October 1997 – Present                                   Confidential            Illinois

Lead Customer Technical Support Engineer

¨       Provide support and leadership for over 15 mobile switching centers, routers, hubs, third party boxes in the Caribbean and Latin America (CALA) region

¨       Generated 1.5 million in implementation of 3G networks in Mexico

¨       Implemented and facilitated the deployment, integration and post-deployment for 3^rd Generation wireless and 2.5 G through out CALA region

¨       Facilitate focus group for UMTS in department

¨       Formed team to create centralized webpage to track issue on New Product Deployments (NPD) and made it available to

¨       Work closely with in-country management and support teams to resolve customer/non-customer issues

¨       Test (Regression/Integration), Deploy & Deliver

Ø      Customer Deliveries

Ø      Software Updates

¨       Worked and solved customer issues (recorded & non-recorded) in a timely manner

¨       Coordinate and facilitate customer issues with various departments by setting up conference calls and weekly meetings until resolution is complete

October 1997- November 1993      Motorola Inc.                                        Arlington Heights, Illinois

Customer Support / Internet Software Engineer

¨       Tested and developed software for wireless internet access

¨       Coordinated and facilitated meetings with customers to resolve overall quality issues

Ø      Presenting field yields, trends, goals and improvement plans

¨       Insuring product is delivered to field and installed within contract dates for Japan

                    CDMA products

Ø      In daily contact with Program managers, Site Engineers, warehouse personnel

                           and shipping and receiving personnel

Ø      Tracking of field failures on CDMA/GSM/AMPS/TDMA product

Ø      Present root cause, corrective action, yields and goals to all branches of

                          engineering and upper management

¨       Installed and Optimized TDMA/GSM Base Transceiver Stations

Ø      Calibrated equipment in base stations

Ø      Tested and troubleshoooted Base Transceiver Stations at system and site level on  TDMA, PDC, Mixed Mode and CDMA products

¨        

¨       Experience with LAN connection between Mobility Manager , Transcoder frame, and Tandem

¨       Coordinated and facilitated meetings with all branches of engineering and upper

                    management to resolve field and factory issues

¨       Analyzed and resolved customer field and manufacturing issues dealing with all

Products within Advanced Product Division (Analog, Mixed-Mode, PDC, GSM and

CDMA equipment)

¨       Developed new inspection procedure and process to insure quality product

                    by implementing new visual and electrical checklist for new products

¨       Tracking of field return equipment and obtaining root cause and corrective action

From engineers and suppliers

1993-1992  CUSTOMER SERVICE (Signature Group)

1993-1985   MANAGEMENT – Restaurant

¨       Ponderosa

¨       Bennigan’s

¨       Marriott

2002 – Present    Keller Graduate School of Management                        Napervile,Illinois

Ø      Pursuing Masters in Project Management (MPM) and Masters in Business Management (MBA)

Ø      5 courses from MPM and 7 courses from MBA

Ø      Taken 80% of courses online

1996 – 1999      Roosevelt University                                                         Schaumburg, Illinois

 Bachelor of Arts Degree in Computer Science

Available upon request