RAGINI YALAMANCHILLI | 55 Winter Street, Apt #20 Saint John, NB E2K 4S6 Phone:506-6932206 Mobile:506-6403865 ragini100@yahoo.com www.listen.to/resume.html |
OBJECTIVE |
To
procure a Remedy Developer/Administrator position in an organization where
extraordinary abilities and a wide assortment of skills would be required to
meet your organizations short and long-term goals |
TARGET JOB |
Target Job Title: |
Remedy
Administrator/Developer |
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Relocate: |
Yes. Available for work
immediately. |
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Work Status: |
Canadian Citizen. |
EDUCATION |
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08/1999 |
Computer Science, University of New Brunswick. |
Canada
New Brunswick |
Bachelor's Degree |
Bachelor's
degree in Computer Science. Took a number of courses not related to the
degree, such as, Database Management systems, Compiler Construction, Assembler
Language programming with IBM 360, Information Processing, Multimedia Design,
Advanced Software Engineering with UML. |
PROFESSIONAL HISTORY |
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04/2002- Present |
Remedy
Administrator/Developer Fujitsu Consulting. |
Permanent, Full-time Saint John, NB. |
· Administered the Oracle Database servers that served as the backend for Remedy ARS. · Defined requirements and working on implementation of Remedy Asset management 5.6 · Defined work processes and business rules to meet SLA requirements within Remedy. · Senior developer responsible for maintaining Remedy AR System 5.x and upgrading from 4.x to 5.1.2. Also presently working on upgrade to 6.0 · Gathered and documented requirements for user groups and responsible for coordinating the outage and documenting the implementation plans required to upgrade from 5.x to 6.x. · Developed, tested and implemented workflow to improve performance and increase customer satisfaction of the support services being provided. · Provided technical documentation for reference and training purposes. · Provided training for end users to enable more efficient use of the Remedy Helpdesk. · Responsible for applying tools and application patches, updates and upgrades to all Remedy based applications and conducting unit and system testing. · Performed many administrative tasks such as monitoring license usage, system performance, maintaining users and access control groups, backing up AR System servers, importing data from other systems, and summarize these into reports on weekly/monthly basis. · Creating workflow through active links and filters, Implementation of Crystal Reports to · make reporting available over the web. ·
Installed, configured Midtier for ARSystem 5.1.2 and designed the
task list for web users. ·
Also, administrator of a MS Access DB that was built to interface
with Remedy for canned reports and graphs to be distributed
to Managers. |
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10/2000 - 4/2002 |
Computer Programmer
Analyst DMR Consulting. |
Permanent, Full Time Saint John, NB. |
§
The AT&T Forecasting project was supposed to forecast the impact
on Routing calls. §
The coding was done in C, C++ and Clear Case was used for Source Control
for the Load Manager application and Visual Source Safe was used for the
Jiffy application. §
Performed complete coding and responsible for creating unit test
plans for all programming assignments and supported all testing phases for
each programming assignment. §
Responsible for peer review, creation and updating of the
pre-implementation documentation §
Responsible for transition of the project and overlooking the final
stage of the release. |
10/1999 - 10/2000 |
Database AnalystDepartment of Health and
Wellness |
Contract, Full Time Fredericton, NB. |
§
Involved in Development, Maintenance, and Analysis of a large
database called the Transfusion Registry system built in Oracle 7.0, which had
medical information of all NB residents who had a blood transfusion in 1986 -
1987. §
Troubleshooting of computers §
Actively involved in Loading, Reconciling huge amount of data and
preparing reports/graphs of different projects using SPSS §
Designed lot of automated scripts in MSAccess with PL/SQL and built a
database in Paradox 5 for the E-Coli disease that was affected in NB during
the summer of 2000. |
05/1999 – 08/1999 |
Database Developer UNB, Dept of Classics
and Ancient History |
Contract, Part-time. UNB, Fredericton, NB. |
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COMPUTER SKILLS |
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Programming Languages
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C,
Borland C++ 4.52 / 5.0, HTML, SQL, Crystal reports, JavaScript, Perl, COBOL,
FORTRAN 77, Assembler 8085/8086. |
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GUI
Tools |
Visual
Basic 5.0/6.0, Visual C++ 6.0, Motif, X-windows. |
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Application
Software |
Corel
Work Suite 8.0, CorelDraw 7, Maple, Adobe Photoshop5.0, Paint shop Pro, Smart
draw, ToolBookII, Net studio, Lotus Notes, Rational Rose, Remedy, Attars,
Remotely Possible, MS Office 2000, Dbx, Purify |
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Database
Packages |
Oracle
8, MSAccess 97, Visual DBASE 5.5 for Windows, Paradox, DBASE III Plus,
Versant. |
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Configuration
Management |
Clear
Case, Visual Source Safe 6.0. |
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Operating
Systems |
UNIX, Sun Solaris, OS390, MS-DOS, WINDOWS NT/2000/XP, Remedy AR Services 4.x, 5.x and higher, Remedy Web, AR Web, Asset Management, Microsoft Office Suite, SQL Server
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TRAINING AND CERTIFICATIONS |
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