June 13, 1997


	  Mr. Bryan Cass
	  yadda yadda yadda

	  I have reviewed your letter of June 5, 1997 regarding the problem with our brake cables. I
	  have forwarded your comments to the product manager for brake cables and our product
	  reliability department.

	  Please accept our apology for the difficulty you have experienced.

	  Our policy is to replace the part rather than issue a refund but in this case we are going to
	  make an exception.  A check in the amount of $##.## is enclosed.  I feel that the difficulty
	  you encountered with this brake cable does not represent the high quality of our
	  Raybestos brake products.  I hope you will consider our full brake product line when your
	  vehicle needs brake service.

	  If you have further questions on this claim, please feel free to call.

	  Sincerely,


	  Gary Baseley
	  Warranty Administrator

So, there is hope for humanity. Hallelujah. :)

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