Mark W. Meade

mmeade2@yahoo.com

 

 

 

Seeking the position of Project Manager.  As a Software Project Manager I am a firm believer in the software project life cycle and I have managed my projects accordingly.  I am looking for a position that will allow me to exploit my project management skills and apply them to successful projects for the organization.

 

 

Qualified by over seventeen years of software project management experiences in positions of varying responsibility ranging from Support Analyst, to Manager, to Software Developer, to Software Project Manager.  I am an effective hands-on, get-it-done person who is well organized, approaches problems systematically and earns the respect and confidence of others.

 

 

Capabilities:

Ø      Manage key software development projects of various scope and team size

Ø      Create product requirements based on customer/user feedback

Ø      Develop appropriate project plans according to product specifications

Ø      Deliver projects according to planned schedule

Ø      Interface with Marketing and Quality Assurance organizations for successful delivery of the product

Ø      Handle critical customer situations dealing with technical software problems

Ø      Operating Systems - Unix, Windows, Windows NT, Windows 2000

Ø      Databases – BASIS, MS SQL Server, Oracle

Ø      Software - BASIS family of products, Commerce family of products,  Livelink family of products,  MS Office, MS Project, MS Developers Studio, Phoenix, Preference

Ø      Languages - Active Server Pages, Assembler, 'C', CLIST, JAVA, JAVA Script, JAVA Server Pages, HTML, Korne Shell scripting, PACE, REXX, SLANG,  SQL, VBScript

 

 

Accomplishments:

Ø      Managed the development effort between our company and a partner company to produce a customized, highly collaborative commerce and knowledge management application

Ø      Managed the integration of one corporate portal product with three other portal products

Ø      Lead a team in the design and development of a Corporate Library Intranet Application

Ø      Successfully designed, developed, and implemented procedures to Web-enable on-line documentation

Ø      Successfully designed, developed, and implemented an on-line call/problem tracking system that improved productivity by providing account information and product problem information to the Support Representative

Ø      Designed, wrote and documented a maintenance delivery system that substantially simplified the process of applying maintenance to the software product

Ø      Initiated a quarterly maintenance procedure for products to insure better stability for the customer

Ø      Presented at Regional and International User Group Conferences in such places as Toronto, Phoenix, Atlanta, and Chicago

 

 

 

PROFESSIONAL WORK EXPERIENCE

 

Open Text,  Dublin, Ohio                                                               8/95-present

 

Software Project Manager / Software Developer

My most recent responsibility was to produce a customized, highly collaborative commerce and knowledge management application together with a partner company.  Prior to that I lead the integration of our collaborative knowledge portal product with leading corporate portal products (Epicentric, Plumtree, and Oracle).  This was a highly visible project within the organization and it had a high level of difficulty due to the fact that we were dealing with various leading edge technologies. 

My previous task was to lead a team of people to the completion of an Intranet Application project.  It provided a premier solution for the Corporate Library or Digital Library problem.  It utilized a three-tier architecture approach using Microsoft Internet Information Server with Active Server Pages, BASIS Server, and a PC Browser. BASIS Server is a relational database engine that is SQL compliant.  Understanding BASIS DBA and SA responsibilities were a must for this project.

 

 

Sterling Software,  Dublin, Ohio                                                    7/94-8/95

 

Senior Support Analyst

The main responsibility was to engineer solutions to production system problems.  The production system consisted of an extremely large CICS network for EDI (Electronic Data Interchange) traffic, an EMX box, a Hostfax box, and various other software packages (PC, MVS, and UNIX), which enhanced the EDI business.

 

 

Information Dimensions Incorporated (IDI),  Dublin, Ohio             10/92-7/94

 

Software Developer

The main responsibility was to design, implement, test, document, and maintain IDI software on the following platforms; VM, MVS, VAX, UNIX.   The primary software was a Document Management System.  It had the extraordinary ability to handle lengthy textual documents, as well as conventional short records.   Other products supported were related to the Document Management System, such as, a graphical application used as a Windows interface, API calls to allow user to create their own applications, and other ancillary products.

 

 

LEGENT Corp.,  Columbus, Ohio                                                    9/84-11/91

(Formally Goal Systems Int. Inc.)

 

Manager of Technical Support (3/88-11/91)

The primary responsibility of this position was to oversee the activities of the Information Technology Division Technical Support department, for the products Phoenix and Preference (a computer based training product and computer based reference product).  Other responsibilities included management of employees, control of expenses, interactions with customers, timely resolution of product problems, organization of daily activities, and quality assurance for the products.

 

Technical Support Representative/ Product Developer (9/84-3/88)

Provided in-depth technical problem resolution to customers and other Technical Support Representatives for the products Phoenix and Preference.  These products ran in VM and MVS environments.  Phoenix also ran in DOS.  Problem resolution required an in-depth knowledge of the operating system as well as related products.  Designed, coded, debugged, and tested a prototype for an on-line interactive debugging tool.  Worked on the development of a system monitor product.  Provided technical assistance and problem resolution to customers over the phone.  Modified the product to add new functionality.  Designed and developed a call/problem tracking system for the Technical Support department.

 

 

EDUCATION/TRAINING

 

The OHIO STATE University,  Columbus, Ohio (1979-1984).

Bachelor of Science in Computer and Information Science, Major in Information Systems,

 

Westerville South High School,  Westerville, Ohio (1975-1979).

 

Professional Business Seminars

·        Internet Applications

·        Effective Communications

·        Customer Service

·        Effective Skills for Technical Managers

 

PERSONAL INTERESTS

 

Snow skiing, exercising, cycling, dancing, and volleyball.