Quotes from Actual Shimadzu Employees
Quote of the month for January 1997
"the training of the tech support person.... is one of the weak links in the
organization"
by Chris Gaylor, East Coast Area Manager
Quote of the month for February 1997
"these stupid, don't know what they are doing customers are our customers"
by Terry L. Adams, Mid-Atlantic Regional Manager
Quote of the month for March 1997
"it seems that we have been spinning our wheels for about three years now"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Three years is an awful long time to be spinning your wheels!)
Quote of the month for April 1997
"we will not have to rely on the limited resources of Columbia
[Shimadzu's North American headquarters] which is the reason
in-depth tech support training has not been available before"
by Rich DeMuro, North Central Region Tech Support Specialist
Quote of the month for May 1997
"I can surely say that I am not sure where we are going as a company"
by Terry L. Adams, Mid-Atlantic Regional Manager
Quote of the month for June 1997
"some of the supervisors let this training [Hazmat] slip through the cracks"
by Gerry L. Carder, Vice-President of Administration
(Editor's note: What else has fallen "through the cracks" at Shimadzu???)
Quote of the month for July 1997
"the product line is becoming more demanding and the customers less educated"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Why do business with a company that insults the customer???)
Quote of the month for August 1997
"a problem that takes us two weeks to look at and two months to solve does
little to impress on the customer that they should continue to buy Shimadzu products"
by Terry L. Adams, Mid-Atlantic Regional Manager
Quote of the month for September 1997
"Sorry it has taken so long to read the dialog
regarding the training of the tech support person at SSI"
by Chris Gaylor, Vice-President Sales & Marketing
(Editor's note: What kind of tech support can a customer expect
from Shimadzu after the sale? Being "sorry" just doesn't seem to cut it!)
Quote of the month for October 1997
"As a matter of fact, we cannot compete with them [HP and
Waters] as they out number and out support us"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Mr. Adams sums things up nicely in a nutshell!)
Quote of the month for November 1997
"If you saw [Shimadzu CTEC training manager's] email regarding training
and are worried as I am that the product will be the 'same old stuff,'
you owe it to yourself and your colleagues to speak out"
by Rich DeMuro, North Central Region Tech Support Specialist
(Editor's note: Is Shimadzu serving up this "same old stuff" to paying
customers?)
Quote of the month for December 1997
"Are we ever going to grow up as a company
and find an efficient way to address the customer needs?"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: How long and how many customers have asked this very same question?)
Quote of the month for January 1998
"It seems that every day I get at least one complaint about various
aspects of our business.... I don't mind handling the complaint,
it is just that I am tired of making excuses."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Is this Mr. Adams' way of saying that he's tired of lying to customers?
How many other Shimadzu sales representatives LIE to their customers??
One complaint per day times 5 days a week times 52 weeks/year is a lot
of agitated customers. Multiply this number by the total number of Shimadzu
sales reps and one has some 10,000 good reasons to take their business elsewhere!
How many more tangible reasons does a prospective customer need???)
Quote of the month for February 1998
"Maybe Shimadzu will wake up and learn to support their customers properly."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Shimadzu's philosophy: Let sleeping dogs LIE.... and keep on lying!)
Quote of the month for March 1998
"Why should I be unhappy that some of my customers
are having problems with [Shimadzu] my company?"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Don't worry --- be happy!)
(Editor's question: Dear Mr. Adams.... are you proud of your company?)
Quote of the month for April 1998
"For a while, I could reason that things will get better as we get
more help but it hasn't happened and I dare say it ever will"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: The kind of help this organization needs is not available in this galaxy!)
Quote of the month for May 1998
"We won't hire support people until they are desperately needed"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Shimadzu tech support personnel often get on the job
training using newly installed instrumentation in customer's laboratories.
It happens more than you know and more than Shimadzu will admit!)
Quote of the month for June 1998
"Maybe I should just go out and sell whatever I can to whomever I can
and if they get turned off to Shimadzu, I will just find some new people."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: What a way to do business.... sounds like the "slash and burn
strategy."
Shimadzu slashes and the customer gets BURNED! Don't become a victim.... shop elsewhere!)
Quote of the month for July 1998
"All and all I will continue to struggle to come to grips with this position"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: One has to wonder how the struggle is going. Shimadzu has self proclaimed
themselves as a growing leader in the field of analytical instrumentation. Unfortunately,
the
Shimadzu Financial summaries dating back to 1992 don't support their position.... why is
that?)
Quote of the month for August 1998
"They don't seem to care about the science the way that an in-house
specialist should! Where are application notes, what scientific
meetings do they attend, what journals do they read?"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Regarding these careless application chemists who do very little.... what
peer-
reviewed notes/articles have they published? What professional journal subscriptions are
they receiving and regularly reading? If customers have a separation science problem, who
can they turn to at Shimadzu? Does anyone at Shimadzu have an answer, the world is
waiting!)
Quote of the month for September 1998
"The problems will be here whether I am here or not
so I should stay around and try to solve them?"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: The problems.... THE PROBLEMS! Why does Shimadzu have so many?
Please tell us Mr. Adams, how many "problems" have you solved? Were they really
solved
or just masked over? We'll bet some of your customers have a very different account!)
Quote of the month for October 1998
"It seems we don't offer enough salary to steal someone
from another company so that they come in trained."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Here we are back to that training thing again! Mr. Adams does a great job
highlighting another Shimadzu weakness. One really has to wonder about the ineptness
of the Shimadzu service or support personnel who may wander aimlessly into your lab!)
Quote of the month for November 1998
"If we are going to become a life science company...."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Terry Adams eloquently depicts another Shimadzu weakness. If you have life
science needs, don't call Shimadzu! BTW Mr. Adams, what do you think about Chris Gaylor?
Lord knows how you prolixly backstabbed Tom McKillip (eg. your former boss) time-n-again!)
Quote of the month for December 1998
"All that winds up doing is helping me lose my credibility."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Dear Mr. Adams: If you have insinuated in any way to anybody
at anytime that you did not write that "tell all" memo, then your credibility is
zero!
BTW: We're waiting for the sequel. Won't you consider sending us a copy....
pretty-please!)
Quote of the month for January 1999
"I am not talking about putting them (ie. tech support people)
in a class for a week and now they're an expert - that's not training."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: So is anyone at Shimadzu "trained?" How about lying and
denying.... where are
Shimadzu employees learning these skillful tricks? Sounds like a good skills set to put on
a resume!)
Quote of the month for February 1999
"Somedays are good and some are bad!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: So Mr. Adams, have you been having more bad days than good recently?
....tell the truth now --- don't give into that corporate temptation to lie and deny!)
Quote of the month for March 1999
"I'm not abused by my superiors."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Then why Mr. Adams do you resort to backstabbing everyone else around you?
What do you say about your associates behind their backs.... it isn't nice nor
professional!)
Quote of the month for April 1999
"I believe that this company has come to a cross road."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: You're right Mr. Adams, Shimadzu is stuck on the tracks at a rural
railroad
crossing with a freight train bearing down.... don't look now but it's going to get
messy!)
Quote of the month for May 1999
"It seems we don't offer enough salary to "steal" someone from another
company"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Shimadzu has been lying, denying and concealing; now they want to steal!
Besides, who would want to work for a company with few manners and no scruples!)
Quote of the month for June 1999
"It's my nature to care, to develop friendships but maybe I should stop it!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: WRONG Mr. Adams, you have a disgruntled nature. And as a disgruntled
employee, you like to backstab.... The Evidence: Your scornful interoffice memorandum!)
Quote of the month for July 1999
"Today, I think we are a company driven by the competition!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Right on Mr. Adams, and the competition is driving Shimadzu out
of the marketplace. During the past 6 years, Shimadzu net sales have atrophied.
And at a rate of ~$100 million U.S. dollars for each of the past 3 years alone!
Quote of the month for August 1999
"Patrick [O'Donnell], I understand that you are doing the best you can!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Hmmm.... Terry Adams used the term "useless" while Diamond
Melville
coined the term "clueless" to describe their former manager. This bumbling louse
even
passed off monthly company reports foolishly written by Ms. Melville as his own work!)
Quote of the month for September 1999
"We should operate our equipment the way the customer does!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: Agreed.... but what should prospective customers think when they read this
glaring admission? Is this why there are sooo many vexing tech support problems in the
field?)
Quote of the month for October 1999
"We have a training center. Are we supposed to run it like a business?"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: So how many classes have been cancelled because of poor enrollment?
Is Shimadzu Scientific still publishing false instructor credentials to woo prospective
students?)
Quote of the month for November 1999
"Another alternative is to find another job...."
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: The real question here is who would have you Mr. Adams?
You are a disgruntled backstabbing employee with Shimadzu tatooed on your forehead!)
Quote of the month for December 1999
"Often I think I should ask to have my territory cut!"
by Terry L. Adams, Mid-Atlantic Regional Manager
(Editor's note: That's okay Mr. Adams, Agilent (aka HP), Waters,
Perkin-Elmer & Dionex have been dividing up your territory for years now!)
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12/31/00