Rita K.  Palomo

4620 Mustang Drive · Fort Worth, Texas 76137

972-489-1269 · 817-485-2309 · rkpalomo@hotmail.com    

 

SUMMARY

 

Technical Manager with extensive experience in next generation technologies in an OSS environment. Effective Project Manager with strong analytical skills in business development and retention. Proven track record of operation in a Total Quality Management environment supporting a mission statement to exceed market expectations. Bilingual in English and Spanish.

 

PROFESSIONAL EXPERIENCE

 

METASOLV SOFTWARE INCORPORATED - Plano, Texas 1999 - 2003

International Consultant

Project Management

·        Provided both management and technical leadership to a team of Professional Services Consultants who were responsible for the installation and implementation of MetaSolv Solutions software systems and data migration processes.

·        Supported the administrative operations and business development functions for the client engagement and resolved issues that might have impacted deliverable due dates and expedited solutions as appropriate.

·        Interacted with executive level management by providing status meetings, documentation and implemented change management controls.

·        Oversaw the completion of requirement definitions, functional specifications, database design, system and technical architecture definition, implementation, unit and system testing at client locations.

·        Assisted all team members with data entry and process flow documents as needed as a backup and occassionally held dual rolls as both project manager and subject matter expert on a given project.

                       

VERIZON - Irving, Texas and Alpharetta, Georgia                          1996 - 1999

Independent Local Exchange Carrier  

Manager New Products Procedures

·        Lead as a subject matter expert evaluating new technologies evolving in the industry and assisting with the development of relationships with the industry service providers and the Verizon order processing locations to implement those technologies.

·        Provided technical documentation to support sales team product requirements for web publication and tariff filings.

Competitive Local Exchange Carrier

Provisioning Manager

·        Established CLEC Provisioning, Installation Test & Turn-up and System Support organizations in a company start-up environment.

·        Integrated automated Telcordia Regulated Ordering process via use of the EXACT PC (BDS Telis) methodology.  

·        Created requirements and tested prototypes for system developers for the database which was initially utilized as the ordering and provisioning system and later enhanced for repair and trouble tickets.

           

SPRINT LONG DISTANCE DIVISION - Overland Park, Kansas           1987 - 1996

Frame Relay Switch Implementation Manager

·        Supervised a group of Engineers who designed transmission system installations for frame relay networks, including technical analysis, design packet preparation and technical review as well as scheduling installation teams to complete project.

Network Operations Sprint Net Supervisor

·        Established, staffed and trained a new organization that performed location moves, site expansions and location closing in support of the Sprint IP network layer.

Network Technical Engineer, Technical Account Consultant, Regional Access Planner Network Technical Analyst, Engineering Facility Designer and Facility Assignor

 

            Technical Skills

 

MS Project, Access, Word, Excel and Visio

MetaSolv Solution ISR, PSR, ASR/LSR, Infrastructure, Product Catalog and Provisioning Plan

Statement of Work (SOW), Request For Pricing (RFP), Pre and Post Project Technical Assessment and Recommendation Documentation

 

EDUCATION

 

Associates Degree - Liberal Arts

Tarrant County College - Hurst, Texas

 

Accomplishments

 

·        Assisted Legal Consul and Toll Fraud Departments in the documentation, tracing and validation of a multi-million dollar long distance toll fraud ring, which resulted in their disconnection and prosecution for Federal Toll Fraud violations.

 

·        Utilized the client Statement of Work and project status documents in the preparation of a formal presentation to an international client outlining project fulfillment, which resulted in a $5M payment for software and services avoiding scheduled arbitration.

 

·        Documented business process for switched services provisioning, engaged all involved organizations to re-design the process enabling the departments to reduce the delivery interval from 21 days to 7 days reducing unit production cost from an average of $30.45 to $3.75.