TPKanaley, LLC - Washington, DC;  2002 - present
Self-employed consultant

• Provide consulting and curriculum design services for partner training program for large software company.
• Provide systems and training support to a Health Information Management department in a major hospital.
• Create and deliver training on Siemens/INVISION system and on Crystal Reports and SoftMed internal report writing to HIM management and staff.
• Provide system analysis and recommendations/modifications to SoftMed suite of products.
• Create and modify ClinTrac and other SoftMed reports using Crystal Reports.
• Help to enable the implementation of a hospital-wide patient management & accounting system/INVISION.
• Provide expertise in the development of a go-live plan for the HIM department.

• Mastered proprietary knowledge-management software suite:  built custom demos, created support materials.
• Used reporting tools —such as MS Excel—to generate performance data and success/failure criteria reports.
• Developed curricula and produced materials for train-the-trainer and customized end-user training.
• Managed the production of sales related materials, demonstrations, and presentations.
• Responded to RFPs and wrote documentation outlining customer requirements and proposed solutions.

• Authored training and requirements documents based both on interviews with customers to understand their needs, and by interfacing with developers and programmers to understand potential solutions.
• Wrote custom reports and database queries to address mission-critical information needs of NXT clients.
• Provided product management to the e-commerce business development team.
• Wrote and responded to proposals, assisted with design, and investigated and supported new products.

Worked with the manager for corporate training to develop this newly formed department at SoftMed.  Helped design the instructional model on which all training at SoftMed was based.  Adapted existing training programs to the new model and learned and developed training for all proprietary products. 

• Trained all newly hired ChartScript Product Specialists and other SoftMed employees.
• Delivered stand-up classroom, and individual, training on various SoftMed products.
• Independently developed training materials for select upcoming SoftMed products.

Worked with SoftMed clients to ensure the smooth and effective installation, customization and training of ChartScript and its auxiliary products. Supported existing SoftMed clients both on-site and remotely and assisted them in the timely and successful resolution of a range of issues. Provided consultation to clients on the most effective use of various applications to ensure optimal performance of these applications. Made a positive and supportive contribution to the ChartScript product team by sharing ideas and experiences, providing informal training, assistance and guidance, offering suggestions and input to programs and processes and acting as liaison among other SoftMed product groups.

• Developed task lists, training agendas, and testing materials for clients.
• Maintained detailed, accurate notes throughout installation and client support.
• Traveled to client sites for consulting, training and installations.
• Stayed abreast of all installation and support related issues, escalating them as necessary.
• Only SoftMed employee to receive client satisfaction bonus in 1998 (>95% client satisfaction rating).
• Promoted to Corporate Trainer.

OTHER PROFESSIONAL EXPERIENCE

INTERNATIONAL FOOD INFORMATION COUNCIL - Washington, DC;  1997
Project Coordinator 

• Lead staff for Food Safety & Sensitivities projects; providing broad range support.
• Managed and coordinated three staff members for quick response to IFIC membership.
• Provided input and guidance for the launch of the IFIC website.
• Produced educational materials for the IFIC membership, government and the public.

• Provided editing support and management input for an Army Medical program.
• Wrote and produced in-house publications for a local area hospital.

• Collected and synthesized data and coordinated production of an IOM publication.
• Supervised one junior staff member and the activities of a scientific committee.

SYRACUSE UNIVERSITY- Syracuse, NY
M.A. in International Relations, 1993
Environmental Policy (Soviet Union)—problem measurement & resolution

CORNELL UNIVERSITY - Ithaca, NY
B.S. in Biology (education), 1991
Andrew Mellon Fellow in Teacher Education—Cornell Tradition Fellow