Gerald I. Burris Email to mirgaine-@geocities.com for personal information.

To obtain a position as part of an organization which will utilize my technical and customer skills with an emphasis on increasing quality and efficiency of operations.

Self motivated, self starter with a commitment toward quality,service to clients and efficiency in managing my operatins. A team menber who can work cooperatively and well with fellow employees to resolve problems within my work unit.

July 22,1996-PRESENT

Employed with Stream, Intl. as an SSR. Software Support Rep.With Stream,I was trained on Windows 95 Platform,Computer specific and program product specific software. Within the tenure of my employment I have managed to keep a steady climb up the learning curve within my work unit,relative to the products we support.Have been recognize ,informally ,by our client for maintaining a "VERY SATISFIED" level of customer satisfaction.Within Stream,I have supported Computer brand name products,both hardware and pre-installed software and also Internet service, software, connection and support issues.

Presently working in an Email response team supporting Windows 95 and Internet Explorer Via Internet response system for a major International client. Was part of this project as a pilot to test the feasability of performing this type of service to the end user. Due to the sucess of the pilot project, a major contract was won for my employer. Major factor involved in winning the contract was formost a very high degree of overall customer satisfaction and efficiency of operations.

May 25,1995-June 4,1996

Employed with Dal-Tex Business Systems,Inc. Dallas,Texas. Employed as a Customer Engineer. Within Dal-Tex I was trained on Royal Copystar Copiers and Muratec Fax Products.I also made use of my extensive back- ground products from IBM, such as the full line of IBM typewriters and printers as well as OEM printers and Small Computer Systems. Was instrumental in assisting the Owner in getting started within the small computer systems service business.

1972-1993

IBM, ACCOUNT CUSTOMER ENGINEER 1 Boatmens Plaza,St.Louis,Mo. Responsible for service to IBM customers within a specific geographic area situated at a remote location from the Branch Office.Trained in the repair and service of IBM and OEM Products,Including but not limited to: IBM Selectric and WheelWriter typewriters and systems. IBM PC's,ps/2, PS Valuepoint systems,SYS36,RSC/6000 IBM AS/400 systems HP Laserjet printers and IBM Laser printers. Point of Sale terminals and Systems IBM Copiers,all families. IBM Keypunch, Datamaster systems and GSD heritage printers. Responsible for maintenance,diagnostics and repair of hardware. Interface with clients and support personell to resolve customer problems both on-site and by phone.Back-up and support other Customer Engineers. Totally responsible for customer satisfaction within assigned customer base.

1972-1979

Employed with Office Products Division,Tulsa,Ok. Serviced all models of IBM Typewriters and office products.

1979-1986

Relocated to Independence,Ks. Responsible for a large geographical territory of typewriters and IBM copiers.

1986-1993

Relocated to Cape Girardeau,Mo.

1974-1977

Graduated from Officers Candidate School, Class #19, Army Nation Guard of Oklahoma.Served as a Rifle Platoon and Mortar Platoon Leader.

1968-1972

United States Air Force. Served as a Radio Relay Equipment Repairman.Stationed at Andrwes Air Force Base Communications Relay Center and with DCA-Europe at Garmisch-Partenkirchen,Germany.

Referrences can be provided as needed by Emailing migraine-@geocities.com..