Rolando Martinez

Dynamic 10+ year career leading organizations as CTO & COO in changing environments. Fluent in Spanish and English.

Working experience in Chile, Venezuela, Perú, Ecuador, Guatemala, Costa Rica, Dominican Republic, Argentina and Panama. Remain on the cutting-edge, traveling around the world, searching for World Class technology applied to: Core Banking, Insurance, Credit/Debit Card Processing, Contact Center and Collections.

• Expert knowledge on IT infrastructure, providing seamless integration and unified processing.

• Proved success record of designing and supporting processes aligned with business strategy.

May 2003 to
June 2006

Grupo Altas Cumbres, Santiago, Chile

CTO & COO

GAC is a financial group formed by a network of banks and collections companies, an insurance company, and a mall, serving Chile, Peru, Ecuador, Guatemala, Costa Rica, Dominican Republic, Panama and Argentina.
In charge of create, staff, budget and implement the IT and Operations strategy, aligned to the main GAC goals. This leads to specific projects, including:

• Operational Risk
• Core Banking
• Debit and Credit Card Processing
• Contact Center
• Business Intelligence
• CRM

March 1998 to
April 2003

Grupo Nuevo Mundo, Caracas, Venezuela

CIO

Tenth insurance company on the Venezuelan market, with gross annual income over 100 Million USD. Insures Property & casualty, Health care management and Life.

• Leads the evaluation, acquisition and implementation of replacement core software to the insurance operation, in 18 months.
• Evaluated and acquired core banking software and technical infrastructure for the startup Nuevo Mundo Commercial Bank, sharing resources with the insurance company at a minimum cost
• Evaluated and acquired new voice infrastructure, with IVR fully integrated to Oracle, IVR-to-email and IVR-to-fax capabilities, telemarketing with predictive dialer, auto attendant, and unified messaging.
• Designed and developed an internal web site with live display of key performance indicators, with drill-down capacity.
• Lead design, development and operation of an extranet to Insurance Brokers and clients.

January 1997 to
February 1998

BCI Seguros de Vida, Santiago, Chile

COO

BCI Seguros is an Insurance company part of the BCI Holding, which includes the third bank in Chile.

Joins the company at his startup, in charge of Chief Operating Officer. This role includes:

• Definition, control and staffing of all internal processes.
• Supervision of software development based on SQL Server/Visual Basic.
• Evaluation and purchase of infrastructure, including servers, network, desktop computers and voice equipment.
• Leads accounting and investment decisions.

August 1994 to
December 1996

Inversiones y Servicios Santes Creus, Santiago, Chile

CFO & CIO

Santes Creus is an investment firm, whose main activity is a telemarketing company and a time share license with Mexican Costamex.

• Managed all payments to providers, salaries and cash flow.
• Supervised software development and IT investments for telemarketing.

Pontificia Universidad Católica de Chile, 1988-1994
Industrial Engineer with major in Electrical engineering. Graduated within top 10% of the class.

“Product Development Management”, University of California at Berkeley, 2 day program.

Music, Literature, Movies, Linux

Swimming, traveling