Confidential

 

John J. Moran / 873 West Shore Blvd. / Sheffield Lake, Ohio 44054-2217   OBJECTIVE To expand my career in electronics, with more emphasis in the field of computers. My desire is to work in a creative and challenging environment, with people who share my interest in computer technology and the Internet. Through personal desire, I have trained myself in webpage design. This has given me a solid base in HTML & CGI languages. My experience in customer service, technical troubleshooting and repair, knowledge of computer hardware, software programs, HTML, CGI forms, and operating systems will allow me to contribute in the areas of service, webpage setup, or customer assistance.   WORK HISTORY PHILIPS Consumer Electronics Company Position: Lead Technician March 1989 to Present Responsibilities include: The repair of consumer electronic products Computers/Cameras/VCRs/CD-Interactive/Video Disc Players/Audio Resolving customer relation problems Technical phone assistance/Billing adjustments Sales-Service counter Creating work orders/Selling accessories and service contracts Accomplishments A+ Certification / Computer Technician Program and maintain an Automatic Monthly Billing Service Written in FoxPro/Created procedures and forms/Modified to new companies Quality Improvement Suggestion Award Perfect Attendance Award Accepted new responsibility for products (CAMERA/CD-I/CDV/DCC/PC) D & D Television Position: Bench Service Technician / Assistant Manager February 1981 to March 1989 Responsible for the repair of electronic products, managing personnel and part order processing Higbee Service Department Position: Field and Bench Service Technician September 1968 to February 1981 EDUCATION A+ Service Technician Certification The Computing Technology Industry Association Specialty in Microsoft Windows and DOS environments Hardware/Software/Operating Systems/Upgrades/Printers January 12, 1996 Verification No: XXXDTTXXXX / Candidate No: XXAXAX NOTE:(Actual numbers available to employers) PHILIPS Training Centers Courses on the entire product line including: Personal Computers Repair / MS-DOS Operating System Digital Compact Cassette Theory and Solutions 1989 - present Programming and Systems Institute (PSI) Graduated in August 1968 Program Languages (Cobol and Fortran) Operation of IBM Mainframe Business application programming AWARDS/COMMUNITY SERVICE Man of the Year Award / St. Thomas Mens Club Past Secretary / St. Thomas Mens Club Volunteer work for the Youth Baseball Association   Send responses or inquiries to: John J. Moran

  Confidential