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Tony D. Massing
2701 Wasatch Drive
Mountain View, California 94040-3951
tmassing@ftl.com
408-210-6170

Results-driven executive with demonstrated success in information technology, real-time decision support systems, operations, engineering, customer support, and integrations for startups to Fortune 100 global environments.

Delivered integrated business and decision support system enabling single Q2C process for bottom line savings >$90M/yr

Spearheaded IT optimization resulting in cost savings of $29.8M in <10 months

Catapulted customer service portal from #28 to #3 industry ranking in <18 months

Decisive leader with strong business acumen for bottom line savings in startup, explosive growth, and recession-based markets.

  • Created centralized customer response center supporting 46 Data Centers and >6K customers generating savings >$2M/month
  • Delivered global replacement of monitoring tools.  Enhanced features and consolidated into more efficient systems in <90 days reduced costs by 30% and nearly doubled revenue within 6 months
  • Managed consolidation of 4 IT organizations with <1% voluntary attrition, delivering savings exceeding $24M annual operating plan

Keen strategist with operations expertise and track record of maximizing performance of limited resources and appropriate application of technology to solve business problems.

  • Architected and delivered real-time decision support systems built on Siebel, Oracle Financials, Portal, and IT systems
  • Championed development and delivery of consolidated customer service portal integrated with 35 backend business and third-party systems, 61% customer penetration, generating 2.7M Hits/month
  • Expert in delivery of integrated IT and vendor systems focused on the business.  Skilled leader and motivator of teams of 375+

Proactive manager adept at creating vision, developing action plans, producing results.  Integrity based professional with excellent communication, negotiation, team building, and interpersonal skills.

Bachelor of Science with Honors, University of Tennessee – Knoxville, 1986

Professional Experience

Cable & Wireless Internet Services, Santa Clara, CA                                                     1997 – Feb 2003 (Formerly Exodus Communications, Inc.)

Vice President, 2000 - 2003

  • Promoted to turn around unfocused Engineering and IT organizations; replaced unprofitable products, created productivity and decision support systems, enabled cost savings >$35M; managed support, development, engineering, and IT organizations with budgets of $50M and teams up to 390. Technical due-diligence of $6B acquisition helped drive completion of integration 6 months ahead of schedule.

Director, 1998 - 2000

  • Promoted to create and manage central support organization >200 staff and $30M+ budget resulting in >60% costs savings. Participated in merger and acquisition of four companies and lead due-diligence on one.

Manager, 1997 - 1998

  • Recruited to manage 24x7 area support and data center build-out. Led team of 15 with $3M+ budget.  Experience with merger and acquisition of two companies.

 

Filoli Information Systems, Palo Alto, CA                                                                                      1995 - 1997

Manager, (IT Operations of Software Development Startup)

  • Architected and implemented systems and network changes improved reliability 35% and LAN performance 50% in <6 months.  Led team of 10 with $3M budget.

 

Zacson Corporation, Pleasanton, CA                                                                                                        1994 - 1995

Manager, (IT Operations of Teleservices Firm)

  • Architected and implemented network upgrade to FDDI backbone improving reliability 35% and 73% LAN performance increase in <6 months.  Led team of 8 with $2M+ budget.

 

Superconducting Super Collider Laboratory (URA), Dallas, TX                                                 1990 – 1994

Manager, (CAE Applications for Construction Division)

  • Lead Engineer for three primary facilities as part of $8.25B DOE project.  Led team of 8 with budget $2M+.  Provided oversight for subcontractor development of CADD and 3D models for construction.
  • Created project-wide CADD graphics standards for construction vendors.

Previously employed by ICF Kaiser Engineers, Figg and Muller Engineers, Inc., University of Tennessee, and Phillips and Jordan, Inc.

More Detailed Resume Available

 
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