Las
Vegas is a city built by breakfast specials. Sex and gambling, too, of course,
and divorce and vaudeville and the creative use of neon. But the energy for all
that vice had to come from somewhere, and mostly it came from eggs. In the
early days, when depositing your savings in machines designed to cheat you
still seemed a dubious proposition, the casinos offered cut-rate rooms and
airfares. And eggs, always eggs. "They used to line up down the hall for
the ninety-nine-cent special," a cook from the old Lindy's cafe in the
Flamingo told me." One time, so much grease built up in the ceiling that
it came down the walls and set fire to the flat-tops. Pretty soon, the hood
caught on fire and the extinguishers went off with that chemical that looks
like smoke, and then the Fire Department came in. Everybody just kept on
eating,They said,'Does this mean my food will fake longer now?'"
The
ninety-nine-cent special has been lost to history: the new Vegas rarely stoops
to giveaways. The empty stretch of desert where Bugsy Siegel built the
Flamingo, in 1946, has become the center of the Strip, home to America's thirteen
largest hotels. (The MGM Grand, which has 5,044 rooms, is the largest; the
Flamingo is eighth, with 3,545.) Up the street, at the Wynn hotel, which opened
this spring, two eggs can cost eleven-fifty, and a caviar breakfast for two
with Dom Pcrignon is three hundred and fifty dollars from room service. Even
Lindy's has had a makeover. It calls itself the Tropical Breeze Cafe now. Its
nicotine-yellow walls have been repainted a sunnier shade, and it looks out on
a water garden populated by turtles, koi, and some disgruntled-looking penguins
from southern Africa.
Still,
a good egg, honestly cooked, is what brings in most customers, and they eat
them in staggering quantities. Last year alone, the cooks at the Tropical
Breeze cracked well over a million of them. As a woman at the local Culinary
Workers Union put it, "Egg cooks are worth their weight in gold in this
town."
At six o'clock on a recent Saturday morning, a few early risers and ashen-faced all-nighters were already gathered in front of the cafe hostess. Scott Gut-stein, the cafe's head chef, could hear the white noise of their chatter picking up volume, like the leading edge of some oceanic weather system. "You tan feel it building," he said, sitting in his cramped office next to a walk-in refrigerator. "I worked swing shift last night. Busy. When I came out at midnight, the streets were packed." He scanned the inventory list on his computer one more time—on an average day, the Tropical Breeze consumes some three hundred pounds of bacon alone—then buttoned up his white, double-breasted jacket. He checked the pocket on his left sleeve for his kitchen implements, which were color-coded for quick access: blue thermometer, red paring knife, black pager, yellow highlighter. Then he leaned over to read a handwritten sheet taped on the door by his assistant chef.
"O.K.,
here's the lineup," he said. "We've got Martin, the omelette man, and
Joel on over-easies. Rene is doing pancakes and French toast—he's so strong, he
just pushes it out—and we have Debbie on the eggs Benedict. I'm not used to
watching women cook in high-stress situations, but she's surprised the shit out
of me. She kicks ass. Frankie will do the steak and eggs, and Edgar will fill
in for whoever is taking a break-" He grinned. "You can't hurt these
guys. I mean, I've been all over the country in all kinds of kitchens. I've
worked in New Jersey. I've worked in L.A. I thought I saw the best, but these
guys? Nasty."
Gutstein,
who is thirty-eight, was born in the Bronx and raised in Yonkcrs, a loyal
Yankees fan even in their most fruitless years. He keeps a dusty Don Mattingly
mug on his desk and a picture of Joe DiMaggio at spring training on the wall,
and likes to think of his cooks as their short-order equivalents. When he
describes their feats at the grill, his voice grows clipped and overheated,
like an announcer's on AM radio: "I thought Bally's was busy next door.
This place annihilates it. By a thousand covers a day. With less people."
Gutstein has a round, eager face that's perpetually flushed, with pale eyebrows
and fleshy earlobes. He has wide brown eyes and short, sausagy arms, and the
over-all demeanor of a very large and very precocious toddler, given to
bursts of impatience and spleen, but mosdy just happy to be there, watching
things flip and whirl around him.
Saturday
morning is zero hour for short-order cooks. The cafe, which prepares some
twenty-five hundred meals on an average weekday, may serve an extra thousand
on weekends, with the same cooks. As Gutstein made his way down the long galley
kitchen, between the line of grills, griddles, and deep fryers against the wall
and the stainless-steel serving counter, with its hot lights and warming trays,
his cooks were entrenching themselves for the breakfast rush. They plunged
quadruple baskets of chopped potatoes into hot oil, pre-poached three dozen
eggs, and mixed hash in a tub the size of a baptismal font. Busboys squeezed
past with stacks of plates two feet high. Runners jogged in with carts of diced
peppers and onions, mushrooms, bacon, and shredded cheese. "They're
bringing the troops ammunition," Gutstein said. Then he looked around with
a satisfied smirk. "The best term for it is 'controlled chaos,'" he
said. "It gets crazy. I love it. Grown men come out of here crying."
I
first heard of the short-order cooks of Las Vegas nearly twenty years ago, when
I was working at a breakfast place in Seattle called Julia's 14-Carat Cafe. By
then, I'd cooked at a half-dozen restaurants and hamburger joints, and spent
two months as the chef at a nursing home, making dishes like American Souffle.
(Take two loaves of white bread, slather each slice with oleo, douse with egg
substitute, and bake.) But those were just summer jobs, for the most part.
Julia’s was full-time work, and it wasn't clear that I had anything better
waiting for me. I'd been out of college for a year, and frying eggs had begun
to seem suspiciously like a career choice.
The
classic short-order career began in the Army or the Navy, where kids who had
never cooked were suddenly ordered to feed thousands. The military taught
speed, volume, sanitation, and the rudiments of American comfort food, and the
best cooks carried their skills into civilian life. Well into the
nineteen-fifties, short-order cooking was a huge, informal guild witiS its own
peculiar Cockney ("dog soup" for water, "rnoo juice" for
milk, "nervous pudding" for Jell-O, "zeppclins in a fog"
for sausages and mashed potatoes). By the nineteen-seventies, though, the craft
had seriously declined. Fast-food franchises had replaced most diners, and
"point of sale" ticketing systems—in which servers send orders from
terminals in the dining room straight to printers in the kitchen— had helped
silence the old diner slang. What was once a skilled profession was now largely
the province of part-timers and students on summer break.
Julia's
was a throwback. A hippie coffee shop in the Moosewood mold, it made everything
to order, from scratch: sourdough pancakes, alfalfa-sprout omelettes, toast
with the texture and density of prairie sod. If all those wheat berries had
any fibrous benefits, they were more than offset by the pounds of butter and
bacon fat we used, bur people didn't seem to mind. The cafe was always full. A
few local celebrities had made it their favorite hangout, including the
cartoonist Gary Lar-son, who used to sit in the corner by the window while I
made his breakfast. Julias had a high ceiling, heavy wooden tables, and an open
kitchen that jutted into the dining room so that customers could witness a
cook's every oafish move. In the early weeks,! ruined several hundred eggs
learning to crack them one-handed and flip them in the pan. I took comfort by
imagining myself in future "Far Sidc"car-toons, having mordant
exchanges with a chicken across the counter.
But
mostly I just tried to keep up. The waiters scrawled out their orders in
shorthand ("oe"for over easy,"sunny"for sunny-side up,
"pot" for fried potatoes), clipped them on a revolving rack, and spun
them around for the cooks to see on the other side of the serving counter. As
business picked up, the wheel spun faster, till tickets filled its perimeter
and began to double up. There were only two cooks per shift, and I once heard
that we made an average of three hundred and fifty meals every morning, which
seemed an astonishing number. Yet the other cooks never seemed fazed. They
cracked eggs two at a time without breaking the yolks and kept four, five, or
six pans going simultaneously. They moved with such unvarying precision that
some suffered from repetitive-stress injuries. One of them, a scrawny black
man who lived on a houseboat with his son, had developed a kind of tennis
elbow from handling frying pans; another, whom I'll call Jack, had thrown out
his hip after years of pivoting from the stove to the serving counter.
When I
called Julia's recently—it's known simply as the 14-Carat Cafe now—the owner
told me that she had fired Jack years ago. "He was a worthless human
being,"she said. "All he did was sit and eat coffee cake all day
long." But he was the fastest cook I'd ever seen.Tall and paunchy, with
stringy brown hair and a drooping mustache, he managed to look crisp and light on
his feet in the kitchen. His cooking was a seamless sequence of interchangeable
tasks, reduced to their essential morions: crack, flip, scoop, pour, crack,
pour, flip, scoop. It reminded me of an athletic performance in its unhurried
intensity, its reliance on muscle memory. It reminded me of my mother. She had
gone to cooking school in Switzerland, but her tnie skill wasn't preparing gourmet
recipes from a book; it was making the same beloved dishes—Spatzle,
Reis-brei, Bratkartoffeln—perfecdy every time. It was getting four or five
of them hot to the table simultaneously, though they all required different
cooking times, and doing so while phones rang and children squealed and pets
wound their way between her feet.
I
tried to explain this to Jack one mom-ing, in somewhat less personal terms. We
were leaning against the counter waiting for the place to open, watching the
waitresses take chairs down from tables while customers gathered on the
sidewalk outside. Before I could finish, he grunted and shook his head.
"This is nothin'," he said. "You want to see the real masters,
you've gotta go to Vegas."
The
coffee shop at the Flamingo has been open day and night, weekends and holidays,
for so long that its employees, like its customers, can't always tell the
difference. "This is my Friday," a server will say on Monday, meaning
that she has Tuesdays and Wednesdays off. The Tropical Breeze serves breakfast
twenty-four hours a day and diner food with a trace of the islands—Caribbean
pot stickers, Polynesian seafood salad. Its role at the Flamingo, like the Flamingos
role on the Strip, is to appeal to the common palate, to give comfort to the
outpriced and overstimulated. "The more daring we get, the more complaints
we get,"Gutstein told me, pointing to a vat of shredded cabbage. "We
went from coleslaw that was creamy to one that was tropical, with pineapple and
vinegar. They can't stand this shit. So now we're going to go back to the old
way- It's a blue-collar place, this coffee shop. We don't cater to these
trendy customers."
By
seven-thirty that morning, orders were coming in once a minute. There were five
egg and grill cooks and twenty waiters for close to three hundred diners, and
tables were turning over about every thirty-eight minutes. The breakfast rush
had yet to begin. Gutstein stood in the center of the kitchen, across the
serving counter from the cooks, banging covers on finished orders and stacking
them five high for the waiters to carry off. He was still a little cranky from
a Yankees loss the previous evening. "I did the numbers the other day, and
I figured that for every pitch Randy Johnson throws he gets four thousand dollars,"
he was saying. "Could be a ball. Could be a strike. Could hit the batter.
Four thousand dollars."He might have added that his cooks work more than
six weeks to make that kind of money, but then the printer spooled out four new orders. He
smacked his meaty hands together and grinned. "Let the games begin!"
Gutstcin
is the college boy who took a short-order job and never left. He is the one
who, instead of feeling trapped by the grinding routine, found it liberating.
"I never in a million years, thought I would be doing this," he says.
His father was a travelling salesman who studied trumpet at Juilliard; his
mother was an office manager and a part-time caterer. In high school, he
played defensive end on the football team and was good enough to earn a
scholarship to Holy Cross. But he went to the University of Massachusetts at
Amherst instead, played intramural basketball, and majored in political
science, vaguely intending to become a lawyer. "1 wasn't looking to do
more work than I had to, he says. After graduation, he spent six months trying
to launch a landscaping business, but customers were so scarce that he had to
find other work in order to pay the rent."So there was a job cooking
kosher lunches at a yeshiva in Longmeadow, outside Springfield. Two hundred
dollars a week. Next thing I knew, I was feeding a hundred and fitly little
Jewish kids. That's when I caught the bug." The work was hot and fast and
deafeningly loud, but the time went by like this, he says, snapping his
fingers. "I just found myself."
Gutstein went on to apprentice at a French restaurant, starting out in the laundry and working his way up to chef de cuisine. After that, he took a series of jobs at larger and larger hotels in Hartford, Newark, and Los Angeles. By the time he came to Las Vegas, five years ago, lie was married and had a six-month-old daughter, Hannah Brooklyn Gutstein, ("I went through all the other boroughs and none ot them sounded right. Hannah Bronx, Hannah Yon-kers ...") He says that he couldn't get used to the newness of the place at first—the rectilinear streets and bulldozed desert plots; the jagged rim of mountains on the horizon. But real es-•. / tate was cheap and the casinos needed '" chefs. So he bought a house in one of the stucco subdivisions south ot town. Then he bought a newer, bigger house nearby and rented out the first. He had two more children, bought a charcoal-gray Mustang convertible, and slowly began to feel at home. "I was, like, 'Holy shit,'" he says, "You can make it in this town.’”
When
Gutstein arrived at the Flamingo, in 2002, after two years as a chef at
Bally's, I Judy's was still there, like a Vegas burlesque of a greasy spoon:
the servers were mouthy and demanding, the kitchen cramped and grimy.
"Dude, it was a fucking nightmare," Gutstein says. "I'm not
kidding you. It was brutal. The cooks hack there were losing their minds."
Several years earlier, a section of the floor in the kitchen had collapsed when
water from a broken pipe eroded the ground beneath it. The servers simply
skirted the pit until someone laid down a piece of plywood to cover it. The
plywood stayed there for months.
Gutstein
spent his first few weeks walking around the hotel with a legal pad, just
trying to grasp the scale of the place. The Flamingo has more than four
thousand employees, eleven hundred of whom work in food service. Its ten restaurants
and eleven bars cover every major theme in American dining — Chinese,
Japanese, Italian, steak house, fast food, buffet — like a carpeted,
air-conditioned version of a Midwestern downtown. The coffee shop's kitchen is
half the length of a football field, and it's only the tail end of an
intestinal tangle of prep kitchens, washrooms, and walk-in refrigerators that
are shared by the restaurants and that coil around and beneath the casino. Go
down one service corridor and you emerge in Pink Ginger, a pan-Asian restaurant
that looks like the inside of a young girl's jewelry box. Go down another and
you're in Margaritaville, where the booths are like fishing boats and a woman
dressed in a mermaid suit slips down a water slide into a giant margarita
blender.
Like the
restaurants in the casino, the hotels on the Strip are just subsets of other
corporate megastructures. The Flamingo used to belong to Caesars Entertainment,
which also owned Caesars Palace, Paris Las Vegas, Bally's, and fourteen other
properties. Then, this past June, Caesars Entertainment was bought by
Harrah'sEntertaininent, which owned twenty-five casinos. For the Flamingo, all
this merging and acquiring has meant, for instance, that the onion soup, turkey
gravy, beef broth, marinara sauce, clam chowder, and chili served at the
Tropical Breeze and its other restaurants are made in giant steam kettles at
Paris Las Vegas, where the}''re pumped into two-gallon plastic tubes, loaded
onto carts, and distributed around the Strip.
The
newest hotels are designed for such economies of scale. (The juice room at the
Wynn squeezes ten kinds of fruit daily; its bakery makes sixty kinds of bread,}
But the Flamingo was built in stages, like the Vatican. Its pink glass towers
stand on the ruins of a low-slung nineteen-fifties pavilion with a neon column
that bubbled like champagne. Beneath that lie the elegant remains of Bugsy
Siegel's supper club and riding stables, from a time when horses could still be
hitched in front of stores downtown. The result is a maze of ramps, stairs,
and blind corridors that crisscross-behind the hotel's sleek new interiors,
like something from an etching by Escher. "This is why they implode hotels,"
a former head of food service at the hotel told me.
Two
years ago, when the Flamingo began renovating Lindy's to make the Tropical
Breeze, Gutstein helped redesign die kitchen. I le gave it larger cook-tops
and better flow, revamped its inventory system, and reorganized the staff. To
keep his part of the casino's vast mechanism in gear, he knew that he had to
understand it in all its particulars. He had to know that the average meal
takes five minutes to make and fifteen minutes to serve. He had to know how
many pounds of corned beef, diced papaya, Cap'n Crunch, and kosher pickles the cafe
consumes in a week, and how those numbers change when a convention or a
sporting event is in town. (When NASCAR came to Vegas in March, sales of
chicken-fried steak went "through the roof," Gutstein says.) And he
had to extrapolate from those numbers how many cooks and servers he would need
on any given shift.
But what he needed most he already had: three good egg cooks.
Martin
Nancz Moreno, the omelette man, grew up on a small farm in Villa Lopcz, Mexico,
six hours southeast of El Paso. He came to Las Vegas eleven years ago with his
brother-in-law. His three older brothers are all cooks in Los Angeles.Joel
Eckerson, the over-easy man, was reared in an orphanage outside Seoul, South
Korea. He was adopted at the age of eleven by a Christian couple from
Duanesburg, New York, and joined the Navy seven years later, where he first
worked in a kitchen. When he arrived in Las Vegas, in 1985, he took a job as a
cook's helper at the Flamingo and never left. Debbie Lubick makes all the
poachcd-egg dishes at the Tropical Breeze. When she was growing up, her
parents owned a fleet of eighty lunch trucks in Houston and San Antonio. Her
father taught her to crack eggs one-handed when she was ten; by the time she
was sixteen she was running the kitchen.
Standing
shoulder to shoulder at the griddle that morning, they looked as oddly matched
as three champions at a dog show, and just as self-possessed: Martin was dark
and slender, with a debonair mustache; Joel was short, angular, and efficient;
Debbie was tall and matronly, with a pale, sweet face edged with melancholy.
Like almost everyone at the cafe, they'd come to Vegas from someplace else—I
counted eleven Mexicans, three Salvadorans, five Filipinos, a Peruvian, an
Iranian, a German, a Canadian, and an Englishman among the employees on one
shift—but the egg cooks shared certain basic traits.They were all in their
forties, all married with children, all deeply unexcitable souls at the heart
of a hyperactive environment. They were the still center at the eye of the
Tropical Breeze.
The
Flamingo is a union house, like most of the large hotels in Vegas. Cooks start
at about fifteen dollars an hour— servers make ten dollars, and generally
collect another ten in tips—and work their way up the pay scale by seniority,
from runner to cook's helper to fry cook to broiler cook to saucier to
sous-chef to banquet cook. Martin and Joel were sauciers.They made a dollar an
hour more than fry cooks, and had the privilege of working the day shift from
six to two. (The swing shift was from two to ten, the graveyard shift from ten
to six.) Debbie was just a fry cook, after nine years at the Flamingo, but even
that made her a rarity in Vegas. Most women in casino restaurants get shunted
into waitressing, hosting, or composing fruit and salad plates in the pantry.
When they do make it to the line, they're not always welcome. "There are
male egos involved," Debbie told me one day in the break room, with a
tight smile. "The guys will die before they let me come over and help.
They don't want to be shown up by a girl." That's fine with her, she said.
"I have the easiest station on the line. Now I just tell them, 'You don't
want the help? O.K., die."'
The
rush began at about ten o'clock. Or, rather, the first of a series of rushes:
on weekends, customers come in waves, like Cossacks. When I arrived at the
line, the heat seared rny lungs—the griddle, at about six hundred degrees, was
wreathed in steam from cooking pots and egg pans. Martin had ten omelettes on
the griddle and was swigging something called SoBe Adrenaline Rush from a thin
black can. Next to him, Joel had five pairs of eggs going and a hubcap-size pan
of scrambled eggs. Debbie was fishing poached eggs from a roiling pot, while an
assistant chef sliced red onions at a furious pace beside her, filling the air
with a stinging mist.
"I
need a four on two, sunny and scrambled,both wearing sausage! "a grill
cook at the next station shouted. Joel nodded. The grill cooks usually made
their own eggs to go with steaks or pancakes, but they sometimes needed help:
"four on two" meant four eggs on two plates. Joel ripped a spool of
new orders from the printer and tucked them under a clamp above the counter,
then started cracking eggs into pans two at a time. When he was done, he had
ten pairs of eggs cooking: five from previous orders, two from the grill cook's
order, and three from the new orders. He finished the five original orders
first. He put a pair of sunnys under a broiler and used his forefinger to
break the yolks on a pair that had been ordered over hard. Then he flipped the
eggs in that pan and those in three other pans that had been ordered over
easy—one, two, three, four. He pivoted back to the counter, set five plates on
it, and garnished them all with potatoes and bacon or sausage. He then flipped
the over-hards and over-easies again, slid them onto their plates along with
the sunnys from the broiler, and placed all the plates under the hot lights
above the counter.
The
whole sequence took about three minutes. Meanwhile, four new tickets had
printed out, the potato bin needed refilling, the last five orders were ready
to flip, and Debbie had asked for some over-easies to go with a chicken-fried steak. On Martin's
side, the omelettes were multiplying—there were fifteen now, all with different
ingredients— nearly crowding the egg pans oft" the griddle. He pivoted and
flipped them in one motion, catching the omelettes in the pan as it reached the
counter, ignoring a small commotion that had broken out over at the grill
station.
"Would
you eat that?" a barrel-chested black waitress named Rose was yelling.
"Would you?" Apparently, she'd asked Frank—a hulking young grill cook
who had been there for only five months—for an order of pancakes with a side of
over-easies, hut by the time the eggs were done the pancakes were cold. Frank
had made a second hatch, hut Rose had left them sitting so long that they'd
gone cold again. "You need some manners," Frank complained in ;i
small voice, like a bike horn that had lost its squeak. Rose put her hand on
her hip and cocked it to the side, then flung a flapjack across the counter as
if it were a Frisbee. "I ain't servin'nothin'I wouldn't eat!"
Gutstein,
being a cook, mostly blames the servers when things break down at the cafe,
which they rarely do. "They aren't had people, but their nature is 'I
want,! want, 1 want,' "he saw." They get spoiled. They put in an
order and want it within three or four minutes. So the cooks start
sandbagging—preparing things ahead of time." He went over to quiet Rose
down but soon gave up and wandered back to his station. "Why can't we be
friends?" he sang in a gruff baritone. Behind him, a tall, buzz-cut
waiter named Eric made a gesture as if bending a stick. "I can almost hear
it snapping," he said. "It's bowed. It's not broken. But it's just
about to snap."
Short-order
cooking is like driving a car: anyone can do it up to a certain speed. The
difference between an amateur and a crack professional isn't so much a matter
of specific skills as of consistency and timing. Most diner kitchens are fairly
forgiving places. You can break a yolk or two, lose track of an order, or
overcook an omelette and start again without getting swamped. But as the pace
increases those tolerances disappear. At the Tropical Breeze, a single mistake
can throw an entire sequence out of kilter, so that every dish is either cold
or overdone. A cook of robotic efficiency, moving steadily from task to task,
suddenly slips a cog and becomes Lucy in the chocolate factory, stuffing
candies into her mouth as they pile up on the assembly line.
On
early mornings, well before the first rush, Gutstein would let me work at the
over-easy station for an hour or two. After a few days, I could crack seven or
eight eggs in a row without breaking a yolk—good enough for Julia's but not for
a rush at the cafe. When Joel cracked eggs, his ringers were as loose and
precise as a jazz guitarist's. He held one egg between his thumb and his first
two fingers, another curled against his palm. He rapped the first egg on the
rim of the pan, twisted it into hemispheres, and opened it as cleanly as if it
were a Faberge Faster egg. As the spent shell fell into the trash, he shuttled
the second egg into position, as if pumping a rifle. He was proud of this
little move. It saved him about a second versus having to grab an egg from the
bin. If he cracked six thousand eggs a week, the move saved him about an hour;
in a year, it saved him more than a week.
The egg
flip had to be equally flawless but allowed for more personal flair. 1 often
wished that I had a slow-motion film of the different cooks doing it. Edgar
Lopez, the sassy Salvadoran who filled in for those on break, liked to throw
his eggs high into the air, like salsa dancers, catch them at the top of their
arc, and let them slide vertically down the pan. Joel gave Ms eggs a quick
little jerk, so that they stood up on edge and swung over like a door on a
hinge. Martin barely moved his pan at all. His eggs just seemed to roll over on
command. As for mine, they'd catapult up and turn an eager circle in the air,
but every fourth or fifth pair would belly flop in the pan and spring a leak.
"Tile hard part isn't flipping them," Debbie said. "It's catching them." But cooking a dozen egg dishes at once, while filling supplies and fielding side orders, is above all a teat of timing. Even if your technique is perfect, everything in the kitchen conspires to throw you oft.The customer wants crispy bacon, so you have to root around in a warming tray or toss some slices into the deep frycr.The trash hasn't been taken out, so you have to dump your shells at the next
station.
A batch of eggs have been stored so long that their yolks are weak and more
likely to burst.To keep track ot every dish, you need a dozen egg timers in your
head, all set to trigger alarms at different intervals.
Warren
Meek, a neuroscientist it Duke University, has identified the neural circuitry
that allows the brain to time several events at once. As it happens,
short-order cooks arc among his favorite examples. They're like jugglers, he
says, who can keep a dozen balls in the air at the same time. I le calls them
"the master interval timers."
Whenever
a cook sets a pan on a griddle, Meek says, a burst of dopamine is released in
the brain's frontal cortex. The cortex is full of oscillatory neurons that vibrate
at different tempos. The dopamine forces a group of these neurons to fall into
synch, which sends a chemical signed to the corpus striatum, at the base of the
brain. "We call that the start gun," Meek says. The striatum
recognizes the signal as a time marker and releases a second burst of dopamine,
which sends a signal back to the frontal cortex via the thalamus—the stop gun.
Every time this neural circuit is completed, the brain gets better at distinguishing
that particular interval from the thousands of others that it times during the
course of the day. An experienced cook like Joel, Meek believes, will have a
separate neural circuit set up for every task: an over-easy circuit, an
over-medium circuit, a sunny-side-up circuit, and so on, each one reinforced
through constant, repetitive use.
Meek
has yet to put a short-order cook in a brain scanner, as he has done with
musicians, but he suspects that the results would be similar: their oscillatory
neurons will have grown far more synapses than those in the average person's
brain. If they are asked to time certain events, more of their brain will light
up. His description reminded me of something that Michael Stern, the co-author
of "Roadfood," had told me about one of his favorite short-order
cooks: "It's like part of his brain is developed that 1 don't even
have."
The
servers at the Tropical Breeze like to say that they have the busiest cot-fee
shop in the world, or at least that's how it feels. Customers sometimes ask
them if they actually live in Las Vegas, as if no one could really stand this pace or life style for long.
"You can't raise children here, can you?" they say. But the truth is,
if everyone seems to come to Vegas from someplace else, no one ever seems to
leave. The average length of employment among the workers I polled was a
little more than ten years, and Clara, who made salads and fruit plates, had
been there for thirty-six. "Sometimes it feels like it's the only coffee
shop in the world," Inge, a seventy-three-year-old hostess from Berlin,
told me.
We were sitting
in Bugsy's Backroom, the Flamingo's employee cafeteria, deep in the
netherworld backstage of the casino. Steve, a former high-school social-studies
teacher, who turned fifty-eight this year, stubbed out his cigarette and
nodded. "They say that if you can work here as a server you can work
anywhere," he told me. "None of us have easyjobs."He jerked his
thumb at Patty, the brassy buffet hostess beside him, who had dyed-blond hair
and heavy-lidded eyes. "I mean, she's only twenty-six, and look at
her."
Patty broke
into a loud, throaty laugh. "And I just had a face-lift," she said.
She pointed to her powdered cheek. "This is my ass."
All around us,
groups of other casino workers were hunched over Formica tables in their gaudy
uniforms, picking at food or watching TV on overhead monitors. There were
craps dealers with gold shirts and flaming-sunset collars and cuffs;
middle-aged cocktail waitresses wearing coat dresses with plunging necklines;
gangs of scruffy young waiters from Margaritaville in Hawaiian shirts. In the
far corner, under the cool fluorescent lights, a quartet of blackjack dealers
with slicked-back hair were playing cards with a distracted air. "It has
been __ days since our last worker's compensation accident," a sign near
the entrance read. "When we reach __ days accident free there will be a
reward."
Why do they all
stay? I wondered. What keeps them here, of all places? For most, the answer
seemed to lie in the union buttons on their shirts. Las Vegas is a city where a
waiter can still spend his whole career in one restaurant without being laid
off or relocated.The casinos, for better or worse, are stuck in the desert
with their employees. They can't outsource their jobs to Bangalore. They can't
drum up an army of minimum-wage replacements overnight. So they pay a living
wage, provide health insurance and pensions, and give their employees a
certain leeway. Not long ago, a couple of workers told me, a Flamingo employee
stabbed another worker with a ballpoint pen. She's still working at the hotel.
"You have
to fire yourself, just about," Patty said. "It's a trap, but it's a
good trap. For those of us getting older—I'm really fifty-seven—it's a godsend."
Still, that
didn't quite explain why the egg cooks stuck around. Joel had worked at the
Flamingo for nineteen years, Martin for eleven. They were the fastest cooks
that most of the cafe's servers had ever seen—"It just shocks me, what
those guys do," one waitress told me. "My husband's a cook, and they
just run circles around him." As sauciers in the union hierarchy, they
could easily have shopped their skills around: Las Vegas has become a city
enamored of fine dining. The new Wynn hotel alone has twenty-two food and
drink outlets, ten of them run by three- and four-star chefs. Why were Joel and
Martin still cooking eggs?
One evening, a
few hours after the cafe's breakfast crew had gone home, I walked up the Strip
to Corsa Cucina, one of the Wynn's flagship restaurants, to see how the other
half cooked. Stephen Kalt, the restaurant's executive chef, is a burly
forty-nine-year-old with a bald pate and a lively, incisive mind. With his
sleeves rolled up and his apron on, he looks like an Italian butcher but talks
like an epicure—a perfect fit for the new Vegas. Before apprenticing at Le
Cirque, in New York, and training with such culinary stars as Thomas Kcller and
Wolfgang Puck, Kalt owned a couple of pizza parlors in Tennessee with his
younger brother. Watching him work is like seeing short-order set to opera.
The dining room
at Corsa Cucina is long and dimly lit, with red leather banquettes and an open
kitchen along one wall, Like a lavishly appointed diner. Kalt stands at the
center of the serving counter, facing an enormous red-tiled oven, in a circle
of Light cast by four pendant warming lamps. With his back to the dining room
and his eyes fixed on a row of tickets on the counter, he cues his cooks one by
one, as if conducting musicians from a score. "Fire one lamb, a halibut,
and a tuna," he'll say. "And give me a side of spinach, a side of
whipped." The food that emerges a little later shares Kali's robust
sophistication, a world away from fried eggs: lamb-shank tag-ine, poached
halibut with buttered cockles, seared tuna with prosciutto-wrapped figs. To
make sure the meal is perfectly paced and presented, Kalt sends runners out to
spy on diners and inspects every dish as it goes out, wiping away stray flecks
of sauce or butter. "The finer the dining, the more constraint there
is," he says. "If one of these guys smacks a plate down too hard,
I'll tell him, 'You can't do that.'"
And yet, from a
cook's perspective, the difference between Corsa and the Tropical Breeze is
largely a matter of ingredients. Many of the dishes are grilled, deep-fried,
or sauteed, just as they are at the cafe. Most are assembled quickly out of
previously prepared elements. Instead of bins of shredded cheese, chopped ham,
and bacon, Kalt's cooks have bins of black-truffle butter, olive confit, and
salt-cod brandade. Instead of tubs of sausage gravy and refried beans, they
have squirt bottles of tamarind-honey sauce and Thai-basil puree. The cooks at
Corsa have to execute a few recipes flawlessly. They have to know how to build
a veal sauce and how to keep a bcurre blanc from breaking. But they rarely make
more than three dishes at once. The real feats of timing—coordinating multiple
courses, sequencing orders so they're done simultaneously—are all left to
Kalt.
"If I was
recruiting, those guys who can handle fifteen pans, that's who I'd want,"
Elizabeth Blau, a restaurant consultant and one of the impresarios behind the
gourmet movement in Las Vegas, told me. "Forget French culinary
technique. It's not rocket science. Whether it's cooking an omelette or cooking
a beautiful piece of fish, it's about precision. They can do the job."
Still, few of the cooks at Corsa came from short-order kitchens. Many were
young, white, and male. Some had gone to culinary school; others were
"home-grown," as Kalt put it; most probably wouldn't stay for more
than a couple of years. They'd grow bored with cooking the same dishes and move
on to the next restaurant, the next chef, hoping to run their own kitchen one
day.
I asked Kalt
what separated them from the short-order cooks at the Flamingo. "That's a
different animal," he said. "That is a guy who grew up seventeen
generations on a farm in Mexico. He isn't raised, like us, to think that he's
going to be the President of the country. He's raised to think about his next
meal." He shook his head. "Look, I've had guys from a little farm in
Pueblo who were some of the best chefs I've ever seen. Phenomenal. Anything you
taught them they could learn, and do. And yet they were happy where they were.
They didn't need to be striving for the next thing. I can get a guy like that
to make the same chopped salad for me the same way for ten years. Never been
happier. Because that's the culture, that's the rhythm—you put seeds in the
ground year after year. You get an American kid, he would jump off a building
already."
It's easier to
turn a short-order cook into a chef than it is to turn a chef into a
short-order cook, Kalt said. I wasn't so sure. The cooks at the Tropical Breeze
didn't seem resigned to their jobs so much as addicted to them. Joel had been
offered higher pay for easier work at one of the Flamingo's gourmet
restaurants, yet he'd stuck with the eggs. "I like it fast-paced, boom,
boom, boom," Joel said. "You don't get bored." After a few years
at the cafe, kitchens like Corsa Cucina seem to move at quarter-speed. On the
Saturday night that I was there, Kalt's nine cooks prepared about four hundred
meals. That same day, Joel and Martin alone made eleven hundred.
"I've
tried to promote Joel," Gutstein told me one night at his house, over some
crab cakes he'd made. "I've given him the opportunity to be a manager, to
get out of that bullshit five-hundred-degree heat for eight hours. I'm, like,
'Come on, Joel, you're better than that!' But he doesn't want it. Straight up?
He's in such a comfort zone that it's hurting him."Yet Gutstein wasn't so
different. When I asked if he would ever work at Pink Ginger, the Flamingo's
Asian restaurant, his shoulders shook as if a spider had scurried down
them."I wouldn't be able to stand it,"he said.
If someone gave
Gutstein a million dollars tomorrow, he'd probably quit the Tropical Breeze and
open a bed-and-breakfast—"Like Martha Stewart," he said. "Real
homey,"But,in the meantime, he knew better than to doubt his good
fortune. Growing up in Yonkers, he used to watch his father change jobs every
few years. "I love my dad, but nothing was ever good enough for him, he
said. "And he's stiLl busting his ass. I think he's selling those life-alert
systems now. Before that it was Craftmatic adjustable beds, before that
window-shade treatments, before that light bulbs. He changes jobs like I change
underwear." Now that Gutstein has a family of his own, he has vowed to
stick to what he knows. "Because of the way my dad was, I'm pretty much
Steady Eddie."
As he talked, there was a scuffling sound at the front door and three children came tumbling through, hot and sandy from an excursion to _____ Lake Mead, the vast reservoir behind the Hoover Dam, half an hour from Vegas. When Hannah Brooklyn Gutstein saw her father, she ran across the room and into his lap, dropping her towel along the way. She was as round and red-faced and freckled as her father—baked pink by the desert, as he had been by the kitchen. He handed her a crab cake. "We're doing good," he said. "We work hard, but we're very lucky. I'm not after the golden egg."*