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SYED ABIDI Edison, NJ 732 985 5573 syedabidi@yahoo.com OBJECTIVE: Computer Professional with a Background in Installation, troubleshooting, Configuration Set-up/Restoration. Strong technical and Customer Service Skill. SKILLS: Operating Systems: Windows 95, 98,NT 4.0 and NT server 4.0 NT 4.0 Server Installation and Configuration in Master domain environment. Windows 2000 server, Terminal Services Configuration, Citrix Meta frame. Windows 2000 professional, DOS 6.0, UNIX, Solaris 7.0. Familiarity with AS400. Hardware: Laptop Toshiba protégé 320 CDT, 4000CDT, 7000CDT Tecra 8000/8100 HP Desktops Vli8,VL6 and VL7. Printer HP LaserJet 4,5,2100,4000,4050,8000.Canon 200e Mitsubishi Fax UF770/887, Palm Pilot. Software: MS Office 97/Office 2000, Adobe PhotoShop, Arcserve, Verities Backup Exec. MS Exchange, PC anywhere, Internet Configuration Visual Basic 4.0, C, SQL, Power builder Network Topologies: TCP/IP, WINS, DNS, DHCP Setup in Windows NT Domain environment. Windows 9x, Windows NT workstation Connectivity with Windows NT Server Ethernet Topologies, COAX, 10Base-T, 100Base-T, 100Base-FX. Network Print server devices. WORK EXPERIENCE: IMCI, Ashburn Virginia. 4/00 – present At Winstar communication NY. Customer Service Engineer. Troubleshoot networking problems/office 97/data migration from pc to pc or laptop. Configure laptop for the customer. Setup and troubleshoot Eudora Email. Setup dialup connections to Corporate Office. Setup outlook 98, 2000. Configured for multiple profiles. Setup Backup Procedures Exchange Server Storage using Arcserve 6.6 and Veritas Backup Exec 7.x. Exchange 5.5 administration, setup local mailboxes, mail forwarding and sharing of exchange resources. Exchange 5.5 disaster recovery. Software Installed Remedy 4.0 for end user problem tickets. Installed Ghost Software, install palm pilot, Color Goldbar software. Installed Aact Tax software on server and workstation. Installed Palm software and configured for auto-sync with outlook. Office 2000 installation. Installed Ghost, partition magic, and Arcserve client on client computers. Setup Space guard, for monitoring users home folders. Setup VNC, PCANYWHERE to access remote servers. Installed Citrix client & configured client computers for Local Drive & Printer Access. People Soft software installation. Use Microsoft TechNet to troubleshoot. Hardware Configured all Toshiba series of laptops, HP desktop, all HP laser jet printers. Install configured (HP) network printer using IP, DLC, internet & LPR. Installs, configured, windows 2000 pro on NT Domain. Rolled out new computers to users. Tested Windows 2000 Server upgrades from Windows NT 4.0 Install Panasonic Network fax machines (UF887, UF770). Palm Pilot all models installation and synchronize with outlook. COMMUNICATION SCIENCES 4/00 – 6/00 Computer Tech / AS 400 Operation Poll data for clients with pollcat/ modem through Win98 PC’s to AS400 Some NT Support, Add new user, Grant permissions, Configure Windows 98. ATS AT DAILY NEWS 8/99 – 3/00 Desktop Support User and operator support for Advisor Classified System. General System and Network troubleshooting. System Upgrading – required VBA with Excel and Word. ADL&L CONSULTING 5/98 – 6/99 Desktop Support / part time Installation of Windows 95/NT and other software Upgrade computers from 486 to Pentium MS Exchange Support Install & Configure Internet connection on workstations EDUCATION DeVry Institute, North Brunswick, NJ 11/97 – 6/99 Associate in Applied Science Degree in Computer Information Systems GPA: 3.4 Microsoft Certified Professional 12/2000   WorkStation NT4.0 Access graphics, Edison, NJ       8/99   Unix Solaris System Administrator 1 University of Karachi, Karachi, Pakistan. 7/85-4/88   Bachelor Degree in Economics and Politics Government College, Karachi, Pakistan 8/81-6/85   Associate Diploma in Textile Engineering