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 The Customer shall contact our Customer Service Department and provide:
-Customer name, contact name, telephone number, billing address, and shipping address-Description of problem-Part number and quantily-Date of manufacture-Coordinate any specific instructions with our Customer Service Department-Purchase order number for credits an charges, if necessaryThe Customer Service Department will assign a Return Authorization Number. The CUSTOMER shall return material in the original carton F.O.B., College point, NY,freight prepaid, unless otherwise authorized. Seven Ocean Enterprises Inc.Seven Ocean will ship the correct goods or repaired products back to the CUSTOMER's designated destination point, freight prepaid. ADVANCED REPLACEMENTS AND MISSING PARTS
Advanced replacement on all products are done during the first thirty (30) days of Customer receipt of said defective or missing product. Exceptions to the thirty(30) days time frame will be done on case basis and must approved by a member of management. All other broken or malfunctioning products will be repaired under warranty, and no advance replacement will be sent.If a Customer is on open account with Seven Ocean, their product will be shipped to them UPS Ground. if a Customer is on COD Certified, they must pay for the product upon receipt with full refund to them upon return of the defective product. Again, this will be shipped UPS Ground. If a Customer is on COD/Company check, the replacement product will be shipped COD/Company check. This check will be held with Customer invoice and returned (uncashed) to the Customer upon return of said merchandise. Again all shipment will be sent UPS Ground. Any variance in shipping (overnight) from this will be billed to the Customer.
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