Career Objective  

To be of service to customers by providing needed information about goods and services as well as rates and guidelines about the company

  Education  

Diploma (June /  2001)
CDI School of Business & Technology,  Winnipeg, Manitoba, Canada
LAN Administration
Completed training in Local Area Networks Administration including Windows 98, 2000, XP and selected software as well as hardware for computer troubleshooting and programming. Hands-on training included.

Certification (October /  1996)
Patal Vocational School,  Winnipeg , Manitoba, Canada
PC Repair
Completed training in personal computer repair including hands-on training. Courses include hardware and software installation and trouble-shooting: MicroSoft Windows 95, NT, Simply Accounting, WordPerfect and Lotus 123.

Master's Degree (June /  1983)
University of the Philippines,  Manila, Metro Manila, Philippines
Master of Public Health
Acquired masteral diploma in Public Health after completing academic courses and community service. Major is biostatistics and epidemiology, minor is community health.

Bachelor's Degree (June /  1976)
University of the Philippines,  Manila, Metro Manila, Philippines
Bachelor of Science in Public Health
Completed B.S. course in Public Health after taking courses in microbiology, biostatistics and epidemiology, public health administration, parasitology, environmental health and safety, public health nutrition and community health. A thesis was written and successfully presented and defended.

  Work Experience  

SR&J Customer Care Call Centres, Winnipeg 
Customer Service Rep (Inbound) (September/ 2004 - January/ 2005)
Accepting orders of chocolates and other goods for Fanny May Chocolates of the U.S.A.; giving costs and ordering instructions for assorted chocolates and other stuff; receiving complaints and providing solutions to customers; inputting all relevant information online; working with other team members in delivery of services

Convergys Inc., Winnipeg, MB 
Technical Support Associate (August/ 2001 - August/ 2002)
Troubleshooting internet connectivity for WorldNet subscribers, providing customer service and inputting info online

CanTalk Canada, Winnipeg, Manitoba 
Tagalog Translator (February/ 1996 - January/ 2005)
Relaying Tagalog incoming calls to Canada and the U.S. to operators and translating health related calls to ambulances and hospitals in Canada and the U.S.; translating Tagalog calls to other significant company operators

Syrotech Industries, Winnipeg, Mb 
Assistant PC Repair Technician (October/ 1996 - March/ 2000)
Repair, rebuild and resell legacy and Pentium computer systems including printers, modems and scanners; install, configure, and troubleshoot software applications; train students in PC troubleshooting; in-store and online customer service

Health Sciences Centre, Winnipeg, Mb 
Volunteer Sales Assistant (June/ 1992 - November/ 1992)
Clean dining area and vending place; cashiering; prepare sandwiches and salads; train new volunteers for the Guildy’s Muffin Shoppe at the HSC.

Norwood Hotel Inc., Winnipeg, MB 
Night-cleaning Crewmember (August/ 1992 - August/ 1994)
Clean hotel lobby and restaurant, attend to washrooms in the hotel, restaurant and pub; replenish toiletries and dispose garbage; replenish cleaning supplies; clean mirrors and upholstery

Manitoba Health , Winnipeg, MB 
Volunteer Research Assistant (June/ 1991 - November/ 1991)
Collect, process and present pharmaceutical data from Personal Care Homes in Manitoba using statistical techniques and utilizing laptop and desktop computer systems

Philippine Council for Health Research and Development, Manila, Philippines 
Supervising Science Research Specialist (June/ 1983 - April/ 1991)
Manage and develop health research by recruiting and training researchers from the national health network, rapporteuring conferences, documenting procedures and seeking health funds from national and international resources

Manila Central University, Manila, Philippines 
Associate Professor (June/ 1983 - August/ 1988)
Facilitate Medical Technology and Pharmacy education on Public Health and Biostatistics; attend conferences; develop and implement study courses; submit assessment records for graduation purposes; do research for education

  Skills  

Investigation and searching
Online and offline experience in investigative work for diseases like cardiovascular accidents, parasitological infestations, cancers, and other communicable and degenerative diseases; actual experience in gathering, collating, processing and presenting info on the knowledge, attitudes and practices of people on schistosomiasis and malaria; searching for funding for local researches

Cleaning and security
Has two years of cleaning experience of a hotel including the lobby, washrooms, restaurant and pub areas; disposal of non-hazardous materials; removal of stains and other marks on walls and floors; polishing gold-plated bars and handles; protection of important areas from theft and intrusions

Networking of computers
Completed course and acquired diploma on Local Area Network Administration including hands-on training in Windows98, NT, 2000 and XP networking and software installation, configuration, monitoring and troubleshooting

Personal Computer Repair
Completed training and acquired certificate in PC Repair from a trusted vocational school in Winnipeg; worked as an assistant computer repair technician at a second-hand computer store; attended to more than a thousand computer systems with a high (95%) success rate; developed customer base and a lot of friends by trouble shooting computer systems including modems, scanners, printers and zip drives

Data Processing and Presentation
Actual experience in data gathering, collating, processing and presentation using bio-statistical and epidemiological tests and methods; actual experience using Microsoft Word, Excel, Access and PowerPoint for formatting, processing and presenting information from research

  Awards/Achievements  

R&D Employee of the Year - 1990
Acquired award from the Philippine Council for Health Research and Development for promptness, reliability and dependability in responding to assignments and deadlines especially in health research and management

  Affiliations  

·  Public Health Alumni Association, Member, from June / 1976 to Present

  Volunteer Work  

Health Science Centre, Volunteer Sales Assistant, Winnipeg, Mb - June / 1992 - November / 1992
See Work Experience section

Manitoba Health Care Commission, Volunteer Research Assistant, Winnipeg, Mb - June / 1991 - November / 1991
See Work Experience section

 Interests  

Online searching and researching, tennis, basketball, bowling, computer simulation, meeting people, camping, traveling, reading books and watching movies

References Available Upon Request