Roger P. Young

4 Pasewark Circle  ‡  Prosper, Texas 75078-8500

Home: (972) 346-2564  ‡  rogerpyoung@hotmail.com  ‡  Fax: (972 ) 346-2553

 

Senior Operations Executive

 

Multifaceted professional with operations expertise, team building skills, and the ability to communicate with all levels of an organization.  Strong work ethic and high level of integrity.

 

Creative thinker and astute problem solver with a track record of reducing costs and improving operations.

• Reduced expenses $500K through high-level contract negotiations with vendors.
• Orchestrated production schedule for 76 staff, 3 studios, and 3 edit suites maintaining peak facility efficiency.
• Authored first-ever business operating processes including sales, accounting, and customer protocols.
• Enhanced customer relations via program of proactive contact with senior management.
• Cut expenditures 25% through continuous analysis and control of operating budget.

 

Detail-oriented manager with proven success in enhancing staff performance and delivering superior customer service.

• Improved customer service same-day resolution 15%.
• Coordinated customer conference including survey of client needs, schedule of events, and logistical arrangements.
• Conducted ongoing financial analysis of corporate revenue and expenditures.
• Directly managed finance and accounting staff via Corporate Controller.
• Directed budget process.

 

Master of Business Administration, Finance Major, University of Dallas, Graduation:  December 5, 2003

Bachelor of Business Studies, Management Major, Dallas Baptist University, Dallas, Texas, May 2002

Associate of Applied Science, Management Major, Brookhaven College, Farmers Branch, Texas, May 1994

 

Community Involvement:  Board of Directors, Richardson Development Center for Children; Junior Achievement;

Big Brothers and Sisters of America; First Baptist Church of Richardson, Texas (Deacon and various other leadership positions)

 

 Professional Experience

 

 

Dallas Baptist University and University of Dallas                                                                                              2001-Present

·         Completed undergraduate degree in Management. 

·         Began and will complete a MBA in Finance on December 5, 2003 (part-time evening program).

 

 

KMA INTERACTIVE, Dallas, Texas                                                                                             2000-2001

The company developed and marketed donor management software to non-profit organizations throughout the US.

Director of Operations

• Directed operations of $1 million company.  Managed 15 employees.
• Managed customer service, training, project management, and technical documentation functions of company.
• Served as liaison between division and corporate accounting.
• Prepared and analyzed revenue, pricing, and expense scenarios.
• Created Job Profile system for employee evaluation promoting improved employee morale.

Note:  Position eliminated in division-wide reduction-in-force.

COMPUTRAC INC.                                                                                                                                              1991-2000

This publicly held company developed and marketed time & billing, and financial management software to law firms

 throughout the US and Canada.

General Manager – Operations

• Developed strategic business plan.  Direct reports included Vice President-level staff                              and Corporate Controller.
• Administered $5.6 million budget.  Managed 43 employees.
• Analyzed financial and operational data and managed investments for company.
• Managed accounting, human resources, customer service, quality assurance, information              technology, facilities, and product development functions of company.
• Negotiated key contracts for company.
• Acted as company spokesman for investors and customers.

 

 

WESTCOTT COMMUNICATIONS, Carrollton, Texas                                                             1989-1991

The company produced and broadcast specialized training programs to customers throughout the US.

Production Manager and Director/Editor

• Eliminated confusion and increased productivity via creation of central posting area for production schedules.
• Launched network programming while maintaining production for 12+ continuing programs.
• Edited programming content for broadcast.
• Coordinated third-party contractors.

 

 

SARKES TARZIAN, INC., Reno, Nevada and Chattanooga, Tennessee                                                  1982-1989

The company owned and operated broadcast television stations throughout the US including WRCB in Chattanooga, Tennessee

and KTVN in Reno, Nevada.

Operations Manager and Producer/Director

• Managed 17 employees, administered budgets of $330K+.  Directed all capital expenditures.
• Developed cohesive relationship between previously contentious departments to accomplish

company goals.

• Rescued struggling weekend newscast to create a polished package for viewers.
• Wrote, produced, directed, and edited commercial and live programming.

 

 

ETERNAL WORD TELEVISION NETWORK, Birmingham, Alabama                               1981-1982

The network produced and telecast programming to homes throughout the US.

Technical Director

• Provided technical direction and quality assurance on all in-house programs.
• Wrote, produced, directed, and edited all on-air promotions for the network.

 

WAFF-TV, Huntsville, Alabama                                                                                                                              1979-1981

The company was the local NBC affiliated television station that broadcast network and locally produced programming.

Director

• Held full charge for directing weekend news broadcast.
• Provided error-free master control operations.

 

CENTRAL BAPTIST CHURCH, Decatur, Alabama                                                                                     1977-1983

Director (volunteer)

• Directed live-to-air programming and provided technical training to other volunteer staff.

• Provided technical oversight and quality control of programming.