Shimadzu Customers In Search Of Answers
The following questions regarding Shimadzu products were posted to the bionet.software
and bionet.general newsgroups at www.deja.com/usenet:
Subject: Shimadzu LC-10 Problems
From: Andrew Elwell <A.Elwell@udcf.gla.ac.uk>
Date: June 3, 1997
We have a Shimadzu LC-10 HPLC system with a SPD-M10AV diode-array detector. Only recently
have we started using this in the visible range, but there are NO spectra being recorded
by the Class software. Has anyone else had this problem?
Subject: MSCONV program for converting files from CR-4A to MS-DOS files
From: Bjorn Arne Naess <bjorn.ness@ik.hist.no>
Date: June 6, 1997
We have a MSCONV program from Shimadzu that converts files from the old CR-4A Chromatopac
to MS-DOS files but we can not read them. Is anyone familiar with this program and how to
use it?
n.b. How important is customer satisfaction to Shimadzu? Where is the customer follow-up after the sale? One has to wonder where the Shimadzu sales and tech support personnel are hiding? Don't go in search of problems.... buy from a respected vendor!
Expect Less Value and More Disappointment from Shimadzu
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12/31/00