R E S U M E
of
Carlo C. Santos
 

Work Experience

Sr.Engineer, Electronic Design

Western Digital Corporation

20511 Lake Forest Dr. Lake Forest, CA 92630

Jan. '01-Present

Currently working as Sr. Engineer for the Applications Group -Western Digital Corp. Manages the resolution of customer reported compatibility issues for Enhanced IDE and/or 1394 hard disk drives in the industry leading Functional Integrity Test Lab. Ensure compatibility with the latest technology PC and Macintosh systems, peripherals and operating systems. Train and assist the sales force in supporting technical issues. Interface with leading PC manufacturers, leading PC industry chipset and software vendors, as well as Design Engineering, Marketing, Sales, Technical Support, and others.

Sr. Application Engineer

TEAC America, Inc.
7733 Telegraph Rd. Montebello, CA 90640

Apr.'97-Jan. '01

Previously employed as Sr. Application Engineer for the Data Storage Products Division of TEAC America, Inc. Primary responsibilities include but are not limited to the following: (1) ensure proper communication between OEM customers and TEAC, (2) engineering support for OEM product qualification, application, and on-going quality management programs, (3) regular on-site/off-site failure analysis and TEAC manufacturing process control reporting, (4) review OEM specifications and involved in identifying how TEAC products can meet OEM specs, (5) keep track of all Engineering Change Notices (ECNs) and Engineering Change Requests (ECRs) and communicate details to OEMs, and (6) in-charge of product pre-testing for Microsoft Windows Hardware Quality Labs certification.
   

Product Manager/Information Systems Administrator/Technical Support Engineer

6 Venture, Ste. 208 Irvine, CA 92714

Sept.'95- April '97

DV Studio is a company specializing in multimedia technology mainly CD-recording, MPEG encoding/decoding, and DVD. Working for such company entails wearing multiple hats and the positions I indicated above reflects just that. I was previously employed as a Product Manager/Information Systems Administrator, and Technical Support Engineer with responsibilities that include: (1) supervising supplier product qualification, hardware/software compatibility testing and on-going quality issues, (2) in-charge of company-wide information systems with main emphasis on database management (3) provide technical support to customers, and (4) directly involoved in the creation of User Manuals and Installation Guides.
   

Technical Support Engineer

Saratoga Technology, Inc.
Santa Monica, CA

May '94- Sept. 95

Saratoga Technology is an Original Equipment Manufacturer (OEM) of PCs. Having been employed as Technical Support Engineer the primary accountabilities include: (1) provide computer hardware and software technical support to end-users via telephone or on-site, (2) installation, design, and maintainance of Technical Support Department's Netware/ Windows NT LAN, (3) database design, implementation, and maintenance of the department's information systems, and (4) presubmission testing of systems for Microsoft Windows Hardware Quality Labs certification.
   
   

Educational Background

Microsoft Certified Systems Engineer (MCSE)

CalState Long Beach
Long Beach, CA

Oct. '99 - Feb. '00

Sequential Degree in Unix & C Programming

UCLA Extension
Los Angeles, CA

Sept.'94- Mar. '96

B.S. Computer Engineering

Mapua Institute of Technology
Intramuros, Manila

June '88 - Mar '93

Other Skills

Thorough knowledge of ATAPI & SFF specifications
Knowledgeable in multimedia technology (CD-ROM, MPEG, DVD)
Good understanding of microprocessors from i8080 to Pentium III
Ability to read and interpret schematic diagrams
Capable of using electronic test equipment (i.e., oscilloscopes, logic analyzers, FDD simulators, IDE & SCSI CD-ROM/CD-R/PD drive simulators, IDE & SCSI bus analyzers)
Knowledge of Programming languages including Windows Programming (Visual C & Visual Basic), C++, HTML
Experience in different operating systems which include MS-DOS & Windows (v3.1 to Win98, NT Server and Workstation 4, Win 2000, & Millenium Edition) UNIX (SCO, Red Hat, Linux, & Solaris), Novell Netware 4.0
   

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