Objective

To obtain a position that allows personal as well as professional growth and opportunity for advancement.

Relevant Knowledge

Logic & Digital Circuits	Analog Systems	Interfaces	Testing Devices
Computer Architecture	Programming Languages	Microsoft Products	Design & Drafting Circuits
Peripherals	Voice-to-text Software	Fluent in French	NT Administration
Microsoft Software Support	Lotus Notes Support	Network Servers	Printer Support
Routers	Switches	Hubs	RAS Support

Experience

Teksystems, Natick, MA -08/2000 – Present

Desktop Services and Support Technician: Responsible for supporting a wide variety of software applications for a large telecommunications corporation. Including but not limited to Microsoft Products and Operating Systems, Lotus Notes, Proprietary Software, Printers, Routers, and Network Server systems.

F.O.N.S. Corp., Northborough, MA -02/2000 – 07/2000

P.C. Support Specialist: Responsible for the day-to-day needs of approx. 109 LAN users. Including, but not limited to full software, and hardware installation, maintenance, and customization. Additionally, as a support to the Network Administrator, some of my other activities allow me to routinely create, modify, and maintain user accounts, and implement permissions to network resources. Additionally setting up of Email and Virtual Private Network access, and create and use Network Server shares, and login scripts. Further duties include the trouble shooting of the network (4 servers at present), network software, switches, hubs, TCP/IP, and communication issues over various other communication media.

EDS - Boston Scientific, Natick, MA - 9/98 - 02/2000

Helpdesk Analyst: Began working at the Boston Scientific contract as a worldwide helpdesk support for Boston Scientific installations. Supporting Microsoft products such as, but not limited to: Windows NT, Windows 95, first level technical support for all elements of Office ’95 and '97 suites. Rerouting of second level support based on computerized protocols using the APPLIX System, first level support for Network Conflicts, Printer support, Connectivity support, RAS support, as well as, other projects on a volunteer basis (i.e. worldwide hardware inventory of Boston Scientific Servers through use of Compaq Insight Manager.).

Dragon Systems, Newton, MA - 8/97 - 9/98

Telemarketing Representative: Answering client questions on differences between software versions, compatibility, features and system requirements, taking orders for upgrades and stand-alone products. Including some first level support, as well as ordering technical documents for distribution to the public on demand. Also responsible for sales and first level support of Telephony Products.

Bell Canada, Montreal, Quebec - 8/96-2/97

Technical and Customer Support Specialist: Trouble-shooting, direct customer service, answered customers about availability and functionality of the interactive phone services attached to the phone system. Vista 350-telephone system is a completely interactive phone terminal that includes banking services, account verification services, and many other computerized services through the system.

Education

Career Development Institute; Montreal, Quebec

8/94 Microcomputer and Advanced Electro-Technology.

Champlain Regional College; St. Hubert, Quebec

4/92 Quebec Provincial College Level Board Exams

Mechanical Drafting and Design

References Available on Request