Shankar Nair
6903 Grandwood
Way Phone: 408 997 2531
Experience:
LAN-WAN
troubleshooting, Customer Support (pre and post-sales), Network Administration,
New Product Introduction, Database Management.
Himalayan Institute, PA
April 2002 – Nov 2002.
- Administered LAN switches (Cisco) and Nortel IP
routing infrastructure.
- Responsible for providing 24x7 hardware and software technical support
for desktop and laptop systems for a 120 user network.
- Experience maintaining Apple as well as IBM
computing infrastructure.
- Managed disaster recovery programs utilizing Veritas software.
- Delivered end-user training on Microsoft Office
applications.
- Maintained the telephone network including Mitel telephone switches.
- Ensured data integrity
and network security.
§
Alcatel, Calabasas, CA June
1999 – April 2002 (through the acquisition of Xylan)
§
Staged
networks, organized remote stages, helped set up equipment including demos & trade shows.
§
Hands
on configuration and troubleshooting experience with Alcatel switches, Cisco
routers, Fore, IBM, and wide variety of vendor equipment.
- Built strong relationships with clients and
managed projects from initial contact through completion.
- Provided high level pre-sales network design and
implementation.
- Project managed successful completion of network
rollouts, infrastructure implementations and IP telephony.
- Worked with Technical Escalation, Development,
and Quality to resolve customer issues.
- Provided front-line service to Alcatel’s
pre-sales (including beta) and post-sales customers.
- Influenced supportability decisions of new
products and features.
- Recommended features for field validation.
- Trained sales and post-sales support engineers
on emerging technologies.
- Reviewed and recommended inter-operability
reports for Alcatel products and other vendors.
- Presented new product introduction features to
top management.
- Worked with Sales, Product Marketing, SQA, and
Program Management to define beta process.
- Ensured TAC readiness of new product features.
§
Xylan, Calabasas, CA August 1998 – June 1999.
- Configured and troubleshot ANY to ANY switching
on the omni switch range of products.
- Reproduced customer problems, and worked with
Engineering in troubleshooting bugs.
- Provided technical support to customers on network
issues over the telephone and on-site.
§
Institute for Organizational
Effectiveness, Bowling Green, August 1993-August 1995.
- Compiled and designed a query based databank.
- Analyzed and processed data using SPSS
(Statistical Package for the Social Sciences).
Bharat Heavy Electricals Ltd., India February 1990 – July 1992.
- Supervised and managed a project for automated
material planning and clearance.
Maruti-Suzuki, India
November 1986 – February 1990.
- Worked as Executive Materials on database
management systems to do material planning and budgeting of foreign
exchange components.
Expertise/ Skill Set:
LAN / Applications: Configuration and
administration of the following: Windows
98, 2000, XP, Windows 2000 Server, NT Server, Active Directory, Macintosh OS
(8.x and 9.x), Microsoft Office, SMTP Server.
Web Browsers, Event Viewer for System /Security/Application events,
network printers, laptops, desktops, modems, installing service packs on
servers and work stations, Unix/ Linux, Scopus, Siebel, Norton Anti Virus,
Symantec Server and Alert management Server, Veritas
Backup Exec.
LAN-WAN: Cisco, Nortel
and Alcatel switches and routers, CSU / DSU Equipment, Xylan ANY to ANY
LAN switch, Pizza switch, Omni stack, Alcatel Omni Switch Router, Alcatel ATM
Cell switch, Alcatel Internet Devices’ Fort Knox Professional and Carrier
Enterprise Series for VPN and firewall,
Alcatel /IBM MSS Lane Server, Alcatel’s branch office products, the Omni
Access 408 and 512 including VOIP, Fore ASX200, wide variety of vendor
equipment including cisco routers (1600 series, 2500
series, 2600 series, the 3600 and the 4000 series), cisco
switch (catalyst 1900), Cisco 2900 and 3500 series switches, Nortel Contivity, sniffers including
Data General, Sniffer Pro, T1/E1 analyzer, AdventNet MIB browser, and the Fire Berd
for bit error rate analysis, Newbridge 7670 ATM
switch, the next generation Falcon.
Technology/ Protocol: Solid
understanding of TCP/IP and other LAN-WAN protocols. Working knowledge of L2 switching (Ethernet, Token ring, FDDI, ATM, FR
and any-to-any), L2 trunking such as ether-channel,
802.1Q, 802.11, Cisco ISL, Port mirroring/monitoring/mapping. ATM LANE, ATM
UNI/NNI signaling, PNNI routing, FR LMI, PPP, ISDN signaling, L3 IP forwarding,
ip addressing (including VLSM, CIDR), RIP, IGRP,
DHCP, NAT, VPNs, Access Lists, QOS, Circuit
emulation, IP Multi-cast Switching and Routing, Bert testing, Firewall, FTP,
e-mail, web server, NAT, VPN site to site, VPN smart client, some knowledge of
VOIP.
Customer Support and
Project Execution: Excellent customer and project skills. Some noteworthy accounts: Rhythms, 3M, MetroNet, large campus networks such as University of
Missouri, large European customers such as KBC, MaxBorn,
First American Title, Wang Global, Gloucester County, University of Innsbruck,
and defense accounts such as US Navy, Pentagon, and Mexican Senate.
Significant
achievements:
§Executed a project for a Mexican
customer that resulted in a sale worth half a million dollars for Alcatel.
§
Ensured customer
loyalty to Alcatel products (First American Title, Wang Global, Gloucester County).
§Troubleshooting and persistence obviated the need to
refer problems to a consulting partner, that saved the
Himalayan Institute hundreds and thousands of dollars in costs.
§Beta Gamma Sigma LifeTime
Member for scholastic achievement.
§Published in a premier journal, “Social Work” and
presented 2 papers at the American Management Association.
Qualifications:
·
B.E. (Hon.)
Mechanical Engineering, BITS Pilani, India.
·
Master
of Business Administration, / Masters
in Organization Development (dual degree). Bowling Green State University, USA.
Additional
information:
·
Permanent
Resident of the USA.
References
available on request.
