initials

 Josephine S. Scott

Walled Lake, MI 48390
scottjosephine AT yahoo DOT com


Expertise

  • Usability Evaluation and Testing
  • User Research, User Requirements Analysis
  • Information Architecture, User Interface Design Content and Information Design Expertise
  • Accessibility Evaluation, International Usability Testing and Localization Expertise Project and Team Management
  • Team Leadership, Client Relationship Management

Education

  • Walsh College, Novi, Michigan, Masters of Science in Information Management and Communications -- 12/2001 (magna cum laude)
  • Michigan State University, Bachelor of Arts, journalism with emphasis on design. Cognates: German, psychology
  • Lansing Community College, Internet Technology curriculum


Experience

June 2006 - present
Senior User Researcher
TechSmith Corporation
Okemos, MI

  • Conduct user research (including ethnography, feedback analysis and usability testing) for a suite of media software products.
  • Manage innovative usability projects, design tests and studies, determine user personae and consult with designers to create the industry's leading products in these categories.
  • Advocate user-centered methodology and for leading edge design in agile development.
  • Represent TechSmith and products at conventions and formal presentations.

Feb. 2006 – June 2006
Web Editor/Content Manager
Modern Engineering for DaimlerChrysler NA
Auburn Hills, MI

  • Created and managed the information architecture and content of a large Human Resources internal Web site for DaimlerChrysler NA.
  • Advocated for usable and accessible design.
  • Determined the taxonomy of several benefit areas. Deployed content using Vignette content management.
  • Assisted with editing and authorship of difficult and technically focused content, providing a clear path to content.

Jan 2003 -Jan 2006
Usability Engineer
Compuware
Detroit, Michigan

  • Designed the user interface/interaction for a premier IT governance software suite, Java, Windows GUI and Web.
  • Designed and administered user tests, completed heuristic evaluations, analyzed results and authored reports.
  • Created user feedback questionnaires and conducted surveys.
  • Researched users, created profiles and task matrices. Contributed to requirement development for each release.
  • Mapped process/work flows and created wireframes and prototypes.
  • Mentored my organization in the deployment of User-Centered Design, train developers about usable and accessible interface development.

August 2001-Jan 2003
Usability Engineer
Modern Engineering and MSXi, assigned to Ford Motor Company
Dearborn, Michigan

Performed Usability Engineering tasks, including:

  • Designing Interaction and Interfaces of software and Web applications and sites.
  • Conducting usability evaluation and testing.
  • Conducting user research, interviews, focus groups.
  • Facilitating requirements specifications.
  • Writing readable, usable content and in-context (inductive) Help.
  • Creating training and marketing presentations.
  • Training developers and others about Usability, Accessibility and User-Centered Design.

July 2000-July 2001
Information Architect/Project Manager
Borders Online
Ann Arbor, Michigan

  • Conducted integration projects (such as Amazon.com) and led information architecture, user experience and web-related projects.
  • Mentored junior staff.
  • Prepared experience design deliverables including process flows, wireframes, use cases, user personae, prototypes and visual presentation aids.
  • Determined navigation, structure, non-graphical design.
  • Conducted and analyzed user research. Conducted contextual inquiry. Facilitated requirements gathering and use case sessions.
  • Described and maintained online standards, quality and testing. Served as corporate liaison between Information Technology services and business groups.
    Communicated with managers, designers, editorial and production developers in all stages of development.

Jan 2000-Jan 2001
Web Interface Analyst
DTE Energy (Detroit Edison), Technology Planning & Consulting
Detroit, MI
  • Maintained corporate intranet. Developed Web pages, Web-based applications, corporate e-mail communications.
  • Assisted with usability and information design initiatives. Developed Web best practices.
  • Developed and deployed information design and communications plans for corporate and executive projects.
  • Trained employees regarding communications software and web development.
  • Supported the organization with Web and multimedia-based team activity support.
  • Led internal communications, Web standards and other projects.
  • Hired as an employee following six months as a consultant.

Qualifications
Strong technical and client skills. Excellent project and people management skills. HTML, JavaScript, SQL, ASP,
Tools: Visio, Dreamweaver, Fireworks, Photoshop, FrontPage, Pagemaker, PowerPoint, MS Project, Axialis.


Personal
Member, UPA Voting and Usability Project. Facilitator for workshop at 2004 UPA Conference. Presenter, CHI 2007 "Recommendations on Recommendations" with Rolf Molich

1