(April 2002)
There's gold in that
teeth!
No, I'm not talking about extracting the precious
metals dentists used in times past to fill cavities. Instead, I'm
referring to the rush to cash in on one of the hottest and most
profitable segments of the dental profession - cosmetic
dentistry.
According to a recent survey by the American
Academy of Cosmetic Dentistry® (AACD):
- Nine out of every ten adults in America
consider an attractive smile to be an important social
asset.
- Eight out of ten believe that an unattractive
smile makes a person less appealing to the opposite sex.
- Three-fourths suspect that an unattractive
smile can negatively impact their career opportunities.
- Nearly half said they would like to make some
improvement in the appearance of their smile.
Given these findings, it's no
surprise that cosmetic dentistry currently represents the fastest
growing area in the entire dental profession. Tooth whitening alone
(says the AACD) has increased by more than 300% in the past five
years. Other procedures, such as cosmetic crowns and teeth
straightening, are also growing by leaps and bounds.
Why
People Want It
People have always appreciated a winning
smile, so why the sudden surge in popularity for cosmetic
procedures? Several reasons. First, thanks to improvements in
health, nutrition and dental practices, people are keeping their
natural teeth longer than ever. They also want to keep them looking
better.
Second, the massive baby boomer generation has
declared war on the inevitable ravages of time. As middle age begins
to take its toll, the very image-conscious boomers still want to
look their best. At the same time, they have entered their peak
earning years, meaning they have more disposable income than ever.
As a result, millions of Americans are spending millions of dollars
to satisfy their desire to look young, healthy and
vibrant.
Dentists have been quick to react to this trend. The
AACD reports that 84 percent of American dentists now offer cosmetic
dentistry as a regular part of their practices. Of those, half
report a steady increase in the amount of cosmetic procedures
performed over the last three years. So the good news is that the
market is growing - rapidly. The bad news is that as more dentists
jump on the cosmetic bandwagon, you have to work a bit harder to
earn your share of the pie.
The Ideal Cosmetic Dentistry
Marketing Tool
We believe strongly in the Internet as a
powerful dental marketing tool. In the case of cosmetic dentistry,
marketing and the Internet fit like a hand in a glove. Here's
why:
- Cosmetic dentistry is clearly an elective
service for people that tend to be more educated and have more
disposable income than the average patient.
- This socioeconomic+ segment of our population
tends to use the Internet at a much higher proportion than other,
less affluent segments.
- Because of its flexibility, the Internet
provides a very effective medium for targeting cosmetic dental
patients and providing the information they need.
Because of the costs involved,
cosmetic dental patients tend to do more research than the average
patient. But remember that prospects choose to visit your Web site;
it isn't forced upon them like direct mail or advertising. As a
result, they don't consider your Internet marketing materials as
obtrusive. Instead, they perceive your Web site (when done well) as
helping them make a decision they already want to make. To
effectively market cosmetic dental procedures on a Web site:
- Provide plenty of clear, concise, well-written
information about the procedures you offer. Make it easy for
patients to find the exact information they want.
- Provide glowing testimonials from satisfied
patients.
- Link to other sites and/or articles that
provide objective, unbiased information about cosmetic dental
procedures.
- Use "before and after" photos that show off
your patients' new smiles. When it comes to cosmetic work, the
slickest marketing copy in the world can't match the power of one
good picture.
- Have a FAQ (frequently answered questions)
section to educate people who come to your site.
Above all, avoid the hype. People
considering cosmetic treatment want reliable information, not a
sales job. Create a good online case presentation that helps people
make the buying decision and you'll land your share of these highly
profitable patients.