Successful navigation in today's dynamic global marketplace requires a strong, innovative service partner - to anticipate your needs, help envision your future and provide the financial strength, resources and professional talent to help you exceed your goals.


Accounting

Is It Tough Enough?

Challenge:
Faced with a third-party fund accounting vendor who was leaving the business, an institutional money manager had difficulty finding another provider willing to tackle the complex conversion effort required for the firm's index funds.

Solution:
Leveraging the accounting expertise of our staff, we established a dedicated conversion team.
To ensure the client's critical conversion schedule would be met, we made an up-front commitment to hire new staff.
We executed an orderly migration to our proprietary fund accounting platform, successfully handling thousands of complicated tax lots during the conversion.
We also established multiple electronic interfaces with pricing services and other third parties to ensure timely, accurate inputs for the index portfolios.

Benefit:
PFPC's sophisticated accounting system has provided a streamlined processing environment, helping to support the client's fundamental goal to increase assets under management, which have grown from $5 billion to more than $30 billion over the past decade.


Transfer Agency

Fast Forward

Challenge:
Hampered by labor-intensive processing and outdated technology, a large financial services firm sought to rapidly automate and enhance its recordkeeping, debit card and checkwriting services.

Solution:
PFPC executed a seamless conversion, bringing more than 300,000 shareholder accounts from an antiquated platform to a new automated transfer agency system.
At the same time, we set up remote access from three locations - an 80 `workstation call center and two back-office operations, integrating the client's systems with our own.
We also developed a customized interface for the client's debit card and checkwriting program.

Benefit:
The client not only increased customer satisfaction and attracted new investors, but also expanded its product line by leveraging the advanced features of the customized system and personalized support of its PFPC client team.


Securities Lending

Product Sweep

Challenge:
Our client needed cash management processing, yet the prospectus prohibited sweeping the cash into registered investment companies.

Solution:
With the help of our affiliates, we developed a non-registered money market demand account with a competitive yield.
We were then able to integrate the new account into our sweep architecture.

Benefit:
The client now has an attractive liquidity option and can put excess cash to work instantly.


Retirement

Twice As Nice

Challenge:
Our client wanted to create a seamless servicing package for the large-plan retirement market, bringing together consolidated account statements and call center support for both 40l(k) and defined benefit retirement plan participants.

Solution:
The combined participant statement was readily accomplished within our current processing environment.
To expedite the highly-specialized defined benefit call center service, we selected an experienced software firm to maintain the required defined benefit information, which is linked to our statement processing and call center technology.

Benefit:
The client has significantly enhanced its competitive position, offering a compelling solution for large companies that want integrated participant services for their defined benefit and defined contribution plans.


Subaccounting

Put Me In The Driver's Seat

Challenge:
A large brokerage firm sought a flexible shareholder system that would allow staff much greater control over the processing environment. The speed and convenience of system cycles, along with the ability to enhance customer service delivery, were paramount.

Solution:
Through our SuRPASTM subaccounting system, we were able to answer this complex operational challenge as well as identify ways the client could lower costs and increase revenues.
With minimal disruption to the firm's day-to-day activities, we successfully migrated more than five million shareholder accounts to the SuRPAS system.

Benefit:
The SuRPAS solution has truly put our client in control. Reduced costs, increased revenue, enhanced quality and consistency of customer service, the ability to dictate the timing of nightly cycles and a dramatic improvement in processing speeds are just a few of the long-term advantages.

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Examples

Accounting

Transfer Agency

Securities Lending

Retirement

Subaccounting