• Ph.D. All-But-Dissertation, University of Oklahoma (Business, 1981)
• M.B.A. University of Miami (Business, 1977) 
• B.S. Northeastern University (Liberal Arts and Business Administration, 1976) 

Management and Administrative Experience

• Manager, Technology Resources and Academic Computing, The University of Maryland University College, European Division, Heidelberg, Germany, August 1998-Present. 
• Special Projects, Computer Studies, The University of Maryland University College, European Division, Heidelberg, Germany, May 1998-August 1998.
• Special Projects, Information Systems and Administrative Computing, The University of Maryland University College, European Division, Heidelberg, Germany, October 1997-May 1998.
• Faculty Coordinator, The University of Maryland University College, International Programs, Russia (Irkutsk), Adelphi, MD, Fall 1995-Spring 1996.
• Senior Research Analyst, Blue Cross Blue Shield of Florida, Jacksonville, FL, July 1993-1994.
• Project Manager, Blue Cross Blue Shield of Florida, Jacksonville, FL, July 1992-1993.
• Manager, Blue Cross Blue Shield of Florida, Jacksonville, FL, July 1990-1992.
• Associate Director, The Center for Retailing Education and Research, The College of Business Administration, The University of Florida, Gainesville, FL.

Teaching Experience

• Faculty, The University of Maryland University College, European Division, Heidelberg, Germany, Summer 1996-Present.
• Faculty, The University of Maryland University College, International Programs, Russia (Irkutsk and Vladivostok), Adelphi, MD, Fall 1994-Spring 1996.
• Adjunct Professor, The Marketing Department, College of Business Administration, The University of North Florida, Jacksonville, FL, Fall 1990-Summer 1994.
• Instructor, Nova University, Jacksonville, Fall 1992.
• Visiting Assistant Professor, The Marketing Department, College of Business Administration, The University of Florida, Gainesville, FL, Fall 1985-Summer 1990.
• Assistant Professor of Business Administration, Department of Marketing, College of Business Administration, Northeastern University, Boston, MA, Fall 1980-1983.
• Instructor, The Marketing Department, College of Business Administration, The University of Oklahoma, Norman, OK, Fall 1976-Summer 1980.

Teaching Fields

• Computer Science and Information Systems Management
  Management Information Systems (IFSM 300), Information Systems (IFSM 201), Information Systems and Security (IFSM 430), Computer Applications in Management -Databases (CAPP 340), Introduction to Computing Using C++ (CMIS 102), Systems Analysis Methods (IFSM 202), Artificial Intelligence (CAPP 380), Project Management (IFSM 438), Office Automation (IFSM 320), IT Infrastructure for E-commerce (IFSM 498C); Computer Applications: Introduction to Microcomputers: Hardware and Software (CAPP 100A), Word Processing (CAPP100B), Spreadsheets (CAPP 100F), Databases (CAPP 100G), Networking and Communications (CAPP 100E), Electronic Presentations (CAPP 100D), Web Design (CAPP 100L), Advanced Operating Systems (CAPP 120); Computer Management Information Technology: Networking (CMIT 265M). Graduate: Management Information Systems: Management Information Systems (INSS 530), Project Management (INSS 675).
• Business
  Marketing Principles (BMGT 350), Marketing Research (BMGT 452), Marketing Management, International Marketing, Marketing on the Internet, Consumer Behavior, Retail Management (353), Sales Management, Introduction to Business and Management, International Business, Organizational Communications (MGST 315), Organizational Behavior (BMGT 364), Human Resource Management (BMGT 360).

Research Fields

• Technology Resources
• Instructional Technology
• Distance Education
• Technical and Reengineering Projects

Hypermedia and Web Development

• The TRAC Web CD, Instructional Technology CD-ROM for The University of Maryland University College, European Division.
• Created and maintain several sites within the University of Maryland University College - European Division's Web

Technology Experience

Computer literate on MS DOS, Windows 3.1/95/98, Windows NT 4.0 Workstation and Windows 2000 Pro / Windows 2000 Server. Served as manager on Novell network with 50+ PCs running Microsoft Windows and Microsoft Office. Basic familiarity with and use of  UNIX/Linux OS and Mac OS. Skilled at software configurations, hardware design and setups, and general troubleshooting. Strong competency with data communications, Internet connectivity, systems development and all Microsoft Office 2000 Pro applications. Current learning focus on technical innovations, database development, and Web initiatives related to competitive advantage in business. 

Publications and Presentations (Most Recent)

• Horizons: Distance Education Forum, "Technology Resources: Use of the Internet for Communications," University of Maryland University College, European Division, Schwaebisch Gmuend, Germany, 06/98.
• "Strategic Negotiations," Irkutsk Regional Administration: Management and Effective Communications, Irkutsk, Russia, 04/96. World Bank Sponsored.
• "Strategic Marketing," Irkutsk Regional Administration: Management and Effective Communications, Irkutsk, Russia, 03/96. World Bank Sponsored.
• "Strategic Communications," Irkutsk Regional Administration: Management and Effective Communications, Irkutsk, Russia, 01/96. World Bank Sponsored.
• "Cross-Cultural Negotiations," Irkutsk Regional Administration: Management and Effective Communications, Irkutsk, Russia, 12/95. World Bank Sponsored.
• "Strategic Negotiations," Irkutsk Regional Administration: Management and Effective Communications, Irkutsk, Russia, 10/95. World Bank Sponsored.
• "Japanese Keiretsu and Business Interrelationships," Business Planning and Joint Projects of Financial Industrial Group Implementation, Irkutsk, Russia, 10/95. World Bank Sponsored.
• "Intercultural Effectiveness: Cross-Cultural Ethics," International Round Table, Higher School Systems International Integration, Irkutsk State University, Irkutsk, Russia, 09/95.
• "Comments on Improving Effective Business Language Skills," Second International Conference on ESL, ESL: Effective Teaching Techniques, Siberian-American Department of Management, Baikal Educational Center, Irkutsk, Russia, 09/95.
• "Siberian-American Department of Management Studies," Master, Baikal Educational Center, Irkutsk, Russia, 09/95.
• "Business Management Studies," Master, Baikal Educational Center, Irkutsk, Russia, 03/95.
• "Strategic Negotiations," Enterprise Management in Transition, Irkutsk, Russia, 03/95. World Bank Sponsored.

Working Papers

• "Spotlight on Efficiency: The Impact of Instructional Technology," Heidelberg, Germany, April 2000.
• Instructional Technology and Faculty Use, Heidelberg, Germany, May 1999. 
• CyberSpotlights - Faculty Webs, Heidelberg, Germany, May 2000.

Professional Courses and Seminars

• School of Marketing Research, University of Notre Dame (1990)
• AMA Retail Consortium (1989)
• Decision-Making and Problem Solving
• Project Management
• Coaching Skills for Managers and Supervisors
• Time Management
• Developing Your Professional Image
• Advanced Computer Training Courses
• C++ Boot Camp
• Microsoft Windows 2000

Academic Awards

• Outstanding Teacher of the Year Award, University of Florida, 1985-86; 1986-87; 1989-90.
• Outstanding Graduate Student Teacher of the Year Award, University of Oklahoma, 1980.
• Outstanding Young Women of America
• Who's Who
• Sigma Epsilon Rho Honor Society

Memberships

• HTML Writer's Guild 
• Society for the History of Technology 
• Delta Sigma Pi Business Fraternity
• American Marketing Association

Service

• Faculty Advisory Committee (1996-1998, UMUC)
• Student Training on HTML (1998, UMUC)
• Junior Achievement Volunteer Professional (1990-1994)
• Undergraduate Committee, University Mentor Program, High School Business Leadership Program, Commencement Program, University Minority Program (UFl)

Personal

Interested in technical toys and computers, travel adventures, writing, scuba, downhill skiing, mountain biking, and entertaining. Lived in Aruba, Cuba, Curaçao, Germany, Russia, The Netherlands, Turkey, United States, and Venezuela. Languages: Conversational Spanish, Introductory French and Dutch, Survival Russian, and currently studying German.

For More Information

Details about management and administrative experience, references, official transcripts, current student evaluations, course syllabi and publications are all available upon request from ms@maggiesmith.com