Karen A. Hay, CAP®
Fairview Park, OH
unii@yahoo.com
Work Experience
Rockport Early Childhood Center -- 9/24/2007-Present
3301 Wooster Rd, Rocky River, OH 44116
Administrative Assistant: Assist Director with Licensing compliance, update Employee Handbook, maintain updated Step Up To Quality and Licensing binders, update all teachers' OHPD online tracking, maintain all teachers' training dates/needs, submit CACFP food claims to ODE, submit OCCRRA reward budgets, answer phones, copy, collate, laminate, general office duties, sort & process daily mail, minor IT troubleshooting, web design, general office duties, check daily back-ups, work with EZCare2 software to produce & create reports, create forms for EZCare2 to e-mail invoices & receipts to parents, create correspondence to parents & Childcare Board, update office forms, organize field trip monies, assist with accounts receivable & payable.
Audio Craft Co., Inc. -- 10/15/2004-9/21/2007
3915 Carnegie Ave, Cleveland, OH 44115
Administrative Assistant: Accounts receivable, sending bi-monthly statements, collections, general ledger closing & posting, compiling mail list data for large mailings, Mail merging for medium-small mailings, working with RCMS system, answering phones, copying, collating, general office duties, sorting & processing daily AP invoices, AR checks & mail, minor IT troubleshooting, web design, general office duties, assisting with Service/Repair Dept. administrative duties, obtaining product RMAs, checking daily server back-up logs.
Welcome House, Inc. -- 5/8/2001-10/12/2004
20575 Center Ridge Rd, Suite 200, Rocky River, OH 44116
Direct Support Professional: Provide support services for individuals with mental retardation who live independently. Assist clients with community activities, household chores, medication administration, shopping, banking, and social contact. Facilitate clients' learning of proper conflict resolution, listening, social, health, and safety skills. Develop and strengthen clients' skills of communication, problem solving, initiative, responsibility, flexibility, judgment, organization, time management, teamwork, and professional etiquette.
Arrow International -- 8/30/2000-4/21/2001
9900 Clinton Road, Cleveland, OH 44144
Jar Ticket Machine Operator: Run and perform basic maintenance on the jar ticket machines.
Walgreen's -- 2/20/2000-8/21/2000
25524 Center Ridge Road, Westlake, OH 44145
Head Cosmetician: Responsible for greeting customers and meeting their individual needs, product ordering, performing weekly call-ins and returned goods shipments, unloaded the weekly truck, Telxon usage, responsible for completing resets and revisions to planograms, utilizing planograms, using the AS400 to make signs for the store, printing and hanging mylar prices tags, stocking cosmetics department and the rest of the store, ringing up sales, answering phones, and attending cosmetics conventions.
Walgreen's -- 1/13/2000-2/20/2000
25524 Center Ridge Road, Westlake, OH 44145
Service Clerk/Cashier: Greet and service customers. Responsible for running cash register; stocking store.
Chilhowee Intermediate School -- 10/1997 - 6/1999
5005 Asheville Highway, Knoxville, TN 37914
Head Workroom Volunteer: Worked with Madeline Elder, Media Specialist. Responsible for the PTA Workroom, consisting of copying, collating, laminating, and using Ellison Cutter, being present every week, and organizing the parent volunteer workroom and volunteers.
Education and Training
Cuyahoga Community College - January 2009-Present -- Parma, OH
Attending classes towards earning an Associate of Applied Business degree in Business Management with a concentration in Office Operations Management.
Certified Administrative Professional® (CAP®) rating - November 2008 -- Akron, OH
Earned Certified Administrative Professional® (CAP®) rating through International Association of Administrative Professionals® (IAAP®).
Welcome House, Inc. - Rocky River, OH
9/6/01 -- Trained in Setting Limits Class.
8/30/01 -- Trained in Active Listening Class.
Lakeland Community College - 1995-1996 -- Kirtland, OH
Attended classes towards earning an AA in Psychology; achieved Dean’s List.
Cuyahoga Community College - 1993-1994 -- Cleveland, OH
Attended classes towards earning an AA in Psychology; achieved Dean’s List.
Ohio State GED - 1993 -- Cleveland, OH
Was awarded my high school equivalence on 8/11/93, available upon request.
Computer Skills
Skilled computer operator in Windows, Microsoft Word, HTML editing, Internet Applications, Adobe Acrobat Reader, and PhotoShop. Capable of learning and applying software in a timely and precise fashion.
Professional Affiliations
IAAP® Metro West Chapter #105442 member 4/1/08 to present.
IAAP® Metro West Chapter Treasurer, Web Mistress, and Sunshine Committee Chair 2008-2009.
International Association of Administrative Professionals (IAAP®) Downtown Cleveland Chapter #105188 member 4/1/07 to 4/1/08.
