David F. Shultz

Inherent flexibility to adapt to new and challenging circumstances
Understanding of computer design logic and its relevant applications
High degree of organization
Strong communication and interpersonal skills
Computer system and local area network operations
10+ years customer service experience in a fast paced environment with hard deadlines

SKILLS AND EXPERIENCE

• System installation, upgrade, maintenance and troubleshooting
  
• Lead tester on Obsidian, a 5 CD-ROM graphic adventure game
  
• Assisted with the development of the Obsidian Hint Book
  
• Provided design critique to Producer and Game Designer concerning game playability
  
• Compiled file portfolios for press packets, translation, and corporate demonstrations
  
• Excellent customer service and telephone skills
  
• Provided customer service support for large Specialty merchandisers
  
• Focus on deadline goal oriented achievement
  
• Enhanced understanding of market position and industry trends
  
• Managed relationships with local retailers and national publishers
  
• Organized Conventions ranging from 10 to 2000 attendees
  
• Comprehensive understanding of a wide range of computer software and hardware including:
  Windows '95, 3.x, Office '97, Word, Excel, Lotus 1-2-3, Word Perfect, etc.
  Mac OS 7.X, Industry specific proprietary AS-400 software, mTropolis
  PCs, Macs, AS-400, various workstations and palmtops

Mandala Consulting
7/99-Present
Personal Consultant
Computer Instruction & Consultation

All previous experience in San Francisco Bay Area

Adecco
11/97-6/99
General Office Specialist
Inventory and order entry

Palm Press
5/97-10/97
Warehouse Associate
Order processing and inventory control

Rocket Science Games
9/96-4/97
Lead Quality Assurance Tester
Tested 'Obsidian'. Apprentice Software Engineer

Adia (now Adecco)
5/96-9/96
Office Automation Specialist
Used spreadsheet knowledge to enhance procedures

Comic Relief
9/95-4/96
Office Manager
In charge of bookkeeping, budgeting, shipping, general office

Capital City Dist.
5/90-9/95
Customer Service Representative
Phone orders, inventory control, S&R, computer maintenance

San Francisco Music Box Co.
9/87-4/90
Customer Service Supervisor
Heavy phone orders, employee training and supervision

EDUCATION

Rocket Science Games
mTropolis Programming
12/96-4/97

CPS Group
System Installation Assistant
10/89-4/94

Chabot College
Computer Science
9/81-6/83

CSU, Hayward
History
9/80-6/81

References available upon request.