OBJECTIVE

To pursue a challenging and successful career in the Information, Communications and Technology sector.

 

EMPLOYMENT

1992 – 2006 MALAYSIA AIRLINES

 

 Mar 2004 – Current

Online Channel Executive, Sales Distribution & Marketing.

  • To do planning on stations rollout and cutover.
  • To do installations, maintenance and training for fare loader systems at various stations.
  • To coordinate Internet Booking Facilities rollout for domestic and International stations.
  • To provide training and briefing to station upon launching the IBF product.
  • To engage with vendors for conducting user acceptance test for any new requirements or system upgrades.
  • To ensure availability and performance of the payment gateway.
  • To monitor servers for the Internet Booking
  • To coordinate with stations, airport authorities, vendors and internal parties before product cutover.
  • To respond on any technical queries made by the Internet Booking customers.
  • To provide technical advice on the Internet Booking development.
  • To gather information or feedback from stations regarding our customers respond on the Internet Booking.
  • To overseen the technical and maintenance requirements of the Internet Booking.
  • To monitor and ensure the traffic durability between MAS Data Centre Kelana Jaya to NTT Data Centre at Cyberjaya.
  • To monitor the availability and stability of MAS corporate website.
  • To provide support at NTT server datacenter during sales periods of any technical problems for immediate action.

 

 

 

Sep 2003 – Feb 2004

Desktop System Analyst, IT Planning and Services.

  • Assigned to be a personal IT support for all Malaysia Airlines Senior Management specifically to Chairman, Managing Director and Senior General Managers.
  • To conduct survey, research and provide proposal on WiFi technology.
  • To engage with internal and external parties on new systems development.
  • To provide system support for Emergency Management Centre KLIA.
  • Administrator for Crisis Management System.
  • To conduct in house trainings for Communications Specialist team members.
  • Administration and documentation tasks.
  • To monitor servers, gateways and desktop IT equipment.

 

 

Oct 1998 – Sep 2003

Senior Desktop Programmer, IT Planning and Services.

Responsible for desktop system management of server, gateways and desktop IT equipment. This includes:

  • Building server, gateway and desktop IT equipment from scratch.
  • Administration and documentation tasks.
  • Monitoring servers, gateways and desktop IT equipment.
  • Setting up replication configuration.
  • Helping migrate to new release.
  • Conduct site planning.
  • Coordinate project rollout.
  • Diagnose server, gateway and desktop IT equipment operation problems and work with hardware support vendor, network services and customer service center to coordinate repair.    

 

Jun 1997 – Sep 1998

Flight Operations Information System Supervisor

 

  • Conduct Memo training for Cabin Crew.
  • Develop small office application for user with Access programming.
  • First level applications and hardware support.
  • Conduct basic training for user applications.
  • Coordinate IT requirement for Flight Operation users.
  • Liaising with external applications provider.  

 

 

Oct 1996 – May 1997

Human Resources Information System Senior Officer  

  • Internet research and development.
  • System Administrator for Annual Leave System Security Id (EPAL)
  • System Administrator for Employee Information System Security Id (EMAS).
  • MAHIR Applications support.
  • Administrator for MAS Human Resources premises access control system.

 

Jun 1996 – Sep 1996

Human Resources Information System Officer  

  • LAN Administrator.
  • Application support.
  • First level hardware support.
  • Software installation.

 

May 1992 – May 1996

MAS Golden Boutique Financial Accounting System Officer

  • Responsible for MAS GB accounts receivable.
  • Updating accounts transaction using accounts software (ACCPACC).
  • Deal with major credit card company.
  • To ensure our accounting systems works in order.
  • To conduct investigations on mishandle accounts.
  • Process payment for cabin crew overseas accommodation.
  • Process payment for overseas caterer.
  • To update General Ledger.
  • Produce statistic reports water and stores purchase for Bank Negara.

 

EXPERIENCE

IT Infra Project

Site Coordinator for IT infra project rollout at domestics and international stations. Conducted briefing for staff at stations on overview of the Project.  

Crisis Management Team.

Facilitators for Emergency Management Centre and specialize on the communications and IT setup. Conducting in-house training for the team members. 

Computer Forensics.

Assisting Malaysia Airlines Security department with respect to cyber crime cases within the organisations.

Wireless Internet

Involved in setting up and support the wireless internet connection in KLIA International Golden Lounge, Domestics Golden Lounge, MAS Headquarters Building and Subang complex.  

KLIA Opening

Involved in KLIA IT migration from Subang Airport, the biggest IT changes in MAS at that particular time, which involved phase out the dumb terminal and replace to pc environment with NT server. 

Y2K

Liaised with project consultant for the Y2K Audit project for the group of companies under KDEB. Responsible for the initial development of the project plan and management of the overall project. The project involved 14 sub-companies at 18 different sites with audit and inventory of approximately 600 PCs. 

 

 

 

COMPETENCIES
  • Server system administration – IBM OS/2 WARP/LAN server, Microsoft Windows NT, Microsoft Windows 2000 server and Antivirus Server.  
  • Wireless networking, planning, configuration and setup.  
  • File and print administration. 
  • Good business insight and understanding of the ICT industry with the ability to generate innovative ideas that maximizes business impact through the use of technology.  
  • Good communication (written & verbal) and interpersonal skills with the ability to interpret and analyze business results and financial data.  
  • Team player and able to communicate effectively with internal and external resources.  
  • Good understanding and capable of technical support for various types of devices, software, applications and network architectures.  
  • Advanced user of all Microsoft Office, Lotus SmartSuite and other office automation applications.  
  • Intermediate competency level in web-site development languages and tools; Dreamweaver, Flash, Swish, html, java, JavaScript, C++, Adobe Photoshop, Ws-FTP etc.
  • Basic competency level in computer forensics

 

COURSES ATTENDED
  • QCC Training for Facilitators & Team Leaders
  • Site Team Training for Crisis Management. 
  • Implementing & Administering MS Windows 2000 Active Directory Services. 
  • MS Windows 2000 Network and Operating System Essential
  • Networking Essential  
  • MS Access Programming  
  • Achieving High Impact Team  
  • MAS Corporate Warfare Team Building Exercise.  
  • Basic Bookkeeping  
  • AutoCAD

 

PERSONAL DATA

Birth Date: 17 th April 1970

 

Birth Place: Kuala Lumpur

 

CURRENT SALARY

RM 3964.00

 

EXPECTED SALARY

RM 4500 - 5000

 

REFERENCES

  • Tan Sri Md Nor bin Md Yusof

Chairman of Security Commissions Malaysia (Former MAS Managing Director)

  • Dato' Ahmad Fuaad bin Mohd Dahalan

Executive Director of Malaysia Airport Berhad (Former MAS Managing Director)

  • Pn.Marzida binti Mohd Noor

Head of Information Office Malaysia Airlines

  • En.Mohamed Yusof bin Ahmad Muhaiyuddin

General Manager Human Resources Management Malaysia Airlines

  • Capt. Ahmad Zuraidi bin Dahalan

General Manager Corporate Safety & Security Malaysia Airlines

  • Tn.Jeff Nor Jettey

Assistant General Manager Security Malaysia Airlines

 

Their phone number will be furnished upon request

 

 

   

 

 
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