Derrick T. Rapisura
Personal Information:
#40 Mercury Street, II-D
Camella Homes II, Bacoor, Cavite 4102
Telephone: (046) 970-5954
Mobile Phone: (0927) 485-4024
E-mail: derrick1981@yahoo.com
Education:
Bachelor of Science in Computer and Information Science
Major in Computer and Network Engineering
1997-2001
East Asia College of Information Technology
2nd Floor Technology Hall, FEU Compound
Nicanor Reyes Sr. Street, Manila
Work Experience:
Data Edge Corporation
Technical Support
4th Floor Quad Alpha Building
125 Pioneer Street, Mandaluyong City
May 03, 2004 - Present
Nature of Work:
- Provide technical support to all end users of all branches of National Book Store through phone
- Do field support on all branches of National Book Store nationwide (for technical support which cannot be solve through phone)
- Analyze and troubleshoot problems relating to software and hardware conflicts
- Setup and configuration of IBM, Compaq, Asus and Intel Servers
- Troubleshooting POS computers (IBM A03, A04 and A05 POS Computer)
- Local Area Network installation and configuration
- Hardware and Software Installation
- Configuring Linksys Access Points and USB Network Adapters
- Installation of different operating system such as Windows 98 for POS Terminals and Windows NT and 2000 for servers. Installation of Mandrake 9.1 for POS Terminals.
SCAD Services (Singapore) Pte., Ltd.
MIS-ITS Technical Support
Block 23 Phase IV Expansion
CEPZ, Rosario, Cavite 4106
March 21, 2003 - May 01, 2004
Nature of Work:
- Provide technical support to all end users of production through phone
- Do field support, (for technical support which cannot be solve through phone)
- Analyze and troubleshoot problems relating to software and hardware conflicts
- Local Area Network installation and configuration
- Hardware and Software Installation
- Responsible for Back-up of Server and Administration
- Configuration of Windows 2000 and Windows NT Servers
FILPROS Services, Inc
Fujitsu Certified Service Provider
Field Technician
October 14, 2002 - January 9, 2003
Nature of Work:
- Do field support on branches handled (Kenny Roger's and Mini Stop)
- Troubleshooting of IBM POS Server, IBM POS Computer 4695, IBM POS Computer 4694 and POS Printers, Fujitsu Team POS and computers
- Troubleshooting Computers
- Software and hardware installation
- Conduct corrective and preventive maintenance
Internship:
Trend Micro Incorporated
PSS Department
System Engineer
September 2000 - December 2000
Nature of Work:
- Product support (PC-cillin Anti-virus) thru e-mail
- Installation of different software for testing
Camp Aguinaldo Network Management Center (CAGNET)
Armed Forces of the Philippines
Technical and Network Assistant
May 2000 - September 2000
Nature of Work:
- Troubleshooting computers
- Configuring Local Area Network
- Software and hardware installation
- Configuring workstations for dial-up connection
- Local Area Network Installation
Skills:
- Knowledgeable in troubleshooting computers and servers (Intel, IBM, Compaq and Fujitsu Servers)
- Knowledgeable in installing different kinds of Operating System
- Knowledgeable in isolating IBM POS Server, IBM POS Computers and POS printers
- Knowledgeable in troubleshooting Fujitsu Team POS and Fujitsu computers
- Knowledgeable in Local Area Network Installation
- Knowledgeable in configuring and installing Local Area Network
- Knowledgeable in installing software and hardware
OS installed:
Windows 2000 Professional, 2000 and 2003 Server (Configuring Active Directory, DHCP & DNS) Windows NT Server & NT Workstation, Windows 98, ME and XP
RedHat Linux 9, Mandrake 9.1, Mandrake 2005 and Mandrake 2006
Programs Installed:
MS Office 2000 and above, System Commander 2000, Arcserve, Oracle 7.3, Visual Basic 6.0, MSDN, VB.NET, AutoCAD LT, LT 2002 and 2000, Seagate Crystal Report, McAfee Antivirus, PcAnywhere and VNC, Yonde and Atlas, Visio 2000 and Visio Professional 2002 and other programs needed by end users
Hardware handled:
IBM Team POS Computers (A03, A04 and A05 POS Computers)
IBM, Asus, Intel and Compaq Servers
Fujitsu Team POS Computers
BT-100 (barcode scanners)
Linksys Access points and USB Adapters
Knowledgeable in the following:
MS Office 2000, 2003 and XP
Visio 2003 Professional (for drafting, lay-out of network and drawing)
Photoshop CS 2
Formatting, backup and installation of programs of Nokia S60 Phones
