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Well it is kind of a long story. My wife purchased a Carol Alt workout video a while back. The video was ruined several months ago due to the lack of over-write protection on the tape. Commercial pre-recorded tapes are supposed to have the record-over tab removed to prevent the tape from being taped on. This is the reason you cannot tape over a rented video. But Carol Alt's company used cheap tapes with the tab still intact, allowing the tape to be recorded over. Our tape was recorded over as a result of a power outage. When the power was restored to our home, our VCR started recording and the tape was overwritten.
I figured (hoped) that Carol Alt would replace the tape if we sent it to her company, so I sent them an email describing what happened. I didn't get a reply. So I wrote her again, and still didn't get a reply. Even if they weren't willing to replace the tape, which is perfectly understandable, they still should have replied.
So my wife ordered another tape using the information on Carol Alt's web site. She sent in a check for the said amount back in January. Carol Alt's company cashed the check, but never sent the tape. I sent Carol an email inquiring as to the whereabouts of our tape, but recieved no reply.
When a company advertises a product, then takes payment for the product, but never delivers the product, IT IS FRAUD! I will get over the cost of the tape. It wasn't that much. But I will not put up with fraudulant practices at my expense. If there are others here that have also been ripped off by Carol Alt, please contact me. If there are enough people I will pursue a class-action suit.
8 Jun 98
I've continued sending email to Carol Alt, but still haven't heard a reply. I believe her company is out of business yet still cashing checks that people send. She has a message board on her web site, but the last message listed is from February. I would guess that people started complaining about not recieving products on the message board so they turned it off.
I Appreciate all the responses I've been getting!!
9 Jun 98
We got our money back!!
My wife recieved a letter and check from Altron II (Carol's company) in the mail today. They said that the reason for the 'delay' is because they hadn't recieved their shipments yet. We ordered it in January!!!! They also said that they would send a free tape as soon as it came in. I'm not gonna hold my breath on that one.
Um.... Couldn't they have sent us an email long ago???
I believe the only reason we got a response and our money back was because of the report I sent to the Better Business Bureau last month. The BBB wrote back saying they would look into the matter, and what do you know.. I get my money back shortly there-after. The BBB is great!
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