Louisa (Lisa) Stalnaker Hellwig
SUMMARY OF
QUALIFICATIONS:
·
Versatile, motivated professional with a proven
ability for both technical and customer service problem resolution.
·
Proven
ability to master new technologies.
·
Experienced
working under strict deadlines while
maintaining a professional attitude.
·
Able
to train co-workers effectively and
efficiently.
·
Possess
excellent oral/ written communication skills.
Computer Skills:
Software
Platforms –
IBM
3090, HP-9000, IBM-PC compatible
Operating
Systems
MS-DOS, Windows
(3.x through 2000), Unix, and IBM MVS
Miscellaneous
ANSI X.12 standards
and transaction sets, EDIFACT
PROFESSIONAL
EXPERIENCE:
CLIENTS
Barilla USA –Lincolnshire, IL
Transaction set troubleshooting
(08/99 to 09/99):
Client needed an emergency fix for an 880/Invoice with special
requirements. Transaction set was repaired, tested, and implemented one week
before deadline.
Camcar Textron – Rockford, IL
Software upgrade project (11/98 to 06/99) Client needed to upgrade both UNIX and Gentran Mentor 5.1.1, as well as upgrading ANSI X.12 version to 4010 to comply with the 8-character date requirement. Completed other backlogged projects.
Cooper Lighting System – Elk Grove Village, IL
Software conversion (07/98 to 10/98) Converted existing TSI Translation software to Gentran NT. Project completed well within the deadline set.
Boise Cascade Office Supplies – Itasca, IL
EDI Implementation (11/97 to 08/98) Worked with EC managers and vendors to implement new trading partners. Documented applications and transaction maps as part of upgrade to Gentran 6.0. Trained Boise employees on general mapping techniques and Gentran 6.0.
Moore Document Solutions – Lake Forest, IL
Project Management (06/97 to 12/97) Coordinated EDI Implementation projects with Sales, Marketing,
and Accounts Payable
Zenith Electronics – Glenview, IL
EDI Implementation Project
(07/96 to 06/97): Coordinated implementation
with Sales and Plant Personnel. Trained
permanent replacement and created documentation for permanent worker's
reference.
Vendor Logistics Services – Itasca, IL
Translation Software
conversion (04/96 to 06/96): Tested
application layouts and maps to ensure a seamless migration from VLS’s previous
translation provider (Advantis) to their in-house translation using
Gentran. Trained VLS personnel on
application creation and mapping techniques.
Transamerica – Schaumburg, IL
Hardware/Software migration
(05/95 to 05/96): from IBM 3090/MVS platform to HP-9000/Unix platform. Documented client requirements.
Walgreen’s – Deerfield, IL
EDI
Implementation (12/94 to 05/95): Coordinated EDI
Implementation with Sales and accounting personnel. Trained permanent replacement and created documentation for that
replacement’s reference.
IBM/Advantis,
Schaumburg, IL (1987 to
1994): Jobs performed through this company:
Marketing
Support Professional, Messaging Services (03/93 to 06/94)
Messaging Services Planner for eight Sears Business Groups, including
Discover Card, Dean Witter, and SPS Payment Systems. Worked with clients, salespeople, and development to implement
messaging and network solutions for these companies. Assisted clients in designing software to be used by their
customers. Trained clients to use the
Application Access Facility for Advantis/IE Peer System (EDI/Messaging
Network). Provided Help Desk Support
for EDI Network as needed. Worked with
proprietary-format, non-ANSI X.12 transactions, as defined by my clients.
Communications Analyst, EDI Planning, and Customer Support (04/88 to
03/93)
Customer Support and Planning for Sears Technology Services EDI
Network. Assisted with development of
EDI software used by Sears, Roebuck Trading Partners. Trained clients on custom EDI Translation Software Package
(MEDIA). From 1989 (start of the Sears
EDI project) to end of 1991, I was responsible for full-cycle testing and
implementation of 800 customers on the EDI Network. EDI Planner for Sears Communications Company (marketing division
of Sears Technology Services) Hub clients, including HEDIC, Ecolab, and
Transamerica. Wrote application to
track billing for proprietary network usage, using dBase IV.
Administrative Assistant for Director of Quality Assurance (04/87 to
04/88)
Responsible for hardware and software
inventory in the Data Department. Wrote
dBase IV program to track equipment and software, used in conjunction with INFO
Management System. Coordinated
personnel moves with Admin Services Department. Worked with Director on budget and expense verification.
Computer Consoles, Inc., Des Plains, IL (06/86 to 04/87):
Administrative
Assistant for Customer Support Director
Responsible for expense reporting for three
Territorial Customer Service Offices.
Scheduled technicians for emergency trouble-calls and routine
maintenance. Assisted in design of
trouble-call database program.
Contel/IPC,
Chicago, IL (08/85 to 06/86):
Service Help Desk
Coordinator/Administrative Assistant
Responsible for payroll reporting for 35
union technicians. Scheduled technicians
for emergency trouble-calls and routine maintenance. Maintained warehouse equipment database, and re-wrote part of the
database program (Condor Database on a Hewlett Packard PC).