated
activities of multiple cross-functional project/ task force teams.
¨ Managed third party
product integration and system test projects.
¨ Reporting to steering groups
with executive summary.
¨ Defined the new product and
features taking into account all the prioritized customer requirements and
ensured the launch of a new node within 1 year in a live network.
¨ Final escalation point for
customer issues (24Hr support) worldwide. Strive for excellence in customer
satisfaction. Briefing the customer management.
Application Area Manager, Strategic Marketing 1997-1999
Ericsson Microelectronics, Stockholm, Sweden
Identified
business opportunities of wireless applications covering wireless terminals and
systems. Led and coordinated strategic
plans for the wireless area, establishing routines for strategic marketing for
new wireless applications. Assessed and
wrote business cases for future customer needs.
¨
Partnered with third party vendors to reduce costs of
manufacturing components 60%.
¨
Analyzed wireless data applications, including wireless
LAN, GPRS, UMTS, Bluetooth, VOIP, WLL, DECT and mobile terminals, mobile
Internet instituting a product unit for Bluetooth to handle the business
potential.
Total Project Manager 1995-1997
Ericsson Research and Development, Stockholm, Sweden
Managed the product QA
in the field (ISP) project of the switches (AXE) used worldwide in wireless and
wireline systems including auditing of number of systems used worldwide.
¨
Supervised 12 sub-project teams of 60 system engineers
in Sweden, Montreal, Dallas, France, Holland, and Germany.
¨
Ran the project using overall project QA methodology.
Senior Product
Packaging Manager 1989-1995
Ericsson
Radio Systems, Richardson, TX
Supported sales and
marketing, training personnel with new product information. Oversaw the rapid product evolution of US
cellular systems and scanned the competition.
Presented and demonstrated new products to potential customers.
¨
Administered a system of wireless and wireline products,
improving research and development costs 10%.
¨
Introduced a planning letter concept for forwarding new
product evolution information to the new and existing customer. Tracked
standards related activity.
¨
Developed a new methodology (“System Development Plan”)
to extract early information about a product being designed for the benefits of
internal/external customers.
¨
Prepared and released new product information/planning
letters, for example, digital Micro and Macro base stations, messaging and OSS
etc.
Project Engineer 1985-1989
Ericsson Network Systems, Richardson, TX
Performed systems
management for the development of a billing system for US local networks which
involved preparing implementation proposals, detailed requirement discussions
with Bellcore (BCR),
Extensive support to
BCR, technical support to new engineers, and function testing.
¨
Ran projects with over 18 reporting engineers and
interfaced with BCR for design review, product quality issues (QA), towards
achieving certification for billing systems.
¨
Completed system architecture inspection as the
technical expert for billing, resulting in a high quality system released on
schedule
Group Manager 1984-1985
Ericsson Telecom, Stockholm, Sweden
Trained customers on
all phases of SDLC from requirements to testing.
System Engineer 1981-1984
Ericsson, Brighton, England
Software development
life cycle (SDLC) Worked on all phases of software development for real time
systems used by BT (British Telecom).
Masters of Science, Systems Engineering/The City University, London
Bachelor of Science, Electrical Engineering, India
Leadership Courses ¨ Time Management ¨ Project
Management QA methodology
Supervisory Skills ¨ Supervisory Excellence
¨ Complete design
methodology product QA
TDMA System Survey ¨ Planning
Digital Networks ¨ Business Advantage
Presentation
Skills ¨ GSM/GPRS System Survey ¨ LME
Applied Research Seminar
Operator Understanding ¨ CDMA2000 for
Professionals
Willing to Travel,
Relocate
