|
|
|
|
OBJECTIVE
Creative results-driven
manager of cost-effective, high-performance solutions to meet challenging
business demands in an ever-changing environment. Seeking employment with a
dynamic company.
- Twelve years daily
operations in a service environment.
- Eight years supervisory-management.
- Six years project
management, conversions, acquisitions, and upgrades.
- Five years ad-hoc
reporting, utilizing multiple database types.
- Four years Mainframe,
Network, and systems integration.
- Masters of Science.
Finance. Management. Communication Studies.
- Bachelors of Business
Administration. Finance. Background in Math.
- Comprehensive experience in
customer service and support.
Strategic, analytical, organizational, leadership,
team-building and project management qualifications.
EXPERIENCE
The SCOOTER Store Inc - Controller - PeopleWerks - HR
11/2003 - Present
Controller for the Director and Senior VP
of Human Resources
- Financial Reporting, Analysis, Recommendations.
- Statistical HR Analysis: Headcount Analysis, Turnover
- Financial Compensation and Benefits Data Analysis.
- Forecasting and Budgeting including company-wide people-cost.
- People Support.
- Compensation and Knowledge Management.
- Promoted to
Controller in 01/2005.
- 2006 Semi-Annual Employee Evaluation
- 2005 Annual Employee Evaluation
- 2005 Semi-Annual Employee Evaluation
- 2004 Annual - Employee Evaluation
- 3rd-Quarter-2004 Employee Evaluation
- 2nd-Quarter-2004 Employee Evaluation
B.R.
USHERING OF TEXAS SAN
ANTONIO - USHER
06/2003 - 02/2004
- Usher for events at the SBC
Center and the
Municipal Auditorium.
- Customer Service.
- Certificate of Excellence Recipient, June 5, 2003.
- Ambassador of First Class Full Service Recipient, July 19, 2003.
- Certificate of Excellence Recipient, July 27, 2003.
- Usher for the 2003 NBA Championship Game, on the floor of the SBC.
FROST BANK SAN ANTONIO
- AVP BUSINESS ANALYST
08/1997 -
11/2001
- Daily Application
and Production Support.
- Project Management. Conversions. Upgrades. Enhancements.
- Advisor. Trainer. Mentor.
Research. Data Queries.
- Technical Writing. Customer Service.
- Project Manager, V9 Y2K upgrade and certification.
- Project Manager, IR Y2K upgrade and certification.
- Project Manager, OLDE Y2K Upgrade and certification.
- Project Manager, V8 upgrade.
- Project Manager, EPG Matrix application to IMPACS.
- PM Assistant, Account Analysis conversion to H&S.
- PM Assistant, Treasury-Mgt conversion-support for bank acquisitions.
- Star Award, EPG Matrix Project with Terry Flores in Deposit Services.
- Promoted to Assistant Vice President on 11/2001.
NORWEST
BANK TEXAS LUBBOCK
TO SAN ANTONIO - OPS ANALYST
Deposit
Operations
San Antonio, Texas
11/1995 - 08/1997
- Supervisor in Exceptions Processing - Deposit Operations.
- Trainer. Advisor. Manager. Analyst. Technical Writer.
- Reconcilements. Transition management. Conversion Scenarios.
- Promoted to Operations Manager, transitioned from Lubbock
to San Antonio.
- Established a new NSF Department in San
Antonio.
- Promoted to Operations Analyst.
- Minimized over 2,900 open reconcilements to 15 items, less than 15-days
old.
- Norwest Best of Texas
Award Recipient, 1996.
- Two of my employees were Norwest Best of Texas Award Recipients in 1997.
WESTEX
FEDERAL CREDIT UNION LUBBOCK
- MARKETING COORDINATOR
06/1995 -
11/1995
- Newsletter publishing. Financial statement reporting. Service Brochures.
- Member Development. Member Evaluations.
- Employee incentives. Presentations.
- Pricing. Research. Customer Service.
AMERICAN
BANK OF COMMERCE LUBBOCK - SUPERVISOR - BOOKKEEPING
06/1992 - 03/1995
- Bookkeeper. Supervisor. Exceptions processing.
- Wire transfers. Reconcilements. Research.
- Adjustments. Statements processing. Trainer. Customer service.
- ABC Softball Team Coach.
|
|
|
|
