Objective: Seeking a challenging position in the Cincinnati area, where I can utilize my education and experience for the benefit of a reputable growing company that offers room for advancement.

SUMMARY OF QUALIFICATIONS
· Professional work ethic
· Web page design experience
· Network experience
· Microsoft Windows 95/98/ME/NT/2K/XP
· Extensive sales experience
· Management experience
· SAP experience
· Effective communicator with excellent interpersonal and customer service skills

EDUCATION
Beckfield College, Florence, KY
Associate of Applied Science
Major: Internet Management
1/00 - 3/02

CERTIFICATIONS
· A+

EMPLOYMENT HISTORY
Apex Technology Solutions, Florence, KY
Technician
· Testing monitors for resale
· Troubleshooting and repairing laptops and computers
· Sorting various materials for recycling
· Operating forklift

Adecco Employment Services, Florence, KY
General Laborer
· Perform shipping and receiving duties per client specification.
· Operating forklift.

Pomeroy IT Solutions, Hebron, KY
Service Technician
· Imaging workstations and laptop computers.
· Created images for workstations.
· Troubleshooting and repairing HP printers and Xerox phasers.
· Troubleshooting and repairing Personal Computers.
· Troubleshooting repairing and imaging laptop computers and servers.
· Troubleshooting monitors for repair.

Thelen and Associates, Erlanger, KY
Field Technician
· Perform soil tests for land development projects.
· Assist engineers in land surveys.

APAC/GE Capital IT Solutions, Erlanger, KY
Inside Sales Representative
· Direct, administer and coordinate major client accounts.
· Analyze customer requirements for hardware/software solutions.
· Utilize SAP software to generate quotes and process orders.
· Communication liaison between clients, account managers, and vendors.
· Develop and maintain client databases utilizing MS Excel and MS Word.
· Process and approve returns per GE policy.

Advance America, Cincinnati, OH
Assistant Manager
· All administrative duties from hiring personnel to loss prevention.
· Grow account base through aggressive marketing efforts.
· Assess client status and approve or deny loans as per company policy.
· Organize and implement collection procedures.
· Assure compliance with company guidelines at new branch openings.

Balco PC, Florence, KY
Sales and Service Technician
· Built, repaired, and upgraded Microsoft Windows compatible computer systems.
· Trained clients in the uses of the Internet and the PC.