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AARON A. LEUNG
626.570.8183 626.233.3260 Cell
OBJECTIVE
To obtain an entry-level, career-building position in
technical support/customer support in a company that
specializes in interactive media and/or
web designing/mastering.
IT SKILLS
PC OPERATING SYSTEMS AND HARDWARE EXPERIENCE
Apple/Macintosh Systems
?8 years of ample experience finishing academic
and professional projects using the Mac-based
computer systems.
PC Systems
?11 years of ample experience finishing academic
and professional projects using the PC-based
computer systems.
DEVELOPMENT AND SOFTWARE EXPERIENCE
Macintosh Systems
?Apple/Macintosh Systems.
?Microsoft Word.
?Microsoft Excel.
?Internet-literate and Web-capable on the
popular Web browsers for the most recent Mac systems.
PC Systems
?DOS BASIC.
?Microsoft Word.
?Microsoft Excel.
?Corel.
?WordPerfect.
?Internet-literate and Web-capable on the
popular Web browsers for the most recent PC systems.
IT SUMMARY
?Knowledge and work experience with essential networking tasks,
TCP/IP, and frequent Cisco IOS commands.
?Knowledge and work experience with Windows NT 4.0
and Windows 2000 networking.
?Knowledge and work experience with PC hardware and PC operating systems.
?Experience with both PC and Macintosh
software.
?Working knowledge of MS-DOS,
WordPerfect, MS-Word, MS-Excel, Lotus
Spreadsheet, Quatro Pro, dBASE IV, Windows 98, Windows 95, Windows 3.x,
MS-Test, Visual Basic, Visual C++, Netscape Communicator,
Microsoft Internet Explorer, Telex, FoxPro,
Interlink Product Software, InterSoft Product Software, UNIX,
Vi, various HTML editors (Monolith Interim Services, Tripod, GeoCities,
and Talk City), and Voysys voicemail.
?Working knowledge of PINE and Chrysalis Email applications.
Working knowledge of web-based Email services
(Bigfoot, Hotmail, Excite, Yahoo!, Lycos, and USA.NET).
PROFESSIONAL EXPERIENCE
12/00 - 6/01 THE RIVER CHURCH COMMUNITY
Volunteer Web Design Project Manager/Content Editor
?Manage team of volunteers to design web pages on church's website.
?Edit web page text by consulting with key church staff people.
11/99 - 1/02 TECHSKILLS.COM
Information Technology Mentor
?Mentored students by developing their technical knowledge and skills.
?Mentored students by preparing them to pass exams for technical certification,
such as A+, MCP, MCSE, MCSE+I, CCNA, etc.
?Supported and troubleshot internal Windows NT 4.0 network.
10/98 - Present ALAMEDA COUNTY LIBRARY
Internet Docent
?Volunteer 2-4 hours a month to assist library patrons
in using various web browsers.
?Meet with supervisors of the county library
and other docents every other month to discuss ways
of improving the library Internet docent program.
10/98 - 1/99 HYPERSURF INTERNET SERVICES
Customer Service Representative
?Handled all incoming calls to the company during office hours.
?Troubleshot questions and problems from residential
and corporate customers on Power PC, Macintosh, Windows 98, Windows 95
and Windows 3.x platforms.
?Used UNIX text editor Vi to develop and administer company website.
?Assisted with the company's daily business routine.
?Basic PC installation and upgrading experience.
?Work experience with MS-Word, MS-Excel,
Pager-Link Software, NetTerm Software, UNIX, HTML editors,
and Voysys voicemail.
10/98 - 12/99 ELECTRONIC COMMERCE NETWORKS
Independent Business Owner
?Own and manage a business in electronic commerce.
8/98 - 9/98 THE LEARNING COMPANY
Quality Assurance Software Tester
?Implemented test plans.
?Tested Beta versions of pre-released software on
Power PC, Macintosh, Windows 95 and Windows 3.1 platforms.
?Coordinated with lead tester and other testers to isolate
specific software and content bugs.
?Entered software and content bugs into company's
FileMaker Pro 3.0 database.
6/98 - 8/98 PARTNERS INTERNATIONAL
Donations Processing Clerk
?Data entry and research working with Windows
95 and PledgeMaker database.
1/98 - 5/98 DALLAS THEOLOGICAL SEMINARY
Teaching Assistant for Communications Class
?Macintosh environment.
1/97 - 12/97 BERTRAM, McKEE & ASSOCIATES
Administrative Assistant
?Proficient with Windows 95.
9/96 - 12/96 SOUTHWESTERN PAPER INC.
Administrative Assistant
?Proficient with administrative responsibilities,
Windows 95, and MS Word.
5/95 - 9/95 PLANO CHINESE ALLIANCE CHURCH
Interim English Minister
?Managed church computer system. Working knowledge of
MS Word and Excel.
5/95 - 9/95 TALENT TREE STAFFING SERVICES
Administrative Assistant
?Working knowledge of Macintosh MS Excel,
on-line purchasing system, and Netscape Navigator.
8/93 - 8/94 ANN WELLS PERSONNEL SERVICES
Associate Buyer
?Working knowledge of local on-line purchasing
system and cc:Mail.
8/92 - 8/93 K-MART CORPORATION
Assistant Store Manager
?Knowledge of store-wide network
communication system, LAN network, and on-sight
purchasing system.
9/90 - 9/91 KDVS 90.3 FM
College Radio Station Volunteer Disc Jockey
?Programmed and hosted a 3 hour radio show.
?Produced and recorded 30 second commercials
and commmunity announcements for the radio station.
EDUCATION, AWARDS AND CERTIFICATIONS
Newark Memorial High School, Newark, CA, 1986
Most Inspirational Athlete
Men's Varsity Tennis Team
UNIVERSITY OF CALIFORNIA, Davis, CA, 1992
BA, Major: Rhetoric and Communication
Minor in Music
DALLAS THEOLOGICAL SEMINARY, Dallas, TX, 1998
ThM, Major Academic Emphasis: Pastoral Leadership
OHLONE COLLEGE, Fremont, CA, 1999
Courses Finished: Microsoft Windows NT Network Administration
Microsoft Windows NT Technical Support
Microsoft Windows NT Server 4.0 in the Enterprise
Microsoft Internet Information Server 4.0
Networking Essentials
MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE), 1999
REFERENCES
Available upon request.
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?1997 aaron.leung@bigfoot.com
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